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Real Reviews from VERIFIED CUSTOMERS
Melissa G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service was great!! Communication throughout was well informed & we are very pleased with the time it took & repairs completed!! Thanks again
10/2/2015
Marc H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Your company is Great! I loved the service!
9/28/2015
Brittney W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Forgive me but i cannot remember her name at the front counter but she was extremely sweet! And definitely made sure everything was as perfect as she could on top of the team who completed my car! Thank you all and if i ever need work done on my car again ill be there!
9/26/2015
Eric G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Abra was great with updates and getting the work done in a timely manner.
9/26/2015
Leeann E. VERIFIED CUSTOMER
Vehicle Make : Suzuki
They were fast and efficient. Very happy with the outcome! The Suzuki looks great!
9/25/2015
Alexandria O. VERIFIED CUSTOMER
Vehicle Make : Jeep
I went through the whole experience not meeting one person from abra. Everything was done over the phone. I think my vehicle looks better than when I got it. Very professional and accommodating with my very busy schedule. And they definately went the extra mile to try to get my jeep to me. Even when I had to return it for a mechanical issue, they fixed it right away.
9/23/2015
Heather P. VERIFIED CUSTOMER
Vehicle Make : Chrysler
You all made this experience great. Going through what we did, you helped make it much easier then I ever expected.
9/22/2015
Jessica R. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone made is such an easy and pain free process after my wreck. Outside of problems with my rental car I was in and out no problems! Also, having the staff stay in constant contact with me was a worry off my mind.
9/9/2015
Joyce A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The staff there are the greatest always kept me informed about the process they are totally awesome I would recommend them to everybody thanks a million Brad is truly wonderful!!!
9/6/2015
Joann M. VERIFIED CUSTOMER
Vehicle Make : Honda
I was happy with the work done on my vehicle. It looks great!
9/2/2015
Cathie L. VERIFIED CUSTOMER
Vehicle Make : Dodge
I am very pleased with the customer service and the communication of what she going on with my car. Wonderful job.
8/30/2015
Shawna B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My truck was hit while in your care by a tow truck dropping off another vehicle. I now have 2 claims on my truck. My rental car was only covered by the first claim and since that work is supposedly finished, my rental agreement is now finished. I am not fighting with your company and Enterprise on whether or not I am keeping the rental and who is going to pay for the extra cost. I was told by your employees that I would have the rental car throughout the completion of my 2nd claim and that either Abra or the towing company is going to pick up the cost. After I was told that, I get a phone call The very next morning from Enterprise saying I need to return the rental within 24hrs due to the original work being finished. I then called Enterprise to see about there being a note from Abra stating an extension on my rental agreement and the cost being picked up by them to find out they haven't heard anything from them. I called your company to see why they didn't report it, to only be told that they hadn't contacted anybody about my vehicle or the rental or the extra damage to my vehicle because they didn't know who I had insurance with or who the tow truck company's insured through. All they had to do was call me to find out. I then gave them the name and phone number of my insurance agent to try to get this situation fixed. As of today I still haven't heard anything back about anything. My truck or the rental. I am hoping to be contacted in the next 2 days with an update on the situation. If not, there will be a personal visit from me to your company and I will have answers then.
8/29/2015
Barbara B. VERIFIED CUSTOMER
Vehicle Make : Ford
Will callon Monday, but the back bumper color does not match the remainder of the car.
8/22/2015
Dennis F. VERIFIED CUSTOMER
Vehicle Make : Honda
I thought the texts you sent where a bit confusing to the dates the car was ready
8/20/2015
Sara B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thanks so much for your excellent service.
8/16/2015
Henry T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
We really appreciated how Don and Michael kept us informed and how they made the extra effort to get the strut from Illinois to allow our son to drive it home sooner. Great customer service!
8/16/2015
Adam W. VERIFIED CUSTOMER
Vehicle Make : Ford
It was fantastic. Abra did a great job and were very speedy.
8/11/2015
Charles B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Found a loose bolt that came from my spoiler in the trunk
8/9/2015
Kangan K. VERIFIED CUSTOMER
Vehicle Make : Acura
The whole job was very professionally done. The follow up was great , giving us an update everyday was very helpful . Coming to Abra was new to us so we were hesitant but in the end we were very pleased with everyone 's courteous manner. Thank you for a job well done!
8/8/2015
Penny W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Abra did a excellent job. The employees were friendly and professional.
8/3/2015