Andrew was fantastic. Friendly, professional, accommodating, flexible! It was a treat to receive such great service!
1/19/2017
Gretchen L. VERIFIED CUSTOMER
Vehicle Make : BMW
Communicative, willing to hold onto my car longer than it took to do the repairs (while I was traveling), helpful and friendly!
1/19/2017
Susanne C. VERIFIED CUSTOMER
Vehicle Make : Lexus
It took a long time, which was the only negative (especially over the holidays), but I really appreciate the updates and the professional staff!
1/19/2017
Lisa S. VERIFIED CUSTOMER
Vehicle Make : BMW
The repair was done on time and on budget. I'm very happy with the results. Also, everyone I dealt with was very friendly.
1/18/2017
Lavondia H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My Collison Repair Advisor, Mark Rogers Is Simply The Best. Great Customer Setvice and Excellent Personable Skills
1/17/2017
Sonja R. VERIFIED CUSTOMER
Vehicle Make : BMW
The service was impeccable! From the time I picked my rental up and dropped off my vehicle, to the time I picked it up. Customer service is huge for me, and the customer service received was top notch! My car was cleaned and smelled new when I picked it up. Thank you!!!
1/10/2017
Skyler V. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Mark Rogers had to deal with a extremely complicated claim and was amazing. I really valued his working overtime on getting the claim settled so that I could get my car back
1/9/2017
Catherine B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Job well done. Not only was the repairs completed to my satisfaction, my entire car looked like a new car.
Thanks Rick.
1/6/2017
Grace V. VERIFIED CUSTOMER
Vehicle Make : BMW
Karen was fantastic! Very prompt in calling me back and was extremely polite and professional. My experience with enterprise on site with Kayla was also fantastic. I didn't like the cars offered and she quickly upgraded me with no charge. Great job! ????
1/5/2017
Ronnie B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Mark Rogers did a great job keeping me informed relative to the progress of the repair.
1/5/2017
Kimberlyn T. VERIFIED CUSTOMER
Vehicle Make : BMW
The service was Outstanding!!
1/4/2017
Janet D. VERIFIED CUSTOMER
Vehicle Make : BMW
I have only had my car back a few hours but so far everything looks good.
12/29/2016
Nguyen D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent repair and service!
Mark was very helpful and courteous.
Other than having to top up with some radiator coolant soon after delivery of vehicle and operation, which was possibly due to replacement unit's natural operation, the repaired vehicle looks and drove flawlessly.
I'd have no problem using your facility again myself or highly recommend it to friends and family as needed.
12/28/2016
Liston R. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent customer service
12/27/2016
Kaye W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Rick did a good job of keeping me informed.
12/27/2016
Calvin W. VERIFIED CUSTOMER
Vehicle Make : Lexus
crystal did an outstanding job with her notifications to me regarding the repair of my vehicle.The repair documents were presented so that I could quickly know what work had been done.
After having work done at another firm, Hendrick exceeded my expectation with their professionalism and the quality of their work.
12/24/2016
Molly M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My car looks like new...appreciate updates during the process
12/24/2016
Ted W. VERIFIED CUSTOMER
Vehicle Make : BMW
Absolutely Not. Picked up the vehicle and within **** mile the malfunction light came on and it went into safe mode. Called Service advisor & he said it bring it back. Was scared to drive so they picked it back up. Mechanic drove and cleared codes and said all was good. Picked up again today & another light came on. This time a brake light malfunction. I feel like they should have driven the car & made sure there were no issues before I picked it up.
12/24/2016
Mitchell W. VERIFIED CUSTOMER
Vehicle Make : BMW
Lots of detail issues such as my vehicle was not wash on the right door where was painted the molding was not completely put in its proper place. Steering wheel has white powder on it was not clean no one use floor mats to cover my maps. Top of trimming where the car was painted has scratch marks on it front bumper needs to be repainted where the toe package was scratched up. All the way around service was not satisfactory.