Riley Clay was outstanding throughout the process, keeping me informed every step of the way and being very mindful of the cost of repairs as they were not being covered by insurance. A first class experience all the way around.
3/1/2017
Adam W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Duane and marti took care of everything perfectly for me
2/24/2017
Nadja R. VERIFIED CUSTOMER
Vehicle Make : Buick
I went to put infant car seat in and found passenger dome light was hanging from car ceiling and back seats were soaking wet. Not sure if windows left down when it rained or some one spilled something and tried to clean it up because the car smells like really strong chemicals and the leather seat in the back has a large dark spot.
2/23/2017
Robin &. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Good communication Done quickly
2/16/2017
**** E. VERIFIED CUSTOMER
Vehicle Make : Cadillac
THEY DID A GREAT JOB! CUSTOMER HAPPY!
2/15/2017
Michael R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I really appreciate how attentive and how quickly the repairs were done. Good job.
2/11/2017
Elizabeth G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks Mark! He had my car done earlier then expected and he's really nice! Awesome job on my car
2/4/2017
Lydia E. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Excellent!
2/3/2017
Loren K. VERIFIED CUSTOMER
Vehicle Make : GMC
The complete experience was A-one. From the Receptionist/Cashier to the Estimator, I was shown courtesy, concern, and competence. Communication during the repair was excellent. I only interfaced with two individuals during the complete process, Mark and M___ (sorry, I'm experiencing a Senior Moment). They made a favorable impression on me, and guaranteed my return when/if the occasion should arrive again.
I guess I should add that the repair was highly satisfactory...but that's what I expected from Coulter.
Well done, everybody!
Loren K
1/28/2017
Michael M. VERIFIED CUSTOMER
Vehicle Make : Kia
The person that went over the repairs seemed to simplify what was actually done to the vehicle by only describing cosmetic repairs. I would have liked to hear about what parts of the exhaust system were replaced and overall more detail. I would have asked but the guy that went through everything talked at such a low volume, I figured I wouldn't hear him anyway. I believe his name was Riley. Other than that, I feel good about the service so far and appreciate the customer service throughout all other aspects of interaction and service. As for the car, I've heard a few bumps and odd noises but I'm giving my car some more drive time to see what happens. Overall, good service and experience.
1/27/2017
Luther R. VERIFIED CUSTOMER
Vehicle Make : Honda
Completely amazed that the car looks so good and was delivered a day earlier than expected. Many many thanks for such a positive experience.
1/26/2017
Sarah G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Amazing service. Kept me updated, friendly, and in and out in 3 days. A day earlier than expected! They worked so easily with insurance carrier covering the claim as well.
1/26/2017
Barry R. VERIFIED CUSTOMER
Vehicle Make : Buick
All good
1/25/2017
Ray P. VERIFIED CUSTOMER
Vehicle Make : Buick
Great professionalism, and service. The email updates were an awesome tool.
1/21/2017
David B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Not pleased.
1/21/2017
Clementine S. VERIFIED CUSTOMER
Vehicle Make : Buick
I was just disappointed my vehicle was not taken over to the service department as requested. As it turns out, the tire in question was low (warning came on). Since the techs don't start until 8am, I stopped at Discount Tire and was told there is a nail in the tire. I have had this problem for about a year and noone ever noticed nail when adding nitrogen. Now I need to make another trip to the dealership to have this taken care of.
1/19/2017
Richard J. VERIFIED CUSTOMER
Vehicle Make : GMC
It was done well and professionally, but I was disappointed that I had to sign a a paper that said you were not responsible for anything that happen to my car while it was in you had it.
1/17/2017
Derrick U. VERIFIED CUSTOMER
Vehicle Make : Toyota
I do not know why there is a kind of different sound while the car is moving. Am still observing
1/14/2017
Leann G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Riley was extremely helpful and made my experience run extra smoothly. My car looks amazing and I would gladly recommend your company to anyone I know!