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Real Reviews from VERIFIED CUSTOMERS
Michael H. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Thanks
4/11/2024
Alexander W. VERIFIED CUSTOMER
Vehicle Make : Toyota
A quick turn around, very professional and friendly staff, and my car looked brand new after
3/12/2024
Norman H. VERIFIED CUSTOMER
Vehicle Make : Buick
Raul gave great service
2/8/2024
Grant V. VERIFIED CUSTOMER
Vehicle Make : Ram
Great customer service. They provided me a rental car at the spot (very convenient). They fixed my truck and I picked it up in no time. Not to mention they keep my truck clean. Thank you Auto collision Center Hayward!
1/31/2024
Adam L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work and great service, thank you!
12/31/2023
James H. VERIFIED CUSTOMER
Vehicle Make : BMW
excellent communication and customer service
12/30/2023
Jolinna N. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Thanks Raul! You helped me get my Tesla back ASAP and was so easy to work with. I am so thankful!! It looks brand new!
11/10/2023
John W. VERIFIED CUSTOMER
Vehicle Make : Honda
I've used this facility before. Seems different now - seems the jobs are being rushed. Take time and do the job well the first time.
10/21/2023
Edmund L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I had to replace the battery since it was dead. Check engine light and traction light are on. The engine was detailed but at the same time vacuum hoses were disconnected and air intake hose broken car runs like **** nothing like it was! I’m not happy at all and don’t want to do business with you ever. Im **** out of luck worst experience ever
9/30/2023
Jessica C. VERIFIED CUSTOMER
Vehicle Make : Honda
The folks at Auto Collison Center were wonderful! I appreciated the updates and the care they had at making sure I understood what was happening with my car, as well as answering all my questions. Thank you all so much.
8/15/2023
Abdus S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I already provided my comments in the previous survey. The tire pressure monitoring system has malfunctioned after the repairs.
7/24/2023
Harry S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
My daughters car look worst then she initially bought it!
7/2/2023
Rodolfo C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great workmanship and amazing customer service
2/14/2023
Woon Wai. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair was clearly explained. It was done faster than the expected day.
2/13/2023
Cynthia S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was promised calls back with progress on my repair I did not get one single call. I was promised my car would be complete bay a certain date. It was not. My cate was getting “detailed” for 3 days when I got my car back it had wax residue marks all over my car and was told “just take it to the car wash!”
1/28/2023
Aniimi C. VERIFIED CUSTOMER
Vehicle Make : Honda
The service was great.
12/28/2022
Carmencita R. VERIFIED CUSTOMER
Vehicle Make : Ford
The receptionist was rude, they charged me for a repair that, they initially damaged, and didn’t fix it the first time. They made me feel like it was my fault. If I had to do it all over I would have never gone there! The only reason I went there was because my insurance company told me to go there. Never again
12/1/2022
Nneka O. VERIFIED CUSTOMER
Vehicle Make : Honda
Took a month to fix problem. Multiple issues with pick up that resulted in loss of work. Did not fix the scraping sound/issue with tire originally which added an additional delay. Let the battery to the car die multiple times and now it needs to be replaced. This was brought to the attention of the manager with no accountability also included in my first review requested from acc.
11/22/2022
Alvin S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
You guys lost the key to my car and gave me someone elses key which I didn't discover until I got home. When I came back and returned the wrong key, ACC could not find my key. I'm currently using my spare key and your representative is promsing to pay for a replacement key but this is obviously requires me to go to the vendor, get a key made and return to ACC for a refund.
9/19/2022
Joseph M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very professional and honest staff. I will be returning with all my body work needs and will highly recommend you to anyone I know that needs work done as well. Thank you
8/15/2022