I was very satisfied with the results after repair, the time frame it took the staff to fix my car, but most of all the costumer service. I'm a firm believer that the way someone treats you can definitely make or break the experience regardless of the service you're being offered. Brett Reed was outstanding he assured that I was aware and informed about every detail of my vehicle repairs during the time my car was in the shop. I definitely will keep spring auto mall in mind for any future repairs that my vehicle might need. Everyone tuay greeted me was amazing a very warm and home like feeling when you walk in.
3/7/2015
Kevin M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Repair was finished on time and the workmanship was exceptional.
3/3/2015
George C. VERIFIED CUSTOMER
Vehicle Make : Ford
Joshua was an awesome representative. I will recommend your shop to my friends.
3/3/2015
Stephanie W. VERIFIED CUSTOMER
Vehicle Make : Honda
Awesome service and Friendly staff. Very efficient and seamless process.
3/3/2015
Yanisha B. VERIFIED CUSTOMER
Vehicle Make : Mazda
I found the reception area to be clean and neat. The folks at the front desk were nice and definitely made me feel that my business was welcome. You don't get that at shops nowadays so well done!
3/2/2015
Nhan P. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am very satisfied with the repair. Not to mention the customer service folks are friendly and helpful. I highly recommend Spring Mall Auto Body to everyone.
3/1/2015
Brian D. VERIFIED CUSTOMER
Vehicle Make : Honda
Brett Reed was very professional and polite and informative as well as helpful. My van was finished earlier than promised and the work was flawless.
2/27/2015
Richard M. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you!
2/27/2015
Byron B. VERIFIED CUSTOMER
Vehicle Make : Honda
Appreciated Lisa finding a good used passenger mirror that we needed to replace - saved us several hundred dollars!
2/22/2015
Leon W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Phil and the ladies at the front desk were very cordial and took good care of me.
2/22/2015
Cynthia D. VERIFIED CUSTOMER
Vehicle Make : Acura
Amazing service from the friendly receptionist to the correct finished result of the repair. Can't say any negative words with entire crews. Will recommend Spring Mall Body Shop to relatives and friends.
2/17/2015
Dawit T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent. I love it he day to day reminders and updates.
2/17/2015
Linda C. VERIFIED CUSTOMER
Vehicle Make : Honda
Car looks fantastic outside and I was amazed how nicely you cleaned it inside.
Getting the work completed right on schedule was a big help to me. Thank you all so much.
This was an outstanding job you did on my car and the customer service, including the texted updates, I would rate the best I have experienced.
I will definitely continue to recommend your shop to my family and friends.
2/16/2015
Navin J. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was satisfied, but you need to have a better way of getting people to the nearest Metro station and picking them up from there instead of the ad hoc manner you do it now.
2/16/2015
Gary K. VERIFIED CUSTOMER
Vehicle Make : Subaru
An accident is hard to take in, so many things to cosder and decisions have to be made quickly, many times in a fog. From the time I spoke to the receptionist, I felt I was in good hands. I knew that the repairs were in the best hands and this was one aspect of this mess I didn't have to worry abou.t. Lisa and the team stayed in touch and the rest just stayed smooth and easy. No headaches about what or when, no false claims about dates, just smooth and easy. Everyone has been SUPER and the quality is the best. Thanks for making this as worry free as it could be. A special hug and thanks to Lisa, who was great to me and all the family.
2/15/2015
Kathleen M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Loved the updates and the work that was done.
2/15/2015
Fabialbert R. VERIFIED CUSTOMER
Vehicle Make : BMW
Took a long time and was barely updated. Good service. Just not great.
2/14/2015
Arturo C. VERIFIED CUSTOMER
Vehicle Make : BMW
I was given my car but no one took me out to the car to review the repairs or explain what was done. Very poor customer service. The bumper still had green marker from when the specialist first noted the damage. I should have gone to bmw for repairs. At least they treat you like they care.
2/13/2015
Alan A. VERIFIED CUSTOMER
Vehicle Make : Dodge
The staff was very professional and respectful. They truly demonstrated that they care about customer satisfaction and quality of work!
2/9/2015
Camille K. VERIFIED CUSTOMER
Vehicle Make : Volvo
Due to back order on parts for my Volvo, the delivery date on my
vehicle was delayed. Thanks to the effort of SMall's Lisa Holley, who kept me updated, informed, and SMall covering the additional car rental cost, I remain a very satisfied customer.