My car is running like a junk car! The claim rep, Anthony assured me they did an alignment & that it’s a motor-mount that needs to be replaced. Just feels like the
10/19/2018
Daniel B. VERIFIED CUSTOMER
Vehicle Make : Ford
Bonner and Marty were both very friendly and professional. I was so happy when y'all called and said my car was ready early. Also, thanx for helping me wade through all the insurance BS.
10/19/2018
Alejandro F. VERIFIED CUSTOMER
Vehicle Make : Honda
Mike was awesome. Answered all my questions, and even though I know he was busy he never made me feel like I was being rushed. Thanks the the team there for doing a great job on my car!
10/17/2018
Randall I. VERIFIED CUSTOMER
Vehicle Make : Honda
I like the text messages. However some text messages say you will call, and never received any calls
10/3/2018
Chase H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Bonner was excellent. Give him a raise.
10/1/2018
Kathleen K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very satisfied with everything. Car looks great, no delays, no surprises. Customer service was outstanding, Bonner was the absolute best to work with. Couldn’t be happier.
9/29/2018
Maryann H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for everything!
9/24/2018
David J. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have lived in Austin for 30 years now and have had several incidents that required auto body repair and I have all of them fixed at E&S. Between State Farm and E&S I have gotten excellent service each time. The length of time the company has been in business and the consistency of service are a rare achievement in this modern world.
9/22/2018
Ross P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Professional service completed quickly and correctly.
9/12/2018
Erwin P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Will write more after I have a few days to look over job
9/11/2018
Rhiannon H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was so fun and friendly. This was our 3rd time using E&S and are satisfied again! We will be back.
9/7/2018
Cynthia R. VERIFIED CUSTOMER
Vehicle Make : Ford
Bonner always kept us inform about our vehicle and great service!
9/7/2018
Susan P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Bonner was an excellent help. He gets a 10 from us. ????????????????????
And the truck is perfect!
9/1/2018
Carlo F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
There was lack of communication all throughout the process. I was told that I will get regular updates, but if I hadn’t called multiple times, I would not have known the following: ****) there was a delay because they were waiting for parts 2) they found additional damage 3) they are are still awaiting approval. All the while, I was told it would be ready in 3-5 business days, then became July 30th, then Aug 3rd. Marty did apologize, and he said that this is a lesson learned for future contacts with customers.
8/4/2018
Edwin R. VERIFIED CUSTOMER
Vehicle Make : Honda
The service and professionalism coated in friendliness and care is as good as it gets.
8/1/2018
Clare H. VERIFIED CUSTOMER
Vehicle Make : Mazda
I really appreciate the fabulous job you did - making my car look brand new! I also appreciate your keeping me informed about the timeline. I’ll be singing your praises far and wide! Many thanks! Clare H
7/28/2018
Camille B. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated the communication throughout the process (especially since I was in a rental during the repair) and the dedication to customer satisfaction (ex. Working with the insurance for all the details, helping me to get things out of the car, etc). I would happily recommend them to anyone.
7/18/2018
Arvind M. VERIFIED CUSTOMER
Vehicle Make : Honda
I have a minor concern, the side mirrors in the accident affected side is vibrating while car in motion, whereas not the other side. Can I bring it to your depot again tomorrow?
7/14/2018
Terrie W. VERIFIED CUSTOMER
Vehicle Make : Kia
I’ve taking my vehicles to Ellis & Salazar for 33 years. I love their work and trust them completely with my cars. I will continue to use their services if needed and recommend them to anybody who finds they are in need as well.