Donnie Berger, as always goes above and beyond to take great care of his customers. He is one of a kind service representive. Staff also treat you with courtesy and respect. Shop Manager is great to dealt with and very up front for his customers. Will definetely recommend this shop
4/16/2021
**** R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Tou could improve on your completion status. I had diffucylty getting delivery status.
2/7/2021
Annie J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The entire staff was cordial and respectful. That’s very important.
Regarding the car repair, we were completely satisfied it all areas.
The car actually looked like new! Donnie Berger was very good to work with. He was professional, kept us updated in the repair process, and was timely in completing the repair as promised.
2/6/2021
Fran T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My vehicle was taken care of and looks good. I had to go back for one question - but that was resolved on site.
2/4/2021
ASHLEE H. VERIFIED CUSTOMER
Vehicle Make : CHRYSLER
Great service and my adjuster Don was very pleasant and efficient.
12/25/2019
ANTHONY D. VERIFIED CUSTOMER
Vehicle Make : FORD
Truck looks awesome, thank you for returning my truck in like new condition. Can’t even tell it had any damage.
12/21/2019
JULIA B. VERIFIED CUSTOMER
Vehicle Make : CADILLAC
Donnie took good care of my car, and me, he kept me updated on all repairs, needs thank you Donnie, good work
12/13/2019
MICHAEL M. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Thanks to Donnie Berger and the technicians who handled this work.
12/11/2019
RANDELL T. VERIFIED CUSTOMER
Vehicle Make : CHRYSLER
The work was not completed. Insurance was charged for pin striping which was not done now we must take somewhere else to have it completed. Updates and communication were also lacking.
10/31/2019
LILIANA V. VERIFIED CUSTOMER
Vehicle Make : NISSAN
I am happy with the work done in my car Thank you for taking care of it for me!!!!!God bless you!!
10/31/2019
JASON B. VERIFIED CUSTOMER
Vehicle Make : GMC
Donnie is a great guy who goes above and beyond to make the customer happy.
10/25/2019
JAMES T. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Job well done
10/17/2019
LAURENCE D. VERIFIED CUSTOMER
Vehicle Make : RAM
This is the second vehicle damage that was repaired at your facility.Highly satisfied with oth repairs.
10/17/2019
PAMELA E. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Great experience. The people were very courteous and kept me informed about the work being done on my car. Thanks.
10/7/2019
NELLIE G. VERIFIED CUSTOMER
Vehicle Make : FORD
Great work and service as usual
10/1/2019
SIEKCHUONG U. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
It was supposed to take 3 days but instead it took 10 days, and some part was still missing,
6/8/2019
CARL S. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Awesome job, the color matches perfectly.
6/8/2019
Ryan D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Donnie Berger stayed on top of the repair to our SUV. He made sure that the techs took their time and repaired all damage. Donnie also took the time to keep us apprised of the status of our vehicle, by e-mail, text and most importantly, calling us to talk with us in person. He was very easy to work with and has a great, easy-going personality that always put us at ease by exuding confidence. Because of this he always seems extremely competent. Mr. Berger should be commended for his skills and shown as an example of how a collision repair expert should conduct themselves. We are extremely happy and pleased with him and Richard Karr Collision.
2/2/2019
Jon A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job! Wonderful open communication with progress updates! I could have had the repair work done anywhere in the DFW area but I chose to have the vehicle repaired where the accident happened based on the feedback of family members and friends.
1/15/2019
Stanley N. VERIFIED CUSTOMER
Vehicle Make : Nissan
You were very far behind and at first I had a lot of trouble reaching Larry. Because of this I ran out of car rental days but your office was kind and paid for 5 more days so I wasn't without transportation at any time.