What a great team. I really felt taken care of from the second I walked through to door, to moment I drove away in my repaired car.
4/24/2015
Andy Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staff very friendly courteous informative.
Never once did I feel awkward or have to ask any questions.
4/17/2015
Elizabeth H. VERIFIED CUSTOMER
Vehicle Make : Subaru
I'm extremely satisfied with the whole experience with Service King, from dropping off the car and picking it up after repairs were done. The personnel there did an exceptional job on the repairs and rate the experience a 10.
4/17/2015
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Our first experience **** year ago with Mike and his team at Kirmac Collision was a 10 out of 10 in terms of customer service, professionalism, and on time delivery of quality workmanship. We were relieved to learn that Service King had retained Kirmac's original service team and business partnerships with Geico Insurance and Enterprise Car Rental, ensuring the seamless process that brought me back to this repair center. Although my vehicle was completed 6 days beyond scheduled delivery, it is a reflection of the service team's determination to always strive for excellence in quality. They identified further damage which was not visible until the muffler was being replaced, so the delay was justifed and I appreciate the integrity they exercised to our benefit. Mike and his team kept us up-to-date at every milestone with unobtrusive texts. I have more to say but its taken me **** hour to type this review as your scrolling feature loses my cursor position and then jumps back to the top of the web page, then it takes forever to finger scroll to the lady word entered. Kindly ask your service feedback programmers to fix this inefficiency.
4/11/2015
Claudya F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Hassle free service and super responsive in answering my questions and concerns. Good job guys!
4/11/2015
Peichen G. VERIFIED CUSTOMER
Vehicle Make : BMW
Shauna Wofford Was the one who help me for the whole process. she is the best and also her manager who work in Bellevue location. It's my second time to fix my BMW over here. They are the best in Seattle area and even BWM was surprised about how they are well done with my car's repair. I would highly recommend King Service in Bellevue location to all my friends!
4/9/2015
Deborah M. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff were very helpful and efficient. Very friendly. I am extremely pleased with my car results! It looks great! It was also great to have the loaner car arranged so seamlessly! Huge Thanks! Deborah
4/4/2015
Maynard P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I very much appreciated the entire experience at Service King. The auto repair results are excellent. I particularly appreciate Shauna's expertise and attention to detail, as well as Taylor's. Thank you!
4/3/2015
Kenta M. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was helpful and prompt.
12/18/2014
Douglas M. VERIFIED CUSTOMER
Vehicle Make : BMW
More cowbell is always an option.
12/16/2014
Robert D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Really liked the SMS text message updates.
12/11/2014
Phil H. VERIFIED CUSTOMER
Vehicle Make : Fiat
The service has been great. The quality of the repairs needs to be addressed but can be fixed. I was told multiple times that if I could tell you worked on my car then you hadn't done your job. I can tell.
12/11/2014
Michael L. VERIFIED CUSTOMER
Vehicle Make : Volvo
Very impressed with the team and process
12/9/2014
Richard R. VERIFIED CUSTOMER
Vehicle Make : GMC
I liked the communication updates via texts.
12/9/2014
Mayooran T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job!
12/9/2014
Alexandra J. VERIFIED CUSTOMER
Vehicle Make : Volvo
It took longer than I had expected and although they indicated they would give me updates every Tuesday and Thursday I only received one call. The car looks great! Thanks
12/5/2014
John H. VERIFIED CUSTOMER
Vehicle Make : Kia
Your staff was friendly and helpful and the car looks great! And it was done when you said it would be!
11/27/2014
Teri O. VERIFIED CUSTOMER
Vehicle Make : Ford
I would like to say that my experience with Kirmac and GEICO was nothing like the previous reviewers. They were terrific when my car was vandalized and needed a new bumper. They both were honest with me about the possibility of a week to get the bumper for my car as my model was only made for a limited time and there are sometimes issues with receiving parts for it in a timely manner. After leaving the car with the understanding it could be a week, they notified me that afternoon they were able to order the parts and it would be finished in 2 days, not a week as originally feared. They sent me constant updates with information on the progress of my repair and, I was pleasantly surprised when my repairs were completed a full day early. I highly recommend them to anyone who wants repairs to their vehicle done in a prompt and competent way. They even vacuumed the car out for me, and I have a toddler so there was a lot of crumbs in the back seat. Thank you so much Matt and Mike, I really appreciate you getting me back on the road so fast.
10/17/2014
Michelle R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone was very helpful me nice. I was impressed with the quick service and it was nice getting updates as my car was being fixed.