The job was well done and the team was great!! Thank you!
6/9/2019
MOON K. VERIFIED CUSTOMER
Vehicle Make : AUDI
The entire process was seamless, they explained exactly what needed to be done and why. The entire stafc were all very personable. When Enterprise rental didn't pick up the owner(?) Dropped me off. My car was ready in just a few days which I was in shock. I came to pick up the car and my s4 not only fixed to perfection but also washed and detailed!!! Hell yeah. Thanks guys !!!
6/9/2019
PATRICIA B. VERIFIED CUSTOMER
Vehicle Make : VOLVO
Fast and done right
Thank you
6/6/2019
DAPHNE A. VERIFIED CUSTOMER
Vehicle Make : SUBARU
Excellent work and customer service. Many thanks!!!!
6/3/2019
Joseph A. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you very much! You did a great job. I am so happy to get my car back! Your staff were very courteous and helpful.
11/18/2018
Sherry W. VERIFIED CUSTOMER
Vehicle Make : Acura
Well done all the way around. Karl kept me informed about the process and progress. Highly recommend Imperial.
9/6/2018
Jill F. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Kevin is fantastic!
8/16/2018
Charisse M. VERIFIED CUSTOMER
Vehicle Make : Honda
The finish was exceptional and I like how you guys update with the progression of my car. And thank you for cleaning the interiors of my car too. Everything looks brand new so T H A N K Y O U!!!
7/15/2018
Caren D. VERIFIED CUSTOMER
Vehicle Make : Ford
Karl was awesome throughout the entire process. He kept me updated on the extent of damage, the status of the repairs, and delivered the repaired car on time. He handled all the details with my insurance company as well. Thank you!
6/28/2018
Leandro M. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Unfortunately this was the second time I have come to your shop. Fortunately I went there because you all do an excellent job! it went well and was fixed super fast. I love the work you all do, keep up the good work!!! I will refer anyone I know to imperial! I appreciate you all working around my schedule too ! Thank you for everything
~Leandro
5/26/2018
John Socrates. VERIFIED CUSTOMER
Vehicle Make : Porsche
KARL POOCHIKIAN-
Outstanding by EVERY measure. Quick, efficient, kind, knowledgeable, clear, enthusiastic, engaged.
Can't say enough about Karl. I have worked with him twice, and his knowledge, dedication, and customer service are exemplary.
Dr Myseros
5/17/2018
Hooley K. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great job.
5/13/2018
Scott F. VERIFIED CUSTOMER
Vehicle Make : Jaguar
The entire process was efficient and Carl kept me informed. I would recommend Imperial without any hesitation .
5/3/2018
Rolf M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Only one comment: Please make it clear that your Bethesda office is "by appointment only".
5/3/2018
Candice D. VERIFIED CUSTOMER
Vehicle Make : Ford
The staff was super helpful. Tigran communicated regularly and Monica provided excellent customer service. My car was ready sooner than anticipated!
4/5/2018
Richard . VERIFIED CUSTOMER
Vehicle Make : Acura
Great work. Easy to work with.
3/29/2018
Jennifer S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Nice job! Car was done a day early! Work looks great and car was returned super clean. Everybody was really nice and easy to deal with! Thanks!
2/28/2018
**** M. VERIFIED CUSTOMER
Vehicle Make : Audi
Service was terrific. Great work!
2/10/2018
Ao Z. VERIFIED CUSTOMER
Vehicle Make : Lexus
Quick estimate and pickup process. Repair job is superb
2/3/2018
Stefanos G. VERIFIED CUSTOMER
Vehicle Make : Acura
Tyrgan was awesome. He coordinated everything with the insurance communicated well with me and fixed car quickly.