Craig, Your estimate included the repair and repaint of the hood, which appears to be good work, but it's only been **** day out of the shop. But, the estimate for work on the rear was for a MINOR PULL SET UP and to PULL REAR HITCH AND REAR BUMPER DOWN. It wasn't clear to me Friday PM when picking up the truck what that the above was spelled out. I didn't have your estimate with me. I'm simply disappointed that essentially no effort was expended to improve the bend in the bumper beyond some minimal movement when the hitch was pulled. Your suggestion that the effort was "more than anticipated" seemed to tell me that your team "ran out of time" relative to the 3 hours allocated for this part of the job. That isn't the customer's problem. You indicated in the estimate that you would straighten the hitch and rear bumper... and estimated 3 hours to do it... and charged for 3 hours of time, only to not have the job completed. You asked if I am satisfied...I am not. Ron
3/5/2016
Henry C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thanks so much the car looks great! HC
2/26/2016
Michele B. VERIFIED CUSTOMER
Vehicle Make : Ford
Easy excellent service
2/19/2016
Tim B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
tell them they did a nice job for my truck.
2/3/2016
Kashia Q. VERIFIED CUSTOMER
Vehicle Make : Nissan
Black Walnut Body Works exceeded my expectations when repairing the rear end of my Altima! They provided excellent and attentive customer service throughout the estimate until I picked the car up and the work they performed is flawless! My car looks brand new and I couldn't be happier. Craig was extremely kind when discussing my repairs after the fact and explaining to me any issues they came across during the repairs. I couldn't have asked for a better experience anywhere! I will be sure to always use Black Walnut Body Works and direct everyone I know to them as well! Thanks!
2/3/2016
Holly M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Awesome job
1/30/2016
Clarence M. VERIFIED CUSTOMER
Vehicle Make : Ford
Body work looks great, you would never know anything happened at all. Thanks to everyone who had any involvement, it's greatly appreciated.
-Clarence
1/29/2016
John E. VERIFIED CUSTOMER
Vehicle Make : Buick
Great job thank you
1/27/2016
Amy D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Would recommend your business to anyone for repairs and u will see me in the future for some painting work
1/15/2016
**** S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Can't thank them enough for going above and beyond the service requested. Very caring and extremely friendly. Craig was great! He was very helpful and went above and beyond to help. The entire staff made me feel like family. Extremely thankful and satisfied and recommend them every time! Thank you so very much!!
1/15/2016
Curtis S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Repair was done very good. Also in a timely manner.
12/24/2015
Mark T. VERIFIED CUSTOMER
Vehicle Make : Honda
Just an excellent job with attention to details and getting the right parts for the job.
Thanks,
Mark
12/24/2015
Nathaniel J. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks for the great work! i can't tell there was ever any damage to the car and it looks as good as new. The service was wonderful and friendly and the updates were an added bonus. Thanks again!! ????
12/4/2015
Samantha . VERIFIED CUSTOMER
Vehicle Make : Kia
You all were so very pleasant to deal with! I especially appreciated how much communication there was from your end, keeping me appraised of my repair at every stage of the game. Having never had an accident before I didn't know what to expect but this whole experience could not have been handled any better. Thank you for your prompt and professional service!
11/26/2015
T Craig. VERIFIED CUSTOMER
Vehicle Make : Subaru
Super job. Excellent service and communication
11/25/2015
Sam R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you for the care and personal attention you gave to me and the Subaru!
11/24/2015
David S. VERIFIED CUSTOMER
Vehicle Make : Kia
Very quick response and work. Car looked facory new. Extremely happy with total car cleaning inside and out.
Thank you.