Service and repair in the store it’s very good but the customer service by the phone it’s very bad
7/6/2018
Christy S. VERIFIED CUSTOMER
Vehicle Make : Nissan
They did a great job and I was super impressed with the communication Jennifer provided. She was awesome.
6/29/2018
Sana A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jennifer was so kind and thorough—really enjoyed working with her. And the repairs look great! Thank you!
6/29/2018
Mark Y. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very happy with the quality of work and the communications on status of the vehicle.
6/28/2018
Larry V. VERIFIED CUSTOMER
Vehicle Make : Ford
The door lock does not work properly and the assist bar and step on the inside of the tail gaite is bent, scratched and rusty. It is no where near the condition of the one that was stolen—it has been heavily used. Please note that Jennifer has done a great job staying in contact with us and staying on top of the project. Her work and professionalism is not included in our dissatisfaction.
6/24/2018
Len K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Garret was very reliable and kept me updated on everything that was going on. The staff was very friendly
6/6/2018
Mohammad A. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was not ready on date promised. When it finally ready I went to pick it up, gas tank lid was not fixed and service advisor give excuses to avoid fixing it, e.g he says some one put the opposite way and it was like this before, when clearly lid can fit only one way, even after I explain that this was discussed at the beginning. Finally he agree to fix it, I leave my vehicle to get fixed and didn't pick up. It is still at service king and not ready. Disappointed in service, hopefully it will get fix soon.
6/5/2018
Karen C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jennifer was wonderful to work with. She demonstrated expertise and professionalism.
She is responsive, honest and interacts with authenticity. Her demeanor made me feel I made the right decision using Service King instead of Caliber Collision. I applaud you
For placing worthy women in important positions.
6/2/2018
Barbara L. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was kept informed all along the way as to the progress of my car. Jennifer was very helpful and because of you service I would recommend this Service King to others
6/2/2018
Tayler G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
garrett was very helpful and kept me updated frequently. made the experience 10x better and i will definitely be coming back
6/2/2018
Jay G. VERIFIED CUSTOMER
Vehicle Make : Dodge
It wasn’t all there fault on having to wait on parts from molar but truck was dirty when I got it back and had dirt mark on the interior and wasn’t detailed very good and before I left the shop there I found 3 things wrong with it. The service writer did a good job but I found I had to call more to get updates then I thought I should have to especially after they were waiting on parts for almost 2 weeks.
6/1/2018
Karen B. VERIFIED CUSTOMER
Vehicle Make : Ford
Jennifer was very helpful and professional
5/27/2018
Arnold A. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very happy great hob .thankyou
5/19/2018
Leyda A. VERIFIED CUSTOMER
Vehicle Make : Kia
Good Service
5/19/2018
Booker J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone one was Friendly and Helpful. The Vehicle was Repair was completed in a Timely manner and my wife was very satisfied upon Inspection of the Vehicle.
5/19/2018
Susan W. VERIFIED CUSTOMER
Vehicle Make : Acura
Garrett was very helpful and a pleasure to work with.
5/17/2018
Bu P. VERIFIED CUSTOMER
Vehicle Make : GMC
I am proudly of Repair for my car.
Thank you!
5/16/2018
Micheal P. VERIFIED CUSTOMER
Vehicle Make : Ford
From the time I dropped my truck off till the time I picked it Garrett Robinson kept in touch with me almost on a daily basis giving me updates and letting me know anything and everything about what was going on with my repair I never had to call one time I'm very impressed with the service I received from Service King Lewisville West Jones Street
5/11/2018
Rick M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Work was completed 5 days b4 is was scheduled to, which saved me money on a rental car.
Work was excellent.
Thank u