Very helpful and great service, it could of not gone any better. The work was of the highest quality. I would recommend Jones Ford to everybody. Thxx for doing ny repair.
3/11/2024
Jeanne C. VERIFIED CUSTOMER
Vehicle Make : Ford
Jones Ford always does a great job!
2/22/2024
Andy B. VERIFIED CUSTOMER
Vehicle Make : Ford
The scope of work identified was correct, repair price quoted fair, work completed when promised, and repair done with quality craftsmanship. Most importantly the staff was enthusiastic, friendly and helpful. I will continue to use Jones Ford regardless of the size of the repair.
2/10/2024
Ronald R. VERIFIED CUSTOMER
Vehicle Make : Ford
Cody served us promptly and has top notch customer service.
2/9/2024
Edward L. VERIFIED CUSTOMER
Vehicle Make : Ford
Have been going to Jones for 12 years( since we moved down here from Long Island New York)
Bought one of our cars from here also. Always great and caring service.
2/9/2024
Deborah B. VERIFIED CUSTOMER
Vehicle Make : Ford
Mike Bains and his team did a great job. They were very professional. I had one unpleasant encounter with an employee named Vince who was hostile and aggressive. I asked my brother to come with me to pick up the vehicle because I was frightened I might run into him again. He needs training and direction for client communications if he is working with your female clients.
1/12/2024
Gwin P. VERIFIED CUSTOMER
Vehicle Make : Ford
I looked just like new. Whenever I called to check, everyone was very helpful and polite.
12/30/2023
Daryl Y. VERIFIED CUSTOMER
Vehicle Make : Ford
I've been buying cars for Fifty years I have been in the car business for over twenty years. I have never experienced better service or quality repairs anywhere. The collision center recptiontnist was awesome beginning with my initial call. Vince was amazing and keep me posted throughout the work was completed in a timely manner and to perfection. I would recommend highly recommend your collision center to anyone.The whole team deserves Fords and the industries highest rewards and are a model of what professionalism and customer service is about. Definitely a five star department providing five star service
11/5/2023
Lashonda W. VERIFIED CUSTOMER
Vehicle Make : GMC
My husband referred me to Jones Ford based on his past experience so when a colleague hit my car in the parking lot at work that's where I told the insurance company I wanted to go for repairs. I spoke with Vince who reviewed my estimate and listened to what my concerns were during this process. I dropped my car off at the scheduled time and was very impressed to hear that my parts were already in and waiting on me! Vince was very informative as he called to provide intake inspection details when the vehicle was dropped off along with progress updates. Vince made me feel like my vehicle was the only car in the collision shop which I know was not the case. I would definitely recommend on the customer service alone but the quality of work was amazing as well. I picked up my car anticipating that all my safety alerts would not be re calibrated correctly but the technician worked on my car did an AWESOME job. The only thing that I did not like was the smudges on the console area in side the vehicle but the good definitely out weighed that concern. Nice job Vince and the crew at Jones Ford Collision.
8/17/2023
Clyde P. VERIFIED CUSTOMER
Vehicle Make : Ford
It was the biggest joke ever.Thought Jones ford was the best but no more.Bought my last truck there guess will go Ravenel
4/5/2023
Jeannine C. VERIFIED CUSTOMER
Vehicle Make : Ford
Vince Mike Baines were awesome!
You need to fire Turner Walter at Enterprise
Though, he is a liar and a cheat
And drags down Jones Ford with him.
3/4/2023
Steven B. VERIFIED CUSTOMER
Vehicle Make : Ford
I never got and email txt or phone call keeping me updated except when it was time to come pick it up.I constantly kept riding in the parking lot and passing by on inerstate to see my car untouched for weeks after I turn it in they had my car for months longer than what it should’ve been I lose so much money with work and the dumb **** rental bc I had to payed out my pocket.On that note I had to keep calling and come up there to try to get a time frame on when will car be ready so I know how more weeks I need to kept paying on the rental it was taken so long I just took the rental back and delt with on having to deal with my wife car between me and her back and forth which that hard to do with our work hrs.My point the communication is awful and service is Awful!!!!!! And it’s more way lot more that I don’t have time to type it all they take they slow time with everything and I really think they didn’t care about my time and that it’s just a job to them and it’ll get done when it get done mind set.I WILL NEVER COME BACK TO JONES FORD FOR AND BODY WORK
9/2/2022
James H. VERIFIED CUSTOMER
Vehicle Make : Ford
Mike at the body shop was great!!!
8/24/2022
Yu G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repairs are timely. People are very nice.
8/12/2022
Kevin B. VERIFIED CUSTOMER
Vehicle Make : Ford
I will never use Jones Ford again I will never recommend them to anyone worst service ever.
6/16/2022
Edgar J. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Took longer than I was told but the repairs were done perfect.
12/8/2021
Edward S. VERIFIED CUSTOMER
Vehicle Make : Ford
Wasn't ready on the day promised. Was never rembersed for damage to c b antenna.
10/14/2021
Andrew L. VERIFIED CUSTOMER
Vehicle Make : Ford
It wasn’t fixed. It’s still there
9/16/2021
Corithian M. VERIFIED CUSTOMER
Vehicle Make : Ford
Had My F150 Repaired from a Accident they left trash in my truck Scratches on passenger side door that wasn't there previously bed cover wasn't installed correctly and the paint color not matched correctly window tint scuff up Not Happy At all.
6/26/2021
Tammie P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated Ryan Abate and his staff for taking care and repairing my car and for being considerate towards me. Thanks! ????