I came in on Monday to get an estimate for State Farm with Mike. Mike was able to get my truck in the shop that day. I was given personal updates sevreral times daily on the progress of the repairs of the truck. I received a courtesy call from Mike with the status, as well as the additional parts that had to be ordered, as well as an approximate finish by date. Everything went extremely smooth and was done in a timely manner. Mike had excellent customer service and walked me through the entire process from start to finish, answering all questions I had. He also got me set up with a rental car while my truck was being repaired. He even got them to pick me up immediately and got me on my way. Mike was very personable and I appreciate him and the rest of the shops employees. The truck was returned to me looking like new. If I had to give this a rating, I’d say on a scale of **** to 10, this is a 11! Thank you all for all the hospitality.
10/5/2018
Joseph D. VERIFIED CUSTOMER
Vehicle Make : BMW
You need more parking for customers
10/4/2018
Steven C. VERIFIED CUSTOMER
Vehicle Make : Fiat
The work was completed in a timely manner and the staff was very professional. The work is exceptional.
Thank you
10/1/2018
Chynita S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Mike made my experience with Chevy a memorable one. The last couple of time I brought my to Chevy I wasn't informed of any of the progress. The third time for me was a home run with Mike. I will highly recommend Mike.
9/30/2018
Gilbert T. VERIFIED CUSTOMER
Vehicle Make : Toyota
The vehicle was delivered as promised. Mike was very polite, helpful, and professional in his PR duties. Thanks to the entire team that worked on the vehicle.
9/29/2018
Wendy M. VERIFIED CUSTOMER
Vehicle Make : Honda
Ourisman stayed in contact with me,every step of my car experience, reliable service. I would go back to ourisman again!!
9/28/2018
Yvette L. VERIFIED CUSTOMER
Vehicle Make : Jeep
Outstanding service!
9/28/2018
Velvenia M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very please with the efficiency and promptness of service! Thank you!
9/27/2018
Ansanus O. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Professional, friendly respectful and responsive
9/27/2018
Jimmy J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
B
9/26/2018
Trina F. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Ken kept us informed the entire time. His customer service was top notch!!!
9/21/2018
Belinda P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mike from collision department was excellent
9/21/2018
Barbara C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very satisfied with the State Farm Representative at Ourisman.
9/21/2018
Lorraine C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was offered quite a few collision centers through my State Farm insurance. I researched many and narrowed it down to 2. Caliber Collision on Alex. Ferry and Ourisman Collision Center. Since I purchased my vehicle through Ourisman Hyundai...I thought it best to keep it in the family. Mike Kokuk was my point of contact throughout the repair. He made me at ease from the beginning when he did the initial estimate until I rode off the lot today work completed. I like the email update everyday and I could even tell there was a delay when I didn't get one. When I spoke with Mike he was a little disappointed that he wasn't ready as he promised but it was because of a delay for one part. He is a man of his word and even with the delay, he stayed on top of it. I'm happy i chose Ourisman Collision Repair. Thank you for a great job.
9/20/2018
Reginald B. VERIFIED CUSTOMER
Vehicle Make : Ford
Your staff is very professional and customer oriented. Brad kept me informed daily and made sure that everything was done above what I expected. I will definitely pass on my experience to others who may need the same professional service I received. Thanks...
9/15/2018
Linda D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service team. My guy was not available and another guy left his lunch so I wouldn’t have to wait.
9/14/2018
Katherine S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional staff, promised my car back by end of day and it was done before closing. Did a great job on the repair too.
9/12/2018
David K. VERIFIED CUSTOMER
Vehicle Make : Jeep
Outstanding support and service! Timely notification and frequent updates! Kept me informed. Thanks for everything. And yes my Jeep looks great! Thanks again.
9/8/2018
Aldith R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Completion date was not punctual as stated, and there's a gap at the bumper where it replaced, I am waiting for the mechanic to call me whenever he gets a different bumper.
9/6/2018
Ellen W. VERIFIED CUSTOMER
Vehicle Make : Honda
They did a great job and my car looks like new. I think they went above and beyond what was expected.
I am very pleased with Mike and his keeping me up to
date on when I could expect my car to be ready. They even cleaned my car before it was returned to me. I give them A+ on their service. Ellen W