I was given keys to my car after repair and my door would not open! My car was taken back into the shop for 3 hours! I waited and after that time the manager on duty would not take responsibility for giving my car back broken when I've had no problems with my door ever. My car is being worked on again now and I was told I would be taking responsibility for the charges brought upon my car on this managers watch...I for one know the doors were open and closed frequently because they cleaned the interior of my car as well.
1/23/2015
James B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
As always, the best in Rochester, my....
1/19/2015
Timothy C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job - it's tough to need collision repair but the people at Patrick made the process as quick and easy as possible and do beautiful work!
1/16/2015
Johnathon N. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The guys and gals in the collision shop ROCKED! Won't go anywhere else in the future. Thank you!
1/15/2015
Paul S. VERIFIED CUSTOMER
Vehicle Make : Dodge
The work was exceptional, and customer service was also second to none.
12/21/2014
Timothy V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My repairs were made in a timely manner
12/20/2014
John C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I can't say enough my truck looks fantastic, like brand new. Thanks
12/19/2014
Meghan H. VERIFIED CUSTOMER
Vehicle Make : Honda
As I told Mark, knowing you all will be there when my car needs work makes a tough situation not all that bad after all.
12/14/2014
**** S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car looks just like new, and your updates during the process were very comforting! Thanks!
12/11/2014
Kim V. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent service!
12/6/2014
Rebecca S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Your team was very helpful and professional! Great customer service!
12/6/2014
Josh G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service. Highly professional. Kept me updated and got job done **** week sooner than estimate. Cleaned my car before have it back. Nice touch. Will go back for my oil changes now.
12/6/2014
Cwo Arthur. VERIFIED CUSTOMER
Vehicle Make : Pontiac
It was a professional, courteous experience. I was constantly updated on work progress which was done to tue highest standards.
12/5/2014
Richard K. VERIFIED CUSTOMER
Vehicle Make : Jaguar
I appreciated the daily discussions and updates with Mark and staff.
12/2/2014
Josue V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome job, quick, efficient, friendly and profession staff. Thank you.
11/27/2014
James B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
This was my third time having my impala repaired at your shop and it always looks brand new when completed. Service is always outstanding andpeople sre friendly. I recommend Patrick/Buick to all my friends.
11/24/2014
Nora S. VERIFIED CUSTOMER
Vehicle Make : Ford
Friendly professional kept me up to date with the repairs
11/21/2014
Cwo Albert. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the first contact to the very last, I experienced nothing but the most professional conduct.