CarStar did a great job on my truck, the work was excellent. But they gave me one quote on a repair of damage not related to the accident for $1131 and I approved that work. A couple of days after I dropped the truck off, they called and said the back bumper had cracks and needed to be replaced, the new quote was now $1536. I approved that change. I picked up the truck and noticed later that they did not replace the back bumper. When I called them about it they said they found they could repair it. That was not the work I approved.
6/27/2019
John W. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Looks good and fair price on self pay
6/25/2019
JOHN B. VERIFIED CUSTOMER
Vehicle Make : HONDA
Thanks guys .I well let everyone know about the great job
6/25/2019
JAMES M. VERIFIED CUSTOMER
Vehicle Make : CADILLAC
Your team made a very difficult time with an accident turn into a very pleasant experience. Thank you for the service you gave us we appreciate it.
6/22/2019
Janice H. VERIFIED CUSTOMER
Vehicle Make : KIA
I really appreciated the updates!
6/12/2019
YOLANDA D. VERIFIED CUSTOMER
Vehicle Make : HONDA
A job well done let the staff know throughout. Excellent.
6/8/2019
Teri S. VERIFIED CUSTOMER
Vehicle Make : FORD
My car looks fabulous and I am so thankful for the amazing service! I loved getting daily updates and pleasantly surprised when my car was finished two days early! Thank you!
6/4/2019
David J. VERIFIED CUSTOMER
Vehicle Make : FORD
Jennifer Hern and the team are great
5/24/2019
STEVEN L. VERIFIED CUSTOMER
Vehicle Make : SUBARU
The employees are first class! Polite, Professional and they do an outstanding job!!!
5/24/2019
Jeffrey L. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Good communication, excellent service
5/18/2019
Brian W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I don't have any particular thoughts yet, other than thanks. Maybe later.
4/24/2019
Frank B. VERIFIED CUSTOMER
Vehicle Make : Jeep
The Carstar communication with me was excellent. I knew the status of the repairs at every step of the process. Also, the repairs were accomplished in a timely manner.
4/24/2019
Bob S. VERIFIED CUSTOMER
Vehicle Make : Kia
Kyle was great. I appreciated the text messages letting me know the status daily. The whole experience was easy, professional and clean
4/18/2019
Barry B. VERIFIED CUSTOMER
Vehicle Make : Honda
All the people were friendly, professional, and kept us informed about the status of our vehicle. The repair and paint job are great. Thank you for outstanding customer service.
4/13/2019
Corey G. VERIFIED CUSTOMER
Vehicle Make : Ford
Did a great job on my truck.
4/12/2019
Amanda C. VERIFIED CUSTOMER
Vehicle Make : Kia
I was completely satisfied with the shop, car is not finished but the shop was awesome
4/5/2019
Andrea J. VERIFIED CUSTOMER
Vehicle Make : Nissan
99% satisfied however I wish yall had topped off my fluids like other car shops. My windshield whipper fluid was completely out when I picked it up yesterday.
4/3/2019
Katherine H. VERIFIED CUSTOMER
Vehicle Make : Subaru
The team was always friendly and understanding, the work done was top notch
3/31/2019
Alison C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Had to have compound spray removed after I looked over the car. Then noticed someone sprayed amoral all over my windows, so they were greasy with a white film. I cleaned my windows several times and then noticed white paint or something that was splattered underneath my driver side door. I’ve already brought it back to be removed and they proceeded to only do ****/2 of the splatters. I don’t think this place is taking the time to do it right. I will not be recommending this place. I am less than impressed!
3/28/2019
Arkady F. VERIFIED CUSTOMER
Vehicle Make : Jeep
While the lack of communication can be chalked up to IT issues, at the end of the day I understand these things happen so no big deal. Here is where things completely go downhill.
****) On pickup, I almost stabbed myself from the leftover glass that apparently and bluntly was overlooked while the cleanup commenced. It was on the seat!!
2) I had mentioned on initial check in that there was a clicking noice, confirmed By Chris at check in and also at check out. I was assured the techs would investigate further however that was never competed and upon pickup, as I officially mentioned, Chris witnessed the exact same notice I originally asked to be investigated. It was not!!
The overall experience was sub par with the exception of Chris. He was pleasant and empathetic to my situation and he apologized profusely. I really appreciated that however as you can please try to understand this was not a pleasant experience!
Thank you for taking the time to read this and I highly suggest double checking the clean up before releasing vehicles to be customers; especially when glass is involved.
Respectfully,
Arkady