The repair and the turn around time were excellent. The updates on the repair status were outstanding.
4/26/2018
Jeff L. VERIFIED CUSTOMER
Vehicle Make : Land Rover
I did not receive any updates on the vehicle. I had to call to see if the car was ready and it was so I wonder when it became ready and why wasn’t I contacted.
Secondly, the car was not washed. Any time I’ve had a repair on my car, no matter by who, the car has always been washed. Not impressed.
4/21/2018
Jarris C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
From start ti finish, you guys do an excellent job, prompt and courteous professional customer care to craftsmanship, you got it all covered. Thank you all
4/21/2018
Richard H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I would first like to say thank you to your whole team. It was sure a pleasure to get know your front office staff very pleasant and very professional Associates, you should be very proud to have such great team members. And I would also like to say thanks to the guys that worked on my car. I couldn’t even tell the difference from the side that was repaired I was looking at the wrong side of the car. I had to be corrected . All I can say is you GUYS ARE WINNING. Go Anderews.
4/7/2018
Trevor B. VERIFIED CUSTOMER
Vehicle Make : BMW
Quoted on Feb ****. Dropped off on Feb 15. Picked up on March 31st. Not much more to say.
4/2/2018
Tammie G. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Awesome customer service and great work. They kept us informed every step of the process.
3/31/2018
William M. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Ms. Martin was extremely helpful and accommodating she made the experience pleasurable and doable for me.
3/23/2018
Brett H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
My vehicle was done early and I was communicated with each step of the way. Great service from everyone. Thank you.
3/3/2018
Christopher W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
All the staff was professional and courteous throughout my experience.
3/1/2018
Tyrone F. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Being patience is the key..My car still ride like A New Car..I am very happy with the work done on my Baby..Thank you
2/28/2018
Jeff O. VERIFIED CUSTOMER
Vehicle Make : Lexus
Always enjoy working with Ricky and the work was quality as always.
2/24/2018
Julie S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Ricky was great, he kept me up to date with status reports and answered all my questions. My car looks great, can’t tell it was ever mauled by that deer!
2/24/2018
Kim C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Another great customer service experience from Andrews
2/22/2018
Timothy G. VERIFIED CUSTOMER
Vehicle Make : Audi
Mark, Ann, & Team....Outstanding.....hope I don’t ever have another fender bender but if I do.....I’m coming back. Thanks for Your Work !!!
2/15/2018
Robert B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Exceeded service!
2/15/2018
Derrick T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Awesome work. Even awesomer people! Thank you
1/31/2018
Angela B. VERIFIED CUSTOMER
Vehicle Make : Volvo
Took twice as long as first stated but very happy with results.
1/27/2018
Robert K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Courteous, excellent service
1/20/2018
Trent M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The day I dropped off the vehicle I was told by my insurance company to drop the vehicle off as they had already setup an appointment. The personnel that was working the front desk was very polite; however, without taking my information they initially told me I would not be able to drop my car off for approximately two weeks even though one of the representatives was sitting at the desk doing nothing. Once they actually took my information the realized I was already in the computer, finally checked out my car and called Enterprise for
me.
The clear protectant was not replaced on the car. I was told I needed to bring the car back in 30 days to have the protectant installed after the paint cured. Nothing was mentioned about when I should return the car for the protectant to be applied.
On a scale from ****-10 for satisfaction I would rate the customer service a 6 and overall satisfaction a 4.
1/16/2018
Donna M. VERIFIED CUSTOMER
Vehicle Make : Audi
Everyone was great. The work was done quickly and I was kept apprised of updates. Being give a ride home and to pick up my vehicle was a huge help. Thanks again.