I was satisfied with the Fix team, but not the car rental experience. I asked more than once for a smaller car. I have health issues which were exacerbated by the physical stress of driving such as large car, such as getting in and out. Your company kept me updated on the repair work, which I appreciated.
10/26/2018
Gokul G. VERIFIED CUSTOMER
Vehicle Make : Honda
Only concern is that there was no update/estimate about the repair in the first 2/3 days. Other than that the service was pretty good and Renee was awesome.
10/24/2018
Caroline F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The repair done on my vehicle was excellent and I was very pleased. I also appreciated the texts I received updating me on the progress of the repair.
10/23/2018
Mel S. VERIFIED CUSTOMER
Vehicle Make : Toyota
We really appreciated Luis’ help. He was straightforward and friendly. The whole process went very quickly and smoothly. I’ll recommend Fix Auto Sunset again!
10/20/2018
Khawer M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service
10/20/2018
Tara G. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent, prompt service!
10/20/2018
Brent C. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Everything except you reset my time and date and left it blank . That was weird
10/20/2018
Hermann P. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The paint has some bubbles or debris in it. I was at the body shop 5 times and I am still not satisfied with the result.
10/19/2018
Edna B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very helpful people. They kept us in the loop the two weeks they had our car.
10/17/2018
Roy W. VERIFIED CUSTOMER
Vehicle Make : Honda
The whole transaction was completely seamless. You guys have the most incredible customer care. Thank you
10/17/2018
Susan M. VERIFIED CUSTOMER
Vehicle Make : Saab
The entire team were prepared and professional. Exhibited an interest and care about the car. Prompt follow-up. Very pleased so far with experience at Fox-it and Geiko.
10/16/2018
Victoria W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Without going thru all the details I'll just say that I was not told that you did not have the necessary parts. If I'd been informed I could have investigated other options or at minimum been much less frustrated. Fix never called; I called you a few days after drop off to confirm my car would be ready on Thurs/Friday & they informed me they were waiting for parts, waiting for over a week! (I kept calling & emailing - I'm sure I was quite a pain). I hate driving rental cars & the cost was all out of pocket so the delay was distressing & Fix's concern seemed minimal. Until Ken got involved, at which point you kindly offered me a loaner which I really did appreciate but the rental had already rung up $260.
10/15/2018
James S. VERIFIED CUSTOMER
Vehicle Make : Subaru
We were happy with the way Luis answered questions and explaned how the process works and what to expect.
He treated us with respect.
Thank you
James S
10/13/2018
Vidhya B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent staff and always best in their work
10/12/2018
Marleen C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job completed ahead of time. Courteous
10/12/2018
Jenny N. VERIFIED CUSTOMER
Vehicle Make : Kia
Loved everyone's friendliness and the speed at which you got me in and out. It was super convenient that the car rental was right there, and my rental car was great! My car looks fabulous inside and out -- thanks for cleaning the interior as well!
10/10/2018
Yale P. VERIFIED CUSTOMER
Vehicle Make : Porsche
Excellent service all around
10/9/2018
Jane M. VERIFIED CUSTOMER
Vehicle Make : Fiat
I only just picked up my automobile and haven’t had a lot of time to inspect
the outcome. It looked great at first glance. Thanks
10/9/2018
Stephen C. VERIFIED CUSTOMER
Vehicle Make : Mazda
The repair work was done very professionally, and I was updated of the progress by text during the entire process!
10/9/2018
Debbie A. VERIFIED CUSTOMER
Vehicle Make : Jeep
This was my second experience with Fix Auto. I came back because I knew the work was trustworthy.
The only criticism is how long it took to book appointments.
Thanks