Everything was great. If I have one criticism, it's that you over communicate. Your email system lets you know exactly what is going on, but, sometimes it's ahead of reality. We got an email that the car was ready, but it was a full 8 hours ahead of the actual fact of the situation. Fix that, and you will be at 100% satisfaction, instead of just 95%
9/25/2018
Don A. VERIFIED CUSTOMER
Vehicle Make : Ford
Always satisfied with CarStar. Long time customer. Great service.
9/15/2018
Susanna E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Associate I talked with was knowledgeable and gave me daily updates on the repair of our vehicle .. Picked up **** day earlier than expected ..Great guy ...
9/8/2018
Timothy K. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Honest, friendly. The customer comes first.Excellent pairs.
9/1/2018
Michele S. VERIFIED CUSTOMER
Vehicle Make : Mazda
We are very happy with the customer service and the amount of detail that we received with CarStar. Paul H. made the time to discuss the progress of my car and detailed with the progress.
8/31/2018
Theresa M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Paul did a great job on the estimate and keeping me informed on the repair work.
8/28/2018
Kimberly T. VERIFIED CUSTOMER
Vehicle Make : Ford
Carstar kept me updated on my repair, worked with my insurance company to adjust my claim, made picking up/dropping of the rental easy, and even completed my car **** day earlier than estimated
8/25/2018
Carol T. VERIFIED CUSTOMER
Vehicle Make : Honda
And here I thought “great service” was going out of style. Keep up the good work!
8/11/2018
Lynne J. VERIFIED CUSTOMER
Vehicle Make : Honda
Great Service, Greaf People!
8/10/2018
Coral L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Car was really well done. Extremely happy it wasn't totaled. Also was way cleaned than expected. Did not expect you to clean my construction dirt. Thank you
8/1/2018
Milt L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Outstanding customer service! I dealt with Nick.
7/20/2018
Christopher D. VERIFIED CUSTOMER
Vehicle Make : Jeep
Returning customer...Thank you!
7/19/2018
Andrew F. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was completely satisfied with my Carstar experience. Drop-off and rental car was very convenient and even though it took longer than expected, they kept me informed along the way. My vehicle looked and drove great after the repairs. So far I would definitely recommend services to others.
7/14/2018
Taylor S. VERIFIED CUSTOMER
Vehicle Make : Honda
Paul was so amazing to work with. He really made this whole thing such a pleasure! Thank you Paul!
7/12/2018
Carol S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job, you could never tell there was anything damaged.
7/12/2018
Gregary T. VERIFIED CUSTOMER
Vehicle Make : Mazda
Polite prompt service. The email updates where very helpful.
7/12/2018
Norman B. VERIFIED CUSTOMER
Vehicle Make : Honda
My car looks better than I expected.
7/10/2018
C F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone is so nice and friendly. It was raining when I picked up my car and Paul even walked me to my car with an umbrella!
I will always trust them to do a great job, which they did. Car looks fantastic!
7/6/2018
Ann R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great customer service, friendly helpful people, love the email updates and appreciated their hookup with Enterprise.
My car was washed and vacuumed and looked like new!
7/5/2018
Santana O. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys are awesome! I couldn’t be more thankful for the work you did to my 4Runner.
Not only did you replace what was damaged but you guys went above and beyond to ensure that every little bit of glass was removed from my car. As a mother with a 2 year old child, that means more to me than youll ever know!
I feel confident putting my baby in the car and not have to stress that there’s going to be a loose piece of glass laying around.
From communication to repairs, you guys went above and beyond.
Seriously, thank you guys so much!