I wish that when you all go through the car wash have your people dry it off before returning it to the customer
6/9/2016
Frank L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everyone was pleasant and helpful.
6/4/2016
Daniel S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great service and attention to detail from everyone I came in contact with. Keep doing what you do. You're good at it!
5/12/2016
Hubert Y. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good job
5/3/2016
Patricia S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I'm very pleased with the results of my vehicle, however, I do feel that I should have been notified by someone regarding the status. No one notified me of the findings or what repairs would be done. I didn't find out until I picked my vehicle up.
4/18/2016
Danielle T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I was very pleased with the results, great customer service and prompt up to date information on my car repairs. P.s. thanks for cleaning my car so good!! ????
3/15/2016
Tabitha K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent done in a timely manner. Thanks!
2/24/2016
William M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Customer service non existent. Four day repair took 21 days. 500 rental car bill. Getting ready to buy a new Mercedes and would not even consider this dealership.
2/22/2016
Jose C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Ashley was absolutely great
Very nice and professional
8/27/2015
India M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thanks
7/9/2015
Walter C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Job done very well. I really enjoyed getting the updates
6/23/2015
Shawn P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
spent 80000.00 dollars on a repair that took 6months to complete . finally picked up my car today and a theres still multiple problems with my car . now i know its a sls amg gt sports car and been told how special this car is I believe it should have been treated special but if you dont have the personnel to fix the cars you sell then-they shouldnt be sold by this dealership!! very unhappy
6/19/2015
Ritu B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Work done in time. Great customer service with excellent communication
6/18/2015
Susan B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
All I can say is Mercedes is the best vehicle I have ever owned and would never consider a different vehicle, and as far as the service it is impeccable and the people are totally on top of their game. I love my car and all the people who work for Mercedes
6/17/2015
Wilfred G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The date you all gave for completion was June 10th, and the car was not ready until June 12, the day I pick my car up, this is causing some conflict with Enterprise Car Rental. Enterprise say I might have to pay the two days extra. Wilfred G
6/14/2015
April P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Had to take my car back after leaving because the car wasn't reprogrammed. My car also wasn't ready the day I was told that it would be. Both situations were very inconvenient
6/9/2015
Miriam M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The best place ever thank
5/7/2015
Voncile L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Lu **** is an excellent service advisor with excellent communication and organizational skills. She handled all of the insurance business which alleviated any stress I thought I might experience. The Collision Center can teach the MB service center on Veterans a lot about customer service satisfaction and professionalism. The repairs are flawless and the detailing beautiful.
5/6/2015
Lynn A. VERIFIED CUSTOMER
Vehicle Make : Vehicle
There was confusion about my balance when. I checked out. The person who checked me out told me that the insurance company was issuing a supplement check directly to Mercedes, which I told her I didn't think was the case, but she seemed adamant. But then later my service person called to tell me that i did in fact need to pay the whole balance, which is what i had thought. It would have been best if the paperwork had been in order when I came to checkout. But other than that issue, everything was fantastic!
4/29/2015
J.robert A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Always superb service at this dealership, both in the body shop as well as in the regular service.