I hope I don't have to do so, buthe I would definitely use them again.
8/11/2017
Michelle C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Two weeks to complete a job I was told would take ****. Which wouldn't have been a big deal had someone kept in touch and let me know. Instead I get texts with updates that were inaccurate. Went here on recommendation of my insurance company. Next time I will use my own body shop and forgo the lifetime warranty.
7/21/2017
Ryan M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job done on my car everyone was very helpful and friendly I have more work I need done on my car when I have the money and will definitely return to your business for it thanks for everything please pass on to your staff
7/21/2017
Sylvia S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everything was handled in a very professional manner.
7/20/2017
Susan L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The car looks amazing! Everyone was so helpful and really happy with the repairs done!
Thank you
7/16/2017
Norman T. VERIFIED CUSTOMER
Vehicle Make : Honda
Very dissatisfied. Your customer communications during the weeks-long delay past estimate were awful. Relying on robotexts daily at 4:30 PM on the proposed pickup day advising one more day of delay, day after day for four weeks past original estimate is not sufficient. Never a phone call explaining the delay. You only responded once to my many inbound phone inquiries. Normally not even a callback. Often no one answered the phone at all. When I came up to the store for an explanation, the CSR just whined that the delays weren't his fault. It was all about a blown estimate, missing parts, had to send it over to Honda for diagnosis, etc. etc. All not his fault. Hey, I'm willing to understand that unforseen stuff happens in a job, but I'm your customer and you're the supplier, your guy needs to own whatever goes on in the shop. He finally fell back on claiming it was "an old car." It's a 2014 with 26K miles. A little empathy for the four weeks delay past estimate would have gone a long way. How am I supposed to have any confidence in your technical work when your customer sat performance is so abysmally bad?
7/11/2017
Linda L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Extremely professional and my car was returned very clean on the interior and exterior. Excellent service! Thank you!
6/30/2017
Isalbi D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everything was great. No complaints
6/28/2017
Gail F. VERIFIED CUSTOMER
Vehicle Make : Audi
Great job. It just took a bit longer than anticipated.
6/12/2017
Cwo William. VERIFIED CUSTOMER
Vehicle Make : Infiniti
A vehicle with minor damage took 11business days to complete. Zero sense of urgency. After they knew I was upset the support rep stopped taking my calls. Very disappointed in company. Complete lack of ownership and responsibility.
6/6/2017
Chuck H. VERIFIED CUSTOMER
Vehicle Make : Ford
Could not ask for better service very very satisfied
5/26/2017
Stephanie C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you so much for your excellent work. My car is very happy with her nose job. :)
5/5/2017
Mary P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication and quick service
4/14/2017
Clare C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
It was a pleasure dealing with Kyle.
4/4/2017
Jose B. VERIFIED CUSTOMER
Vehicle Make : BMW
Thank you for the great work on my car
4/3/2017
James A. VERIFIED CUSTOMER
Vehicle Make : Honda
My car looks brand new
3/23/2017
Jane B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
All were helpful and professional. The work has made the car as good as new in the affected area that was repaired.
Thank you for all your efforts.
3/16/2017
Richard L. VERIFIED CUSTOMER
Vehicle Make : Ford
We had an issue last year with a repair, but it was resolved so we decided to give you another chance and we were much happier with everything. Kyle and Tim were very courteous and helpful
3/16/2017
Wilmary F. VERIFIED CUSTOMER
Vehicle Make : Kia
The service was amazing... I would recommend Kelly to my friends.