You fixed my car in six days and it looks great. Thanks
12/9/2015
Jonathan B. VERIFIED CUSTOMER
Vehicle Make : Honda
I greatly appreciate the service that i receive by Rob. Rob in very friendly and explain everything from beginning to end time in time out. I always like the service I receive from Russel Collision Center.
12/8/2015
Muhammed R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Russel gave us quote for OEM parts but installed aftermarket parts which decreased my car resale value. Color of parts not mached. And even not fixed professional way.
I am so disappointed with your whole service. Hood lock is not working properly.
Please let me know what is the difference between russel and other collision center.
12/8/2015
Muhammed M. VERIFIED CUSTOMER
Vehicle Make : Honda
Had to return 3 times. Damage was not properly repaired first two times. The one older lady with white hair that sits towards the back left was very rude and absolutely had no customer service.
12/6/2015
Dorothea W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I didnt like getting in my car finding glass still everywhere still in seat, floor, cupholder,glove department i also was not pleased with me having to call the collision shop to asked them how long they were going to keep my car after having it n there possession over 24 hours n black spots on the back bumperon the back passengerside i asked about the guy to his finger n tried to rub off
12/4/2015
Dan H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Ahmed's communication was flawless. He was professional and personable. 10. GREAT JOB.
11/28/2015
Precise J. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car looks great they did a wonderful job
11/28/2015
Sheree H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I'm happy to say that I'm very pleased with the repairs on my vehicle.On the other hand I'm very dissatisfied with your customer service I received on Friday November 20th, when I called to acquired about the theft that took place from my vehicle. My parking vouchers were stolen from my vehicle, with a total value of 580.00 also my favorite shopping bag.WhenI talked to the service receptionist she was not helpful at all she talked to me as if I were an idiot,I'm so hurt and distraught about this.She did not assure me of any resolution.Mean while l have to pay out of pocket to park my car in the garage.I don't understand why you all would allow thievery at your place of business from your employees.As of this day I have not heard any resolution from Russel Toyota Collision Center.I will not use your services anymore.
11/28/2015
Ricky C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great friendly people to help you out. Above and beyond what I expected !
11/27/2015
Joseph M. VERIFIED CUSTOMER
Vehicle Make : Oldsmobile
the outside mirror on the drivers side was a manually remote mirror and is no longer operably by remote because the remote mechanism was damaged after you took the car for repairs.
the drivers side seat is damaged on the bottom. there was no damage before you took possession of the car.
the front licsence plate was not mounted on the front bumper. a technician installed the licsence plate at 3137 auto blvd on nov. 18,2015 after the car was returned.
please contact DANA AXTEL AT MILE ONE ****-****-xxxx
he has been servicing this car since i bought it on presidents day 1996. i called him yesterday and he agrees with me about all the above statements: outside remote mirror was fine before repairs and front seat was not damaged before repairs.
11/19/2015
Hazel H. VERIFIED CUSTOMER
Vehicle Make : Honda
Really liked how clean the car came back, like brsnd new again
11/17/2015
Ayesha M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Always will choose this location for repairs
11/14/2015
Lawrence F. VERIFIED CUSTOMER
Vehicle Make : Subaru
I had to return for a follow-up repair. That was done quickly, so I was ultimately satisfied.
11/11/2015
Joyce W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I liked how you kept informed with progress of the car. And liked how at towards the roadend of the job when my insurance would no longer pay for the rental, that the Russell Toyota stepped in and paid the continuing weeks of the rental.
11/5/2015
Shaista R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Took long time
11/5/2015
Eleanor W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Yes i was, but they left my interior a little dirty.
10/30/2015
Valerie M. VERIFIED CUSTOMER
Vehicle Make : BMW
Although this was a very difficult situation, the staff at Russel did a very good job with keeping me informed. They even went the extra mile by taking my car to Russell BMW to get my tire fixed.
10/30/2015
Edward H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I received this text not knowing whether my car was ready or not . Actually I still don't know if it's ready I had not gotten a call back from anyone as to what the status is of my car.
10/30/2015
Martin W. VERIFIED CUSTOMER
Vehicle Make : Honda
the entire process was terrific!!
10/28/2015
Patrice C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Well Bruce is the nicest person! He immediately welcomed me with a smile and gave me a run through of what was to be expected. My car even came back vacuumed (which, embarrassingly, it desperately needed) along with other noticeable cleaning. I also loved the texts that kept me informed. Although the circumstances that brought me there were unfortunate, I think I'll be return for other car needs.:)