The commitment of keeping me informed of progress was amazing, Mare was amazing at the level of detail provided to me, my visit was brief coming in with my 2017 Ford Escape and even faster picking up, and all my questions were answered without a second delay!! The car never looked like it met the deer in an unfortunate way. Thanks to all involved with the level of service provided.
7/6/2018
Janghee . VERIFIED CUSTOMER
Vehicle Make : Scion
You've been keep sending me text and telling me how the repair processing.
I think that was so good.
Thank you.
7/2/2018
Fatima F. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a perfect job thank you to the team
6/29/2018
Keith B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Jim at John Kennedy was great he updated me on progress constantly. I was even left a gift card and I appreciate that. My car looks great. The only thing I would change is make sure customers receive an itemized receipt of work at time of pick up.
Thanks for everything,
Keith B
6/29/2018
Patricia C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Job well done. Surveys a little much tho sorry.
6/25/2018
**** C. VERIFIED CUSTOMER
Vehicle Make : Ford
Lack of communication during the first week.
6/5/2018
Aleaha L. VERIFIED CUSTOMER
Vehicle Make : Honda
I loved the convenience of the text update feature. It was extremely easy to know real time updates of the status of my cars repairs. The people were extremely helpful and very responsive as well. I would definitely get my car repaired here again and would be more than willing to refer them to others.
5/23/2018
Rodney W. VERIFIED CUSTOMER
Vehicle Make : Nissan
The service was wonderful thanks a lot!
5/12/2018
Susan C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everyone made the process seem easy and convenient. The communication from staff was excellent and the repaired vehicle looks great! 4 stars!
5/2/2018
Fatima T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job! Keep me inform through the whole prosses.thanks a million.
4/24/2018
Andre G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I am 95 percent satisfied. A couple more tweaks to make it 100 percent. I've reported my concerns, however, and JFK is working with me to resolve the issues.
4/20/2018
Patricia M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My experience was A+++ Mare was awesome n very knowledgeable thanks to ALL my car is my baby n I will tell anybody n everybody thanks again ????????????????????????
4/3/2018
Anthoney H. VERIFIED CUSTOMER
Vehicle Make : Subaru
The tailgate does not open from outside the car either with the remote or by pressing the release button.
3/24/2018
Martin M. VERIFIED CUSTOMER
Vehicle Make : Honda
Terrible communication, terrible customer service. I was issued a check by the insurance company. I was not told that I could just sign the check over and be done with the transaction. Instead, my time was wasted. While I waited at the shop to pick up the car, no one saw fit to tell me that I would have to go to another location to pay for the repair. It took a significant amount of time to resolve this. I found the communication of the employees to be unacceptably bad.
3/21/2018
Mary Beth. VERIFIED CUSTOMER
Vehicle Make : Ford
Great team, met target date and kept me informed of progress with text updates and phone calls. Would highly recommend John Kennedy Ford.
3/12/2018
Kevin B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great communication! Great work and service.
2/28/2018
Jessica K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Was not kept informed on status of car. Had to make multiple calls to get information. And was not called back when I was told I would be 3 times. Repair time took two weeks.
2/28/2018
Jesus L. VERIFIED CUSTOMER
Vehicle Make : BMW
Work was great plus great customer service
2/23/2018
Lisa Z. VERIFIED CUSTOMER
Vehicle Make : Honda
Your customer service is impeccable, I was very impressed. Car was done BEFORE the date it was promised! The work was beautiful. I could not be more satisfied with my experience. Well done!
2/17/2018
Erin M. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent communication and service. Vehicle finished well ahead of schedule.