Unfortunately this is the 2nd time in the last year that I've had my car into the body shop. The first experience was not good at all...as there was an extreme lack of communication on the status of the repair and when the car was ready to be picked up. This time around, Eric made up for it...the communication was timely and good - not too much to be overwhelming, but enough to let me know the status and when to expect the repairs to be completed.
4/5/2018
Dana C. VERIFIED CUSTOMER
Vehicle Make : Toyota
My experience with Sewell Lexus Fort Worth was a positive one . From the time I dropped my car off and picked it up it was constant communication of the progress being done daily . Just having the communication let me know things were moving in the right direction . Crag my service guy did a great job !
4/1/2018
Eric C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Head lights are off ... one is pointed higher than the other otherwise great !
2/2/2018
Murry A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Parts missing, service not completed on time, recall items not replaced
Customer since 2000, never deal with Sewell again
Murry A
1/16/2018
Charles G. VERIFIED CUSTOMER
Vehicle Make : Lexus
There was an extreme lack of communication throughout the whole process.
12/22/2017
Carol B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Professionalism, keeping me informed. Updated all information.
11/22/2017
Rian M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything went very smoothly, from the car rental to the repairs on my car. My car looks beautiful and my 5 yr old even commented how good it looks. Great job! Thank you!!!
11/17/2017
Barbara B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Prompt attention to appointment time. Quotes submitted for approval. Always treated with courtesy.
10/31/2017
Veronica R. VERIFIED CUSTOMER
Vehicle Make : Honda
Great experience!
10/19/2017
Guadalupe R. VERIFIED CUSTOMER
Vehicle Make : Buick
I have to say my experience was SUPERB!!!
10/14/2017
**** O. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent service and good repair
10/4/2017
Andy G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The whole team did a great job in taking care of my needs.
9/21/2017
Stacy S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Service, no matter what kind, is always top notch at Sewell Lexus
9/19/2017
Cynthia H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I'm sorry but I don't recall the new manager's name, however it was a bit chaotic when I arrived to pick up my QX60 from the body shop. He stepped right in without skipping a beat and got me on my way. I so appreciated his kind attention - Kudos! Cindy Hunchusky
7/14/2017
Lori C. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys always put out the best care! Very grateful! My car looks brand new!
5/22/2017
Marsha S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Pleased with the quality of the work, the timeliness, and the professionalism of Eric..
3/16/2017
Jonathan C. VERIFIED CUSTOMER
Vehicle Make : Acura
Eric Reidel did a great job. Best in the business.
3/11/2017
Daveta H. VERIFIED CUSTOMER
Vehicle Make : Lexus
-my car was there 7 days before I received status update.
-My car was not washed. Thought that was standard with any Sewell service.
-Enterprise gives rental cars that are basically on empty when you get them. This means I had to immediately spend money to put gas in the vehicle when I left dealership.
-All in all not a horrible experience, but room for improvement.
-All of Sewell's employees are friendly and a pleasure to work with.
2/7/2017
Zuniga ****. VERIFIED CUSTOMER
Vehicle Make : Lexus
The team went above and beyond what I expected! Thank you so much for such a speedy repair of my car. I cannot express enough how grateful I am. You guys rock! Absolutely the best!!!
12/28/2016
Allison R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The repair was not perfect, which is what we were expecting from Sewell. I feel certain that Sewell is going to fix it, just a little disappointed that we were given the vehicle back less than perfect. Should have been caught by quality control. Thank you for the opportunity to give feedback.