Insurance claim. Quick and easy at drop off. Rental car was waiting. Work was completed sooner than expected. Just as quick and easy at pick up. I've used Bel Kirk for years and was nervous about a new shop. I was very impressed with the professionalism, speed, and quality at Lakeside. I loved the real time text alerts with status. You will be one of my first calls in the future. Thank you!
4/18/2017
Judith H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very courteous, even when helping me get out of my parking spot.
4/14/2017
Bill E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional and worked closely with my insurance company and car rental. Work was of very high quality. Friendly and efficient staff.
4/11/2017
David H. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have already spoken to someone about bringing my vehicle back later this week for the repairs to be evaluated and continued.
4/11/2017
Anand M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Excellent service. Seats kept me updated via text messages. Did a great job cleaning up the car.
4/5/2017
Daniel G. VERIFIED CUSTOMER
Vehicle Make : Lexus
9.6/10
3/31/2017
Katy A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent customer service. I'm very pleased. Thank you!
3/24/2017
Andrea C. VERIFIED CUSTOMER
Vehicle Make : GMC
Everyone was so kind! I was thrilled how quickly I was able to get in and how you all just took charge and got me taken care of asap. I have worked with you guys in the past and I would highly recommend your location to all my family and friends. Thank you for being so accommodating!
3/14/2017
Susan M. VERIFIED CUSTOMER
Vehicle Make : Subaru
We were thankful for the accurate estimate. When I arrived the new plastic wheel well cover was lose but you stepped right in to fix it. Thank you
2/22/2017
Rob S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Jameson was very friendly and helpful, but there were way too many problems with the work on the relatively small job that was done on my car. The technicians paid no attention to detail, requiring me to fix some of the problems they caused myself. There were still problems with the work even after a second visit to make adjustments.
2/20/2017
Adam S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great experience, will definitely use you guys again and recommend your business.
2/15/2017
William R. VERIFIED CUSTOMER
Vehicle Make : Ford
I was very happy that lakeside worked with me to understand what I wanted to accomplish with these repairs and did not attempt to take advantage of the situation in any way.
2/14/2017
Elizabeth V. VERIFIED CUSTOMER
Vehicle Make : Toyota
4.0 star rating
Competitive estimates, prompt service, quick turn-around, free drop-offs/pickups and complimentary detailing, which I really appreciated. Vehicle is as good as new. They guarantee their work as well. This is the second time we have used their services and will highly recommend it to co-workers and friends - as posted on Yelp. Thanks!
2/10/2017
Eric D. VERIFIED CUSTOMER
Vehicle Make : Ford
Great feedback prompt and swift work.
2/9/2017
Lora T. VERIFIED CUSTOMER
Vehicle Make : BMW
Easy, polite, no issues, curious, fast, honest - very very good experience ok be sure to yelp it! Thank you
1/31/2017
Susan B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job!
1/25/2017
John K. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Always great, reliable work. Thank you for your excellent service!
Deborah Keough
1/22/2017
Susan G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your electronic messaging related to when our car
would be ready was consistently incorrect. I believe
that you preset your system with the initially estimated time and then
do not go into the system to chang it. As your customer, this resulted in
confusion, inconvenience, irritation and the inability
to plan accordingly. You also sent the text out on behalf of Geico
which made it impossible to know who was really sending the message.
At some point you sent a telephone message saying that the car was ready days earlier and asked why we hadn't picked it up yet - while simultaneously sending a text that it would be ready on Jan 11th as planned. After we picked it up we received a text that the car was almost ready. This is poor customer service. Sue and Alan (Toyota Avalon)