Communication is key. We were told the date of completion was one day , we rearranged schedule and got a new date of completion.. while in route not once but twice... the credibility of communication between the Geico rep and body shop is horrible. Also it took me about 30 minutes on the phone to even get a person on the phones he DditionL days to obtain a status update. I wasn’t told there was a delay In ordering which caused the rental car to be held over the time which Geico pays for it even Though no fault of my or , I was forced to pay for the extra days out of pocket which Bob of Orisman he was t not paying for. The service was disappointing . I was told I could drop the rental car off but no one notified the rental car company it was there... I am not pleaser
10/30/2018
David M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Right front wheel needed to be replaced after the car was returned. The car pulls to the right apparently knocked out of alignment when pushed against the curb. The bottom of the drivers door needs to be buffed out where the paint has collected in a clump. Sound proof lining underneath the left front fender was left unsecured and hanging. There was very little follow up and quality control.
10/24/2018
Joesph L. VERIFIED CUSTOMER
Vehicle Make : Kia
I brought my Kia in to be fixed. The door was closing worse than after the accident when I picked it up. It’s been an entire week. It’s still there.
10/19/2018
Hagan P. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone that I spoke with was very professional & helpful. Thank you.
10/17/2018
Demetrice T. VERIFIED CUSTOMER
Vehicle Make : Toyota
The mechanic who worked on my car was very informative, he let me know everything that was going on with my car.
10/16/2018
David O. VERIFIED CUSTOMER
Vehicle Make : Toyota
They should keep it up
10/15/2018
Lisa W. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I received a text thanking me for picking up my car but I haven't done so because I have not been notified that it's ready. I called to get information about this and there were no service advisors available. It would be nice to have accurate and up to date information.
10/12/2018
David F. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service from start to finish. Your attention to detail is greatly appreciated. Good work.
10/10/2018
Martin N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great work and very nice people. The experience was as easy as it could’ve been!
10/9/2018
Willie G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
She looks amazing. It's just amazing to see my car again. It felt like I just resigned the papers and it was her first day off the lot.
10/8/2018
Dewitt P. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent work on my dodge truck. I will tell other about your outstanding setvice.
10/3/2018
Mary C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Someone left the headlights on and ran down the battery. Not happy.
9/28/2018
Naomi D. VERIFIED CUSTOMER
Vehicle Make : Ford
Completion took 2 weeks longer than was initially relayed.
9/26/2018
Virginia H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The experience was helped by the lack of crowding at the times I brought the car in and collected it. Your staff was quite helpful and I think the text updates on progress are a great idea. I’m smiling as I write this.
9/25/2018
Dana L. VERIFIED CUSTOMER
Vehicle Make : Toyota
What was supposed to take one week took almost theee due to what I think we're lots of sloppy mistakes.
9/24/2018
Corretta Y. VERIFIED CUSTOMER
Vehicle Make : BMW
My car wasn’t repaired properly and I got it back with new issues that it didn’t originally have when I dropped it off.
9/16/2018
Alison Y. VERIFIED CUSTOMER
Vehicle Make : Infiniti
My car was weeks late and when I picked it up, there was glass all over my trunk. They didn’t clean any of it up.
9/10/2018
Sergey K. VERIFIED CUSTOMER
Vehicle Make : Honda
It was fast and efficient, thank you!
9/10/2018
Joshua M. VERIFIED CUSTOMER
Vehicle Make : Volvo
GOT THE CALL FRIDAY LATE TO P/U CAR TOLD THEM I COULD NOT BUT IT WAS CALLING FOR RAIN AND THE ROOF STILL WAS NOT COMPLETE PER OUR CONVERSATION ABOUT TAKING THE CAR TO A VOLO DEALERSHIP & CHECKED I WAS TOLD THEY WERE AWARE OF THIS AND EVERYTHING WAS UNDER CONTROL.WELL WENT BY THE DEALERSHIP AND HAVE PICTURES THAT IT WAS NOT UNDER CONTROL ANY WATER DAMAGE IS NOW ON YOU I WILL BE THERE AND TALKING TO SOMEONE IN THE MORNING!!!!!!
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9/8/2018
Dorene T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They did a wonderful job getting that dent out around the trim
of my door and the paint job was awesome! Thank you guys so much!