Greg and the staff were very communicative about the timeframe and repairs which made everything so much more accessible and gave me peace of mind knowing that I didn’t have to worry about almost anything. On top of that, the work done is immaculate.
11/13/2019
DARLA J. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The level of communication and professionalism surpassed all of our expectations. If you're going to be in a situation where your car is out of order then doing it with Frank's is the best way to do it! Greg is so friendly and patient to answer my dozens of questions,thanks again for your great work.
11/8/2019
BILLY S. VERIFIED CUSTOMER
Vehicle Make : FORD
Mary was amazing! Did everything just like she said she would and with a smile on her face.
11/7/2019
KATHRYN W. VERIFIED CUSTOMER
Vehicle Make : HONDA
I,'ve uses your company twice .sooo i'll think that says alot.
11/6/2019
KIRK A. VERIFIED CUSTOMER
Vehicle Make : HONDA
Great service and lovely people!
11/2/2019
DARIAN L. VERIFIED CUSTOMER
Vehicle Make : RAM
When I picked the truck up I specifically asked if the headlights had been re-aligned. I was told yes. Well, they are not! This is my second time having this issue w Frank’s!
10/30/2019
FRANCES B. VERIFIED CUSTOMER
Vehicle Make : FORD
Thank you for fixing my door handle!! Great job!!
10/23/2019
DANIEL C. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
You all did a wonderful job I wasn't expecting the car to be washed and vacuumed and cleaned that was real nice not even valmart does that thank you very much.
10/22/2019
Monnie B. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Unfortunately, we have had to use Frank’s great service several times over the past few years and keep coming back because of the great, reliable service. The only negative is that they aren’t open on Saturdays.
10/19/2019
Marian C. VERIFIED CUSTOMER
Vehicle Make : CHRYSLER
I was excited that the repair was done so quickly and well. I was delighted that my car was cleaned up in the process. Everyone was extremely polite and professional that I really with, especially Mary.
10/11/2019
VINCENT C. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Appraiser explained the task. Counter person pleasant. $ reasonable. Job completed when promised.
10/3/2019
SHARON D. VERIFIED CUSTOMER
Vehicle Make : KIA
Awesome attention from employees...Mary u should the best!
10/1/2019
ALMA B. VERIFIED CUSTOMER
Vehicle Make : NISSAN
First and foremost Thank You! Great job repairing my vehicle. The quality of work is great and I was always kept informed. Top customer service experience.
9/5/2019
Jocelyn O. VERIFIED CUSTOMER
Vehicle Make : INFINITI
Friend recommended the place and im really satisfied with the results. Very friendly and helpful staff. Highly recommendable to any one in need of mechanical or auto collision service work.
8/31/2019
COREY J. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
Read my last email that went unanswered or check yelp in a few days.
8/30/2019
STEVEN L. VERIFIED CUSTOMER
Vehicle Make : GMC
Everything looks great and appreciate the updates along the way.
8/26/2019
DORIS A. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Pleasant, friendly. Happy with work/repairs on our vehicles.
8/22/2019
Lunoa W. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Every time i take my car to Franks they do a terrific job
8/21/2019
William M. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
I am satisfied with the repair job itself. I just think I was put through a lot of inconvenience that was unnecessary. First of all you guys had over a week to order parts to fix my car. I drop the car off on the previously discussed day and time. I drop off the car, and 10 minutes later I get a call saying the parts were never ordered? They had over a week to get the parts. Then the next day I was told that they got some of the parts, but some of the parts went to the wrong location. Are you serious? So now I have to come back when the rest of the parts come in. Okay. So then I drop my car off again. I then get a call that there was more damage than they thought. The radiator bracket had bent too. I know that things like this happen, but you guys had the car in your possesion multiple times before the work was done. Someone couldn't have put my car on the lift and assess the damage, so I didn't have to come back 3 or 4 times before the work was even completed? Your facility is nice. Mary and the rest of your staff is friendly, but that's only part of customer service. Frank's really dropped the **** on me several times. I just wanted to give some feedback. Thanks
8/15/2019
Joe B. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
You were straight up & business- like from first contact, wrecks are stressful so nobody likes wobbly stuff. Yu repair looks like new + Yu touched up items on entire car.Gregs text updates thru the repair were valuable. Good job FRANKS/ JHB