Byers Collision Center

Did a great job and finished quickly

Something that to me seems completely obvious was missed during tear down inspection, then subsequently not repaired or submitted to insurance. I only partially fault Byers because I didn’t even assume to double check it in the supplemental damage report before repairs started since it was my wife’s car, and she was the one having the phone conversations during repairs and obviously I didn’t have the vehicle physically in front of me while the inspection was being done or I certainly would have caught it… When I asked about it at pickup, they basically said “well that’s too bad, you should have let us know”. It’s apparently a low cost fix, but still a huge inconvenience, on both my time and availability to be without a 2nd vehicle, and much more difficult to go back to my insurance company for the cost. My question was, when a car goes off the road and plows over a bunch of giant boulders, how does the damaged wheel miss getting on the list of things to fix when there $10k worth of body damage right next to the wheel??? large/deep cut in the surface of the finish on wheel was something I feel should have been caught or brought up. Literally 6-7” away from where all the obvious body damage was. It is cosmetic I realize, but looks like crap.

Brandon was not awesome, terrible communicator. Once he “left”, Emily took over and she is an amazing communicator. She got everything done quickly and kept me well informed. We are very happy with the repair and would recommend Byers Collision to others. Thank you!

At Byers Collision I was treated with warmth, respect and professionalism. The parts needed for the repair were on back order, so there was a long wait. This was frustrating for everyone. The staff at Byers Collision did their best under circumstances that were beyond their control. Emily Banks kept me informed of the status of my Subaru with regular friendly and optimistic emails. I recommend Byers Collision Center very highly. Excellent people! Thank you.

My car looked great when I got it back.

Work was completed promptly—much sooner than expected.

Great job

Great job in doing everything in your power to make my car beautiful again!

Everyone was friendly, able to answer questions, and clear. Excellent service

I was pleasantly surprised about how the entire process went. It was Outstanding! Thank you so much!!

No one even offered to accompany me to my vehicle to review repairs and assure I was satisfied. I was given my keys and told that my vehicle was out in the lot.

timely, excellent communication

My car was finished in record time. Beautiful job on repairs and the detailing was great. I love Byers and have always had great service.

It would be great to receive updates by text or email. I emailed Brandon Lewis for my estimate and news on my car. Email was returned in a timely manner.

I was very pleased with the repair done on my car. I thought it would take longer to fix then it did because at the time I was told they weren’t taking tow ins but took mine anyway. My car was nice shiny and smelled and looked clean and fresh inside. I will definitely use them if I need to again….hopefully not tho lol

The communication process with Byers Collision was extremely frustrating. I was quoted 2-3 days for my repair and it ended up taking 5 weeks. I understand that a part was taking a while to come in, but I did not find this out until 3-4 weeks after I had turned my car in. I would not have minded the extra wait if I had known the cause, but the staff refused to tell me what was taking so long. I would not recommend Byers Collision to others and will not be returning here.

It was heartbreaking to have my Volvo XC60 damaged in an accident but Byers Collision Center makes it feel born-again!

Better attention and quality work needs adopted

On time, on budget and easy to work with. A great experience.

It's all good