Every issue I reported in my Allstate app has been repaired, backordered and waiting to be installed along with backordered items ( “wild thang” letters and eyes from Cenla Signs as well as the muffler.)
3/16/2024
Carolyn H. VERIFIED CUSTOMER
Vehicle Make : Kia
I have to bring m vechile back about three or four times for my smart trunk that wasn’t working,because the wrong truck was ordered,then I brought it back again because of rain dripping in the truck and then left foot prints in the trunk of the car, It was said that they did a four wheel alignment ???????????because it’s still pushing
2/16/2024
Monica M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I am still waiting on a washer fluid container. When I picked my car up they told me they had over looked it and would be ordering it and would call me when it came in and I could come by and they would put it in. I have not heard anything.
2/4/2024
James B. VERIFIED CUSTOMER
Vehicle Make : Honda
As a result of a previous repair, we’d had issues with our interior lights. While this ended up being a simple fix, our car was kept for over a week without anyone contacting us as to its condition. In the process, the lights were left on inside the car, causing the battery to completely die. One light was completely burned out, which they didn’t repair. When contacted as to the dead battery, the office told me that the battery was probably already dead and that it wasn’t their problem. I was also told that the battery was due to cold weather (it’d been in the 90s). After making no attempt to help us in any way, the office cemented the fact that we will not use their services again.
11/12/2023
David C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Always received a friendly greeting, even though the result was to total my 20 year old Jeep Liberty.
When I get a new car, hopefully I won't be back, but if I am, I know I will receive great service.
11/28/2022
Jason G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have not heard back about my tire. Also the panel below the headlight does not stay in place. I have had excellent service before but not this time.
9/9/2022
Bill H. VERIFIED CUSTOMER
Vehicle Make : Volvo
I’ve done business with Ray Hyde’s
for years. Never again. A repair that I was told would take 10 days ended up taking over 2 months because everything from everything from the original estimate being miscalculated to parts not getting ordered was botched. An absolutely horrible experience with a company I once held in high regard.
3/27/2022
Sonya R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
A job well done! No issues with the outcome. Even though I was without my vehicle for a month it was worth it. Ray Hyde took the time and effort to make sure everything was top notch. And I was also kept informed throughout the entire process. The car was cleaned and in excellent condition we I picked it up. Thanks Ray Hyde!
3/21/2022
Shaconda F. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys did a awesome job as far as repairs but the service wasn’t at satisfactory. I understood the parts was taking extra time to come in but keeping me updated about different situations wasn’t you guys strongest points. I had to keep calling because no one was calling me and letting me know what’s going on. But the overall body work is amazing . Thanks so much guys.
1/1/2022
Clifton B. VERIFIED CUSTOMER
Vehicle Make : Ford
I dropped my car off mid-july and did not get my back until September. Unacceptably long wait.
9/15/2021
Antonio R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job! Can't even tell where repairs where made. I'm especially pleased at how well Ray Hyde worked with my insurance (USAA) in handling all required repairs. Thanks to all the staff who were extremely nice and friendly. Great follow up texts and calls updating me on the status of my repairs.
7/27/2021
Rose G. VERIFIED CUSTOMER
Vehicle Make : Honda
I was never told the truth about when the repairs was going to be finished if you would have said it's going to take a month I would have been satisfied but it was day after day and than weeks and when you told the insurance company that I had my vehicle I couldn't believe u lied so I was not happy and it was u wanted your money
3/16/2019
Stephanie B. VERIFIED CUSTOMER
Vehicle Make : Buick
My car looked better than before Ray Hyde's took care and got my Vehicle ready in a time they promised THANK YALL
2/12/2019
Ruben V. VERIFIED CUSTOMER
Vehicle Make : Toyota
For my needs hitting the original estimate date was great and I appreciate that a lot.
1/17/2019
Lottie B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job and everyone is very professioal!
1/15/2019
Michael C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very good work and professional staff
1/15/2019
Joseph B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Always courteous repairs done timely and the work is always excellent you take very good care of your customers
12/29/2018
Kinyatta M. VERIFIED CUSTOMER
Vehicle Make : Ford
The best in the city hands down! From the professionalisms to the hospitality, just awesome!
12/23/2018
James P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My vehicle was ready 4 days sooner than the estimate and it looks awesome!
Thank you Ray Hyde!!!