Every single person was warm, welcoming, calming, knowledgeable and professional. They did exactly what they said they would do. They even drove me home after dropping my car off. Matt, General Manager and TJ. Were my heroes!! We were moving my best friends dad into an assisted living home and making the move on Saturday. They sold his car that day as well. I backed right into his passanger door on his already beautiful car. I was sooo upset. The new buyers were going to pick up up the car Wednesday night. Matt, TJ and their team had the car fixed by Tuesday evening. They saved my life!! I brought my car in right after the first one was done and mine was completed by Friday. Both cars turned out beautiful and the cars were detailed so beautifully!! I referred a friend and she is taking her car in next week. You have a customer for life. I have told everyone about my experience with passion!!! Thank you for having such an AMAZING team right here in my home town of Troy, Ohio!
2/11/2018
Tricia H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They were totally great!! Very helpful and kept me informed
2/9/2018
Timothy M. VERIFIED CUSTOMER
Vehicle Make : Honda
The Troy location was quick to address any concerns I had and clearly put customer satisfaction as a top priority. Everyone I interacted with was friendly and professional.
2/9/2018
Nick H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job! Thanks!
2/8/2018
Erik C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication and follow up from the staff
2/4/2018
* P. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great customer service! Always greeting you as soon as you walk through the door. It is always good knowing that your vehicle is in good hands.
I'd also like to thank the guys working in the body shop for a job well done.
Thanks
Troy
2/1/2018
Debra F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staff was professional and kept in touch with me all the way.
2/1/2018
Cheri N. VERIFIED CUSTOMER
Vehicle Make : Pontiac
A huge thank you to the staff! Everyone was very friendly and helpful. I have never had better service and my car looks fantastic. You all are awesome!!
1/27/2018
Amy F. VERIFIED CUSTOMER
Vehicle Make : Honda
Professional, fast, clean, and an all around great staff!!!
1/26/2018
Jason J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The text messages were a nice touch during the process.
1/24/2018
Scott H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Was an easy bumper replacement on a truck, but what surprised me was that they washed the whole truck, wiped down the interior and vacuumed it out. That was above my expectations for sure. Thanks for going the extra mile.
1/24/2018
Joseph N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Daily updates were great and so was the timely repairs.
This was my sons car that was repaired and he said the car was detailed better than what it was at the dealership when he bought it.
I would highly recommend this shop to anyone.they did a fantastic job.
1/20/2018
Carol E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone very easy to work with. Job well done.
1/14/2018
William W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Mat and Starry are GREAT
1/11/2018
Richard D. VERIFIED CUSTOMER
Vehicle Make : Kia
The most amazing competent & friendly staff ever! They took such great care of my car, which I’m extremely attached too! I felt they were very informative. Each day even several times a day texting me updates on how my vehicle was doing & where they were in the process! They worked with my car rental place effortlessly & just made an awful event, that happened with my car, easier than I ever thought possible! Their workmanship is outstanding! They will answer any questions you have any time. They are warm, friendly & extremely great at what they do! I willl never bring my car anywhere else ever!!! I promise you cannot go wrong with the Troy Ohio, Abra Autobody & Glass. I honestly had the best experience & after your vehicle gets hurt, it’s nice to know there is a place that treats you & your car as if they were helping a family member of their own! Thanks so much Troy Ohio Abra... blessings... Kat Dell
12/30/2017
Jared M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent communication and great work done on our car!!
12/20/2017
Sarah G. VERIFIED CUSTOMER
Vehicle Make : Honda
Every one was very friendly and helpful!
12/20/2017
David L. VERIFIED CUSTOMER
Vehicle Make : Honda
ABBRA did a nice job and kept us well informed throughout the process.
12/17/2017
Troy M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome work and service!
12/8/2017
Jeff G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very pleased with Abra on all levels! From the work done, to the professionalism of the staff to the follow-up texts! Thank you!