Serra Chevrolet Buick GMC of Nashville Body Shop

I have already spoken with Mr. Bobbinger and they are in the process of trying to make things right.

They did a great job and kept me very informed about the status of my vehicle while it was being worked on.

Thanks for taking your time to make sure that the repair was done correctly.

Great service and people

Everything was great

Good job. Finishing up minor items now.

Very. Good. Work

A very good job th

They did a great job on my van and communication was wonderful

Brandon was prompt at letting me know the status of my vehicle at all times.

Everyone at the dealership was very helpful, courteous and professional, I really appreciated the service I got each and every time I spoke with someone there as well as the great job they did in repairing my car, it was an awesome experience and they also got my car repaired in a timely manner, thank you SERRA GMC for a job very well done

Kris did a great job. He made the process simple and he made my brand new car look new again. Thanks Kris!

I received outstanding customer service. Everyone was so polite and professional. Also, the body shop did an excellent repair job on my car. My car looks great. I'm truly pleased with the overall experience. Thank you, and kudos to all.

Kris was absolutely FABULOUS!!!!! He was a pleasure to work with from start to finish. 5 star customer service!!! The people who did the bodywork also did a wonderful job! I could not be more pleased with the craftsmanship. Thank you Serra Chevrolet!!

Kris **** and Chuck Bobinger were very professional businessmen, and they were completely human. There was a misunderstanding that had occurred while tying to get my car out of the shop, and they worked with me to make sure I could walk out with my vehicle at the end, and I really appreciate that. Great people to work with, and they were really great friends so I could see where teamwork and the chemistry came from. I might’ve caused a little stress in the environment due to my misinterpretations/misunderstandings, but they handled it well, they do not lose their cool, not short on temper, but very controlled even if it may come to uncontrolled moods. I apologize for my upset mood and twisted stomach, but I really appreciate the work of these two men, and as well as the staff. I did not deal with them personally, but these two men, Chuck, and Kris were very phenomenal to work with. Serra Chevrolet body shop has two great men that puts on a great face for the company, especially in their own branch. Thank you for the tremendous work, them two as a team, and the team that operated on my vehicle, it looks like new, and it runs like new. I really appreciate it.

Chtis was awesome. He kept me up to date on the progress of my car's repairs.. the repairs were great. My car looked great..

Hard to get in contact with the shop.

Awesome experience. Serra stayed in touch by text and phone call updates throughout the process, answered every question, and very friendly. Kris was awesome!

The communication in the being was great. Then when I received a text message that my car would be ready ahead of schedule 01/31, I was extremely pleased. So the day 01/30 before it was to be ready, I was told that it would be ready that day 01/31 they were just waiting on parts. 01/31, came and went and my car was not ready. So I called early 02/01 and was told it would be ready that day they had to wait in more parts. The gentle man I was working with told me that if he hadn’t called me before 4pm to call him which I did and had to leave a voicemail. Unfortunately that same day I had to return my rental. Finally I called back 02/02, texted, and left a message with the secretary and still didn’t get a call back as to when my car was truly going to be ready. So I called my insurance liaison and he was able to call the person I was working with at the shop. I believe had I not done that, I still would not have my car. I really didn’t want to have my car fixed there because I had had a bad experience there when it was Tom Bannon but because I was assured it was 5 Star stop I decided it may be different from the previous name. I have my car back now and am so far pleased with it but I wouldn’t use there services again and wouldn’t recommend them. Maybe if I was not sent the text or told that it would be ready on that day or the day after I would have been ok. You should not make a promise to a customer that you will call them back and don’t. Customers get extremely upset when they have to call you back and get put off. Also the receptionist should be allowed to update the customer to the progress of their vehicle if the assistant manager is not available. The manager should keep accurate updates in the system for reception to follow should she receive a call from the customer. I would give them 2 stars not 5 like my insurance company.

Completely happy with the results and very pleased that they took the time to clean my car as well. That was a nice surprise.