The estimated time frame per the invoice was 9 hours but I was without my car for two (2) weeks. In addition, one reason for not being ready on specified days was that the paint work was not done to standard. Technicians who do sub-standard work is unacceptable and even more so when it inconveniences the customer.
3/3/2018
Mark B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Nice to have my car back within reasonable time.
Thank you for your courteous and professional service.
Very much appreciated.
2/24/2018
Megan M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great communication about the status of the car
2/21/2018
Jeffrey A. VERIFIED CUSTOMER
Vehicle Make : Honda
My vehicle was repaired satisfactorily by Gillman which is what I expected when bringing to them to do the work. I would recommend them to others. Jim Farrah was very helpful in making sure everything was taken care of.
2/20/2018
Alexis H. VERIFIED CUSTOMER
Vehicle Make : Jeep
JIM IS THE BEST BUT YOU KNEW THAT ALREADY ????
1/31/2018
James W. VERIFIED CUSTOMER
Vehicle Make : Chrysler
had to make a trip to dealership to have a wire connected simple but annoying. j ward
1/31/2018
Maria O. VERIFIED CUSTOMER
Vehicle Make : Honda
Outstanding service
1/31/2018
Geraldine R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great service!
1/25/2018
Nicole S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Jim is the best. I had some issues with my insurance not paying for my car in a timely manner and he was very accommodating, patient, and reassured me many times it would all work out amd it did. I really really aappreciate him. He cares and that means alot. I will never forget him.
1/25/2018
Melissa L. VERIFIED CUSTOMER
Vehicle Make : Honda
It was hard to keep in communication on the status of my car from the collision center. Frustrating that only the person who is in charge of your car while there is the only one who can help you or give you any status on your car. It was a lot of me calling and leaving a message to wait for a call back...makes no sense and is very frustrating for someone trying to plan ahead on getting their car. My car had a hit in the front driver area and they said it would look brand new once repainted. When it was finally ready, it had.Bubbles that looked like the paint had dried on too thick and dark lines around the front bumper. The person helping me acted like it was no big deal went to get a rag and cleaned some of the black marks (but still left some) and when I told him of the bubbles he said "no big deal bring it back in and it will take my guys 10 minutes To get that out"....why not deliver it to me 100% the first time? Work was very careless and I will not take my car back to this shop.
1/10/2018
Kevin D. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys again did an excellent job and please acknowledge Jim in the collision Center. He represents Gilman very well and for all it stands for customer satisfaction.
1/6/2018
Nipa P. VERIFIED CUSTOMER
Vehicle Make : Honda
The work done was not completely satisfactory.
1/2/2018
Alexandria J. VERIFIED CUSTOMER
Vehicle Make : Honda
Jim was great! Thanks!
12/30/2017
Diane M. VERIFIED CUSTOMER
Vehicle Make : Honda
I was satisfied with my repair. My car looks good again????
12/30/2017
James K. VERIFIED CUSTOMER
Vehicle Make : Dodge
Mr. Farrar was very nice and went over repairs with us.
12/27/2017
Nancy M. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service. All the staff nice and polite.
12/22/2017
Emily P. VERIFIED CUSTOMER
Vehicle Make : Honda
Jim was a pleasure to work with!
12/21/2017
Jasmine J. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was helped by Jim twice in the past month...I can honestly say he gave me excellent service and made sure to keep me updated with my car and the work that was finished.
12/20/2017
Jeremy W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very satisfied with the service and the professionalism that all the employees presented during my visit. I appreciate the detail that they showed and also giving me an overview of the damage on my vehicle. I thank you all!
12/16/2017
Kevin D. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys did a great job, Jim was outstanding Happy. Holidays