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Real Reviews from VERIFIED CUSTOMERS
Cheryl M. VERIFIED CUSTOMER
Vehicle Make : BMW
It was truly the most positive experience that I’ve had with an auto body shop. From the moment that I received a call from Karl to the moment I drove away with my car just a few days later. Truly unbelievable! No fuss, no muss, you just fixed my car! Thank you!
11/19/2019
MATTHEW C. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Everything was great. We were very happy with the repairs made to our cars and Karl was very helpful--great customer service. Thank you
11/19/2019
KELLY A. VERIFIED CUSTOMER
Vehicle Make : HONDA
It was too expensive.
11/15/2019
Barbara Z. VERIFIED CUSTOMER
Vehicle Make : VOLKSWAGEN
Karl went above and beyond to accommodate my schedule with pick up and drop off, etc. which made the whole experience go smoothly! I really appreciated that!
11/14/2019
KEESHA B. VERIFIED CUSTOMER
Vehicle Make : LAND ROVER
Hello, I bought my vehicle in 10/28 and was ready 11/6, awesomeness !! I appreciated the email updates. Everybody was pleasant, professional, and excellent customer service. My car looks great and riding like she is new again. Thank you !!! Oh, and I received a tee shirt, for cancer awareness month. Nice. ???? KEESHA B
11/8/2019
ABIGAIL C. VERIFIED CUSTOMER
Vehicle Make : AUDI
Carl was fantastic! He communicated the timeline and plan every step of the way. The repair looked like I got a brand new car back. Thanks!
10/31/2019
JAMES H. VERIFIED CUSTOMER
Vehicle Make : LAND ROVER
Great job,
10/25/2019
**** M. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
Karl was courteous, explained the process to repair my car, and prompt in keeping me informed about the status of the repairs on my car.
10/15/2019
MR . VERIFIED CUSTOMER
Vehicle Make : GENE
The best !
9/27/2019
MR . VERIFIED CUSTOMER
Vehicle Make : HONDA
You guys did a great job! Thanks for going the extra mile, doing things that weren't even part of the original repair. I would highly recommend you to anyone.
9/3/2019
ALLISON S. VERIFIED CUSTOMER
Vehicle Make : HONDA
The team at Imperial were awesome - they were friendly, service-minded, and very communicative. Even though I hope to never have car troubles, I would happily go back to Imperial for any car issues in the future!
8/31/2019
Aubrey R. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Top flight experience in every regard. Karl especially was highly professional and responsive. Thank you.
8/28/2019
Elenore M. VERIFIED CUSTOMER
Vehicle Make : FIAT
Smooth, complete and rapid responses.
8/13/2019
Barry G. VERIFIED CUSTOMER
Vehicle Make : AUDI
They worked with my schedule, kept me informed, were friendly and personable, did the repair quickly, and appear to have done an excellent job.
8/5/2019
LISA T. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Great job, thanks!
7/27/2019
TREASURE H. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Great job.
7/26/2019
PAIGE W. VERIFIED CUSTOMER
Vehicle Make : LAND ROVER
Nice job - though was promised one day earlier than was completed. Appreciated it being washed.
7/20/2019
Rachel D. VERIFIED CUSTOMER
Vehicle Make : GMC
Very well coordinated customer service
7/10/2019
JEFFREY H. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent all the way around. Kevin was cordial and provided updates, service was completed timely, and best of all the car looks terrific.
7/3/2019
GAYLE F. VERIFIED CUSTOMER
Vehicle Make : FORD
Great group of people, Friendly, and listen to what you need. Always keep you in the loop with the repair and answer any questions that may arise. Keep up the great work. I would recommend this body shop 110%
6/21/2019