I felt like everyone I worked with really cared and wanted to help. I’m really happy with the people that helped me. They were extremely nice and extremely helpful.
12/6/2018
George L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Customer service was exceptional. We were informed of the actual repairs needed to bring our car back to it’s original state prior to the accident. A progress report was sent almost daily, well received and appreciated. Everyone from the receptionist to the technicians were courteous, professional, and helpful. I would highly recommend Classic Collision. Thank you for a job well done.
12/2/2018
Corey G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Process was smooth and everyone was nice. No complaints.
12/1/2018
Peggy D. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
My son picked up my vehicle on Saturday for me because I was working. When I got home and inspected the vehicle I discovered the back floorboard was soaking wet. I personally took everything out of my car and vacuumed the car before I dropped it off to be repaired. The car was completely dry. I also showed my representative that my back headrest were up from The collision and needed to be reset.I explained that the top would not go down until headrests were reset. Rep at classic collision acted as if we didn't discuss this. After agreeing to repair the car at more than double the estimate I'm told that they don't repair convertible tops. I asked why they agreed to repair my car if they couldn't complete ALL the repairs. Guy proceeded to tell me how insurance works!!I'm completely dissatisfied at the moment. I have a car back that was estimated to be $1700. The bill was for more than double that. I have a soaking wet floorboard and a convertible top that doesn't work right.
NO, I AM NOT SATISFIED!
11/21/2018
Brea E. VERIFIED CUSTOMER
Vehicle Make : Ford
The staff did a great job taking care of me! Shea was phenomenal and made sure my car was in mint condition before releasing it to me!
11/20/2018
Darlene G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Service was really great. I appreciate the regular status update communications.
11/20/2018
Mark B. VERIFIED CUSTOMER
Vehicle Make : Subaru
The repair of my vehicle took a week longer than it should have because of miscommunication between the Sedgewick Insurance and Classic Collision.
11/19/2018
Steven B. VERIFIED CUSTOMER
Vehicle Make : GMC
Very professional staff and was helpful every step of the process.
11/16/2018
**** B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Made the process easy with excellent communication and everyone had an answer for my questions when asked. A+
11/10/2018
**** S. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Very friendly. I liked the text communication system but was not able to reach my repair rep at the beginning of the process. We finished well though.
11/9/2018
Herbert C. VERIFIED CUSTOMER
Vehicle Make : Ford
I have not received my as of yet. I will be calling y’all first thing Friday morning.
11/9/2018
Stephen Y. VERIFIED CUSTOMER
Vehicle Make : Honda
The Classic Collison Team did an exceptional job. I just picked up my car today and I don't expect any problems, but if I do have a problem I know I will be taken care of. Ron has done an excellent job. I would highly recommend Classic Collision and USAA to all.
11/7/2018
Susan W. VERIFIED CUSTOMER
Vehicle Make : Honda
Treated great service is top notch. Would highly recommend very friendly staff. My repair was the highest of quality car looks great.
11/7/2018
Thanh P. VERIFIED CUSTOMER
Vehicle Make : Subaru
I am happy with the job well done
11/6/2018
Tiffany/ Derrick. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks for the quick and excellent work
11/2/2018
Phillip S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Car looks great. Great job.
11/2/2018
Michele G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staff was courteous and professional
11/2/2018
John S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very good customer service - kept me fully informed with updates - friendly, caring and warm manner from all employees.
11/1/2018
Myranda R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very pleased with how the care of my vehicle was handled. Everyone was very professional and made sure it was all handled, from the dents and scratches being taken care of to the car being nice and clean when I picked it up. I had a great experience! Thank you!