I really appreciated getting txt messages everyday on the process of my vehicle.
Instead of wondering when my SUV would be done, I was notified daily and I liked that a lot. Also, my vehicle was very clean when I picked it up, I was very happy!! It was cleaner than I can get it.
Thank you very much!!
10/17/2017
Patrick T. VERIFIED CUSTOMER
Vehicle Make : Honda
The bumper on my odysssey looks good as new! I was even pleasantly surprised to see my van nice and washed (it was in desperate need of a car wash!)
10/12/2017
Jason M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job, good as new! thanks
10/9/2017
Roberto R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Nice job, the truck looks like new.
10/3/2017
Connie E. VERIFIED CUSTOMER
Vehicle Make : Honda
My car looks great. Thanks
9/29/2017
Stephanie L. VERIFIED CUSTOMER
Vehicle Make : Honda
we appreciated the updates, communication and honesty from your team! We are new to **** Honda but will be returning.
9/28/2017
Frank M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was out of country till now. A friend picked up the vehicle for me. The outside repairs appear satisfactory. I am still evaluating the other repairs, especially in light of the fact that the back seat - middle - is dirty with grease and a couple of globs of grease, and a box of left over junk is in the rear. This foes not bode well in my opinion on the quality of work performed so I will evaluate the work on the task list. Incidentally, the receptionist said a $100 was owed yet (it was not) and my friend had to go and find the car in the back.
I certainly intend to let USAA know about my experience so far
Major Frank McBrearty
9/19/2017
Terry W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was very pleased with the work done to my Hyundai;
it very timely.When I picked the car up ,I was very surprised to find it all cleaned up and looking new
again.Everyone I met with and talked with were very
professional. Thank you all!
9/2/2017
John W. VERIFIED CUSTOMER
Vehicle Make : Toyota
My wife was pleased. Happy wife, happy life.
8/25/2017
Sara K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs took longer than I wanted but the end result looks great and I hope the quality is such that I can get many more miles out of it as it's been one of the most trouble free vehicles I have owned.
8/15/2017
Erin K. VERIFIED CUSTOMER
Vehicle Make : Honda
Steve and Rob have been the best guys to work with.
8/4/2017
Taunji L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Browns Collision has always provided great results at a good price and within the time they stated.
8/1/2017
Donald O. VERIFIED CUSTOMER
Vehicle Make : Honda
Great communication by you as to schedule and status, and excellent work performed. Thank you
6/29/2017
Brenna H. VERIFIED CUSTOMER
Vehicle Make : Honda
My car looks brand new again and I love it.
6/27/2017
Danilo S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everything was good from start to finish. Rob was very thorough and clear when he did the estimate. He even dropped me off back to my place since the shuttle has stopped running when I dropped off the car for repair. An email was sent to update me of the work progress. Repairs were done according to promised date. All in all I'm very satisfied with the whole repair process.
5/31/2017
Francine N. VERIFIED CUSTOMER
Vehicle Make : Honda
This was my first time at ****'s. Probably one of the best experiences I have had at a service/body shop department. Staff was courteous and quick, and did a great job.
5/24/2017
Erin K. VERIFIED CUSTOMER
Vehicle Make : Honda
I felt very informed at the time I dropped off my vehicle and all the communication I received in between. Steve Robinette was key to that!
5/20/2017
Monique V. VERIFIED CUSTOMER
Vehicle Make : Kia
Steven did an excellent job on my car Brandon. Also,Steven did an excellent job in keeping me informed what was going on with my car
5/12/2017
William L. VERIFIED CUSTOMER
Vehicle Make : Honda
Steve did a great job of keeping my daughter and I informed. He took care of some concerns that I had with so defects at delivery. So from that point I can say that we are completely satisfied.
I have to believe that ****'s did an excellent job.
4/12/2017
Lynnette S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The body shop managers and team were phenomenal. And the team did excellent work. My Cadillac SUV looked brand new! I would highly recommend them!