Repairs took longer than estimated. (**** week due to Insurance Co.). Status updates were appreciated but at times not clear as to actual status. In the end, even though quality control was completed a seat belt buckle was damaged and not fixed prior to delivery. Also noticed a chip in the paint on the hood that was not there when I left the vehicle with Freeman.
1/11/2018
Mihael C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job. Thanks
1/5/2018
Cathy F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nino kept me informed as to what was happening to my van.
Nan also at the beginning called me telling me what was happening.
I appreciate that very much.
12/30/2017
Jennifer H. VERIFIED CUSTOMER
Vehicle Make : GMC
Please contact me.
12/28/2017
Tyra Q. VERIFIED CUSTOMER
Vehicle Make : Honda
My contact, Billie Griggs was wonderful from beginning to end of the experience. He went beyond the requirements for good customer service. Repair was done efficiently and on time. Freeman Collision was flexible and helpful in getting my car to them and getting it back. I will recommend them to my friends.
12/27/2017
Randall M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair as done looks fine. Mike was Very helpful starting process.
Problem is wrong hood is on my truck. It was to be the "scoop" hood. I had agreed to pay acknowledged difference. I usually argue about paying the deductible - get the money from insurance. I did not, thinking I had gotten my hood - let everyone be happy work is done is reasonable time frame.
In the end: when pickup was handed over, deductible paid and hood NOT what expected.
After more than a dozen vehicles bought at Freeman, I guess I expected more than just "job completed".
Randy
12/22/2017
Shantel F. VERIFIED CUSTOMER
Vehicle Make : Honda
The repairs look good! Thanks for keeping me in informed about my repairs . We are very happy customers.
12/14/2017
Cleta C. VERIFIED CUSTOMER
Vehicle Make : Toyota
They let me know what was going on thru out the process. Very friendly people to work with.
12/13/2017
Johnna S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I would like to state that the work performed on my car was done well and I approved of the work done on my car. I was not happy with the amount of time it took to get my car repaired. My car was in the shop for about a month which I had no indication it would take that long in the beginning. Although my main contact was nice and personable he didn't seem to have a sense of ergency and never gave me personally a date or estimated date on when my car would be ready. It was also difficult to get in contact with him. On more than one occasion when he voiced he would call me back he did not and I would have to call to get any information on my car. There was little to no apathy about my situation from anyone I interacted with at freeman which was very disheartening. It seemed like no one was concerned about my vehicle. Also there was a lack of communication between the group it seemed. I would make arrangements with one person and then when I got there I had to reexplain why I was there as if I walked off the street and wasn't expected at all. In conclusion the work done on my car was done well but he updates about my car and customer service of the staff was poor and needs improvement.
12/12/2017
John B. VERIFIED CUSTOMER
Vehicle Make : Mazda
A few bumps along the way and a long time in the shop but, the work on the car is excellent. There was never any doubt that the job wouldn't be finished until it looked great. Thanks to David Pearson and Marcus Barr for all their effort to help get the job done and putting up with me.
12/5/2017
Kathyrn P. VERIFIED CUSTOMER
Vehicle Make : Mazda
I bought my car to Freeman after the previous shop was unsuccessful in making the repairs after an accident. They were able to diagnose the remaining issues and repair appropriately.
12/5/2017
Linda R. VERIFIED CUSTOMER
Vehicle Make : Honda
Car was completed in promised time. Billy worked with me and was very nice and worked with me on a senior level. Couldn’t have been more good working with me.
11/19/2017
Mary Ann. VERIFIED CUSTOMER
Vehicle Make : GMC
Dominque Cupp is the BEST!!!!!
11/18/2017
John Dale. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job . Excellent work. I liked the way you kept me informed.
11/17/2017
Michael C. VERIFIED CUSTOMER
Vehicle Make : Honda
Just a good experience with you team.
11/17/2017
Cecil V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customersvc at Freeman Toyota is excellent!
11/10/2017
Ruby M. VERIFIED CUSTOMER
Vehicle Make : Mazda
There
11/9/2017
Roy W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Repairs took longer than I feel they should have
11/8/2017
Steven F. VERIFIED CUSTOMER
Vehicle Make : GMC
Not a good fix I brought it back had to rent a truck that I am paying for now.