The bumper was not installed properly and I had to ask the technician there to correct it. I felt like they rushed during the installation and didn't care.
12/24/2018
Yvonne R. VERIFIED CUSTOMER
Vehicle Make : Volvo
Your team is the BEST, always very professional, courteous, informative and on time with predictions for the job completion.
I trust my vehicle with you, because you deliver always. Thanks!
Special Thank you to Eddie Harmon.
Happy Holiday to All!
12/20/2018
Maira H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Happy customer
12/18/2018
Pete H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Samantha went above and beyond to make sure the work was handled properly and she was great about communicating during the process.
12/11/2018
Jerome O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Samantha Peterson did an outstanding job! She took great care ensuring the damage on my truck was taken care of quickly and it looks brand new. She followed up with me through the entire process. My experience was perfect
12/11/2018
Truitt C. VERIFIED CUSTOMER
Vehicle Make : Toyota
We are very satisfied with the repairs made to our Rav4 by Cobb Collision Center. Looks like new! We are very happy. Thank you.
12/7/2018
Marcia S. VERIFIED CUSTOMER
Vehicle Make : Toyota
My experience of the customer service at the collision center led me pull my car from there. I asked the manager to call me back so wecould talk and I received a call from the receptionist to tell me to pickup my damaged car! He couldn’t take the time to talk to his client/customer? I will not take my car to the service department or buy a car there because of the way I was treated.
12/7/2018
Kathyrn B. VERIFIED CUSTOMER
Vehicle Make : Lexus
We are happy with the service that we received at Cobb County Collison. The experience was enhanced from the time you arrived until the time you leave the business by a friendly and knowledgeable staff. The arrangement for estimates and pickup is convenient. We were greeted right away each time we arrived. Samathia was friendly, helpful, and knowledgeable. We were kept informed at each stage of the repair. Repairs were done as in a timely matter. The repairs look good.
11/30/2018
Espaldo M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything turned out great
11/30/2018
Shelly S. VERIFIED CUSTOMER
Vehicle Make : Toyota
You make collision repair seamless and worry free. I love the fact that I can pickup and dropoff my rental car at the same time I’m dropping off my car for repairs. Your team always goes beyond expectations in repair quality and even goes to the extra step of cleaning up my repaired car inside and out so it’s almost like new when I pick it up. Drake is always great with follow up and sees all concerns through to the finish. Well done! I recommend Cobb County Collision every chance I get.
11/27/2018
Jonathan B. VERIFIED CUSTOMER
Vehicle Make : Toyota
You all did a great job.
11/24/2018
Bruce B. VERIFIED CUSTOMER
Vehicle Make : Toyota
nice job
11/17/2018
Andrei B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The job you’ve made is excellent. Thank you.
11/15/2018
Barbara H. VERIFIED CUSTOMER
Vehicle Make : Toyota
A beautiful job on my Toyota Prius V! My appreciation to the talented people who fixed it. And especially to Drake for his unfailing courtesy to me and for his happy attitude and smiling face. And to Melissa also. If it called for different circumstances, I would be very happy to see you all again! ????. As it is, this is my second visit to you. Thank you very much.
Barb Hellerstedt.
11/8/2018
Dung C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Hornet and staff very friendly, very good for service .
11/2/2018
Lauren S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Amazing experience!!!
11/1/2018
Matthew H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Samantha was a terrible representive of Toyota. My vehicle had new damages after I picked it up in which Samantha insured me where there prior to dropping it off only to change her tune once I asked for proof. Marty was able to insure I got a proper repair but the hassle of dealing with Samantha has made me question any further business with Toyota. I suggest an review of the mechanics that work on my vehicle and definitely Samantha as she is not fit to work in the customer service field.
10/25/2018
Shawn C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I brought the car in on a Tuesday and it was estimated on being ready 8 days later on a wednesday,i had to initiate the phone calls to finding out that they couldn't get a window trim part till the next week. So I ended up taking delivery of the car the next day on Thursday and having to come back the next Tuesday to finish the repairs.
10/23/2018
Marvin B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The body technician's work very good. The administrative side of my account was poorly handled. Disorganized, poor communication and general unprofessional. Lost paperwork, dumped responsibility of solving problem with insurance company on me , when the problem was really found to be on Cobb County Toyota's side. Took 5 weeks to do my work.
Seems to me to be a management/Supervisory problem. Maybe they put too much on their
Account representatives. I'll never use this collision center again.