Broke things, refused responsibility, paint doesn't match, stolen items from vehicle....much more but not worth tine to explain. Complete regret
8/24/2020
Tammy M. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car looked like brand new. Love that you not only did an excellent job on all of the repairs needed but then did a great job detailing both the interior and exterior.
I appreciated how you kept me informed on the status of the repairs, including any delays. All of your staff were very helpful and I can tell your company emphasizes the importance of this to all of your staff.
Also love the lifetime guarantee on the work! I highly recommend your company!
8/17/2020
James L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Good communication. Friendly staff.
8/15/2020
Carol M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great service and everyone there was professional and very helpful and cooperative. Your grade10+!!!!!!
8/14/2020
Ashley M. VERIFIED CUSTOMER
Vehicle Make : GMC
It was just a lot and I was not fully informed until later what was going on. However the person that worked with me explained everything, apologized and made sure I understood what happened with losing my car. I mainly did not like all the gaps in communication especially between insurance company and the Autobody. Wish there was another way we could have handled this so my car wasn’t totaled but I do understand the company wanted to keep me safe so I appreciate Autobody for that.
8/11/2020
Amishkumar P. VERIFIED CUSTOMER
Vehicle Make : Honda
I am still missing trim on my card and paid in full . Going to credit card call company and let them know go from there.
8/3/2020
Joanne C. VERIFIED CUSTOMER
Vehicle Make : Honda
My Car looks great. The service was aweome
7/30/2020
Shannon S. VERIFIED CUSTOMER
Vehicle Make : Honda
The customer service and quality of work were excellent. Jeff was extremely honest and helpful, answering all my questions and even helping me with some things that were unrelated to the accident. Unfortunately, there seemed to be some miscommunication, because twice I had to bring it back because they had missed some of the work that was supposed to be done. It was an honest mistake, and they corrected it well, but it did prolong the process and cause more running back and forth for me. Overall though, I still really trust them and would recommend them to others.
7/25/2020
Andrea C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great paint job!!! Had another business attempt to match the paint and after two attempts, failed miserably!
7/24/2020
Barbara S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
There was some communication that I was sent that should had been kept between the insurance adjuster and Ted at Autobody on Stadium . This was not very much appreciated by me . If there were any issues regarding the estimate and pricing they should have been dealt with more professionally. This is exactly what the insurance adjuster told Ted . There was no reason or need what so ever to get me involved. Especially when Ted said in the one email that I could be on the hook for the difference. This only applies to Ted . He was the one who emailed me . The rest of the people at Autobody were great to work with .... also I would recommend that no substantial work be done on vehicles until approval is giving by the insurance adjuster. This is what took place with me .
7/5/2020
Ibrahim A. VERIFIED CUSTOMER
Vehicle Make : BMW
Very professional
6/23/2020
Stephanie W. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have a few questions about how the new paint matches the old paint. Other than that I am very satisfied with the repair.
6/6/2020
Nicole J. VERIFIED CUSTOMER
Vehicle Make : Ford
Jeff and the team was excellent at keeping us up to date on repair progress and expectations. Thank you so much for taking care of my vehicle!
6/2/2020
Rich K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Paint job was Flawed bring back in to get fixed. Quality control should of caught it. First experience not so good with you.
6/2/2020
Russell B. VERIFIED CUSTOMER
Vehicle Make : GMC
I completed a very long and detailed survey you sent me. I suggest you read the survey I have already completed to know why my latest experience with Westside was not up to my previous experiences.
5/23/2020
Gloria G. VERIFIED CUSTOMER
Vehicle Make : Ford
Appreciated the pickup and return service. Job completed to my satisfaction.
5/13/2020
James W. VERIFIED CUSTOMER
Vehicle Make : GMC
I would never go to anyone else to assist me with my AUTOBODY
repairs.
I hold ANGELO in the highest of regards. His professional manner along with
his tremendous integrity, make each and every experience at Auto Body USA,
memorable and rewarding. My sincere appreciation to Rachel, as it was totally
due to her that we now, share a enduring for the ultimate experience. Of which,
goes, without saying.
Bravo to everyone for providing, continued outstanding service. Thanks to my family and friends.......
at auto body USA. I look forward to continued good relations, when ever,
your unequaled service is needed.
Again, thank you.
Dr. JIM Woodman
5/9/2020
Patrick M. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks
5/7/2020
Michael H. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for all you do. Also, thank you for cleaning the interior and spraying disinfectant after the service you provided..
5/6/2020
Stephen P. VERIFIED CUSTOMER
Vehicle Make : Honda
No need for a call..... my comments are a part of the survey I filled out