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Real Reviews from VERIFIED CUSTOMERS
**** S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Great job again, Angel did a great job as well as the whole staff. Thanks
10/18/2023
Clelia S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very happy with my repair
9/14/2023
Carolyn Z. VERIFIED CUSTOMER
Vehicle Make : Subaru
Repair and pickup of car was done efficiently and quickly. Staff at Franks was friendly and handled everything that was asked. I would recommend them to my friends. In fact I did to another Subaru owner.
8/26/2023
Kathy W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Angel was amazing! Communication regarding car repair progress could not have been any better. He and everyone I dealt with were were very professional and friendly.
8/10/2023
Vivian S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Quality workmanship and excellent customer service.
7/19/2023
Jennifer K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Repairs were done well and in a timely fashion.
7/4/2023
Jung (connie). VERIFIED CUSTOMER
Vehicle Make : Subaru
Appreciated the daily updates
5/22/2023
Kelley C. VERIFIED CUSTOMER
Vehicle Make : Subaru
The quality of paint is terrible. There are visible paint bubbles in the new door, along with a striated texture. There is also a stain/residue on the rear seats that is not easily removed. The steering wheel was sliced by a tool that has left a rough texture that is noticeable to the touch. The blind spot indicator sensors and rear-cross check sensors were not connected, which means two major safety features are not longer available to me. I tried to schedule an appointment with the dealer to get the sensors activated, but they are unable to assist, as this is a Collision Shop issue, adding more to the overall frustration and dissatisfaction.
5/12/2023
Paula C. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Everyone was very helpful and did a great job!
5/7/2023
**** H. VERIFIED CUSTOMER
Vehicle Make : Subaru
The car has been in 3 times and still isn't fixed correctly. In addition there is now a delay on a part that was installed incorrectly that wont be available April. I took my car to the place that I thought would do the best job and am seriously disappointed. At yhis point I have no recourse other than to try and get my insurance to have the car repaired correctly somewhere else? Perhaps the owner of Irvine Subaru, where I bought the car can help with this somehow.
2/3/2023
Robi C. VERIFIED CUSTOMER
Vehicle Make : BMW
My car looks great. It was a long wait to get it done, but I am pleased with the result.
12/20/2022
Sally P. VERIFIED CUSTOMER
Vehicle Make : Ford
Wonderful people, car looks great, where the damage was looks brand new. Thank you so much all of you. I will definitely give you great reviews to anyone that needs work done.
12/19/2022
Michael A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Professional, honest, polite staff, fair price, timely repair, and excellent repair!
10/17/2022
Phillip G. VERIFIED CUSTOMER
Vehicle Make : Lexus
They were very friendly, helpful, efficient and did excellent work.
10/15/2022
Steven F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service and car was repaired to look like new.
9/4/2022
Vivian S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Pleasant, thorough, kept informed and provided a beautiful body work repair. Thank you Angel and staff.
9/2/2022
Denise W. VERIFIED CUSTOMER
Vehicle Make : GMC
Staff is kind and informative. Did a great job!
8/28/2022
Karen S. VERIFIED CUSTOMER
Vehicle Make : BMW
Amazing service by Angel and Manny. Thank you for your exceptional service in providing me with up to date information. You are both professional and dedicated to customer service. It was a pleasure to work with you both.
7/14/2022
Chad B.. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job
7/10/2022
James M. VERIFIED CUSTOMER
Vehicle Make : Subaru
My expectations were set and updated in terms of the delivery, and the whole experience was easy, and the job was well done!
6/24/2022