Car was not ready on promised day. Then work had to be re-done. On the other car, the price of the work was increased without my prior approval.
1/22/2015
Mori G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Rear bumper was not reinstalled very well. It is misaligned.
1/9/2015
Alberto S. VERIFIED CUSTOMER
Vehicle Make : BMW
Cordial team. Managed expectations. Quality delivery.
Only one thing is that original estimate was considerably lower than actuals in time and price. Would have prefered more acuracy.
12/30/2014
Jennifer W. VERIFIED CUSTOMER
Vehicle Make : Lexus
I love that they're honest and competent!
12/23/2014
Susan S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very accommodating, knowledgeable and very pleasant to work with. Thank you!
12/23/2014
Lorraine M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Auto body work is good. However, communication about status and pick up was not.
12/20/2014
Laura B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you for prioritizing my window repair so my car was operable asap
12/14/2014
Marlene K. VERIFIED CUSTOMER
Vehicle Make : Lexus
The repair took almost a week longer than originally estimated. Also they found additional items that "needed" repair after I dropped it off. So maybe the estimating isn't so accurate.
12/14/2014
David F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The service was fine, the workmanship is always great. The text messaging system you have stinks and is actually quite annoying because it is never 'accurate'. Ironic
David F
12/11/2014
Jovianny L. VERIFIED CUSTOMER
Vehicle Make : BMW
Awesome job!
12/10/2014
Shahram M. VERIFIED CUSTOMER
Vehicle Make : BMW
As with my previous experience, I'm very happy with the workmanship and a job well done and a great service.
Thanks a lot!
Regards,
S. Mohajeri
12/8/2014
Janardhan P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I think the cost of repairing the car is exorbitant.there were 4 supplements issued to the insurance which shows you guys donot know how to assess the damage which is absolutely ridiculous.you simply put the blame on state farm.i am really disappointed with the time taken to repair the car.....i would never ever visit your shop..,..you guys just make use of the opportunity..
11/30/2014
Ruth S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I arrived home after picking up my car and my husband said they didn't fix the dent and that it was still visible. Yes I would love to have someone call me. Thank you.
11/27/2014
Keri N. VERIFIED CUSTOMER
Vehicle Make : Acura
thank you for your help. car looks good. thanks again.
11/26/2014
Doug P. VERIFIED CUSTOMER
Vehicle Make : Toyota
superior customer service, very accommodating, professional work.
11/21/2014
Chris T. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I was never called to let me know my car was delayed being repaired nor was I contacted to let me know when I could pick it up except for a text message that was incorrect causing me to have to drive from Mountlake Terrace to Redmond for no reason. Also, I was not told that there were parts that still needed to be replaced due to being on backorder until I came to pick up my vehicle. Which means I have to now come back to your shop for a third time to finally get a complete car returned to me.
11/21/2014
Judy B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Randy was terrific to work with. Love the email updates.
11/20/2014
Reva M. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys were great. Reason we keep coming back. Would like to not have to come back, but glad you are there. Thanks. Reva M
11/18/2014
Sarah C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
When I got my car back the seat belt didn't work. Piece missing. Adhesive left on tail light. "Repaired" turn signal doesn't work. Car with dirty footprints in it. Horrible repair experience. Will never be back and will tell everyone I can to never go here either.
11/10/2014
Venkat V. VERIFIED CUSTOMER
Vehicle Make : Acura
The people here are very nice and friendly I reffered this shop to few friends in the past and do the same in future as well.