I had a rental car from Enterprise through Lehman's. I received a call from Enterprise saying I had kept the car for 5 days after my truck had been finished. They claimed that they had called me on the 15th about it. I checked my call history and voicemails for March 15th and had received nothing from Lehman's or Enterprise saying my truck was ready. Lehman's as well did not send me the text updates I had requested, but instead left voicemails to my father's phone number, who them had to forward the messages to me. This is a major issue, and now Enterprise says I owe $160. This was a complete failure.
3/21/2019
Rick D. VERIFIED CUSTOMER
Vehicle Make : Ford
You guys are great
Top of the line
Rick D
3/16/2019
Jon W. VERIFIED CUSTOMER
Vehicle Make : Volvo
The team did a great job! I will definitely follow up in a year or two to let you know how the paint job is holding up. I appreciated the telephone updates I received, but the text updates were terrible! Especially the one that said ‘we enjoyed working with you,’ when I hadn’t picked up my car yet... I texted back asking if my car was still there and never got a response. That made me nervous and worried about where my car was. I also really appreciated the light vacuuming inside. My car is pretty messy inside cause I have two young kids. Any cleaning really helps. If I would have known you were going to clean the inside I would have gotten more trash out. Maybe you could offer a detailing service while the repair work is happening? Job well done (except you, texting service).
3/16/2019
Tonya E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Joshua Hallquist did a great job keeping me updated on the repair process, notifying me when my car was ready for pick up- much earlier than anticipated!
3/16/2019
Mark N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great work done quickly. Thank you!
3/14/2019
Sam P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really appreciate that they took their time to assure the job was done right. I can tell they care about the project in front of them. I’d recommend to anyone.
3/14/2019
Meghan P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I would just say that quick calls or texts with information is good in the initial two days. Just so clients know where they are at even if there is just news of waiting on vendors. Other than that one thing I thought the time you spent with me answering questions and giving ideas was awesome. I know I was a small repair but you took it seriously and found the best solution for me which is amazing and builds trust. Thank you for all of your time and help.
3/12/2019
Marc B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was completely satisfied with the Downtown Minneapolis location. However, not Roseville. My car sat there for almost a week with no useful communication or work being done. It wasn’t until I called for an update that I found out my car had even been move.
3/5/2019
Susan M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Communication and quality of work is very high - couldn't be more pleased given the lousy circumstances.
3/1/2019
Janette J. VERIFIED CUSTOMER
Vehicle Make : Dodge
I love the work that your company does. The customer service is out standing keep up the good work.
3/1/2019
Brian M. VERIFIED CUSTOMER
Vehicle Make : Honda
Julie, Joshua, and Jesse were all very friendly and helpful. I was very impressed with your punctuality and professionalism. Well done!
2/27/2019
Travis S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
You guys kept me informed of what was going on I really like that
2/27/2019
Matthew V. VERIFIED CUSTOMER
Vehicle Make : Nissan
Fantastic service all around!
2/20/2019
Lauren W. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciated the over the phone communication, as it was more descriptive than the text updates during the repair process.
2/16/2019
Michael J. VERIFIED CUSTOMER
Vehicle Make : Acura
Very nice employees, good work on my car in a timely manner.
2/9/2019
Jacob U. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great communication and were very helpful!
2/9/2019
Scott S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great customer service! Very convenient to have Lehman’s staff coordinate the rental car waiting for me at drop-off and that I could just leave the remark at pickup. Staff found creative ways to make my job more efficient. Nice touch to clean the car inside and out!
Thank you!
2/6/2019
Yousuf M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They did it so quick and so nicely ! Loved the service ! Nice people ! 10/10
2/2/2019
Mayra C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Profesionals
Asome Job
Tnk you Guys
My wife Mayra it’s so happy
2/1/2019
Rich G. VERIFIED CUSTOMER
Vehicle Make : Dodge
I thought Josh did a great job and the car looks great. Only had a problem
With how long it took and the way Geico handeled their end.