Reliable Chevrolet - Springfield

Cody makes life easier! He needs a big fat raise!! ;)

Greatly appreciate their dedication to ensuring every aspect of our vehicle was repaired.properly. Couldn't be happier with level of communication and execution of repair. Vehicle looks better than new!

Skat took the darn surveys several times before and explained the disappointment with this company and will not come back in the future and will tell friends and family all about it. Please DO NOT contact me any further.

Liked that you kept in touch with me throughout the repair. The job done was excellent and looks very nice..

A job well done

Cody Ballee kept me informed every step of the way.

The delay for parts due to the strikes was horrible, but Sean and his team were wonderful.

Everything was wonderful start to finish.

Job well done. Cody is an exceptional employee. Give him a raise!

Excellent ding repair work. Looks like new!

I picked up my car on a Friday. They repaired my left front bumper tire etc. On Saturday I was on my way to Marshfield when I had a flat tire. (The new tire that replaced the old one).

My car looked great and was so. Ice and clean when my. At was returned.

Cody was great and so was the front desk staff.

Good communication. And timely work!

Thankful to the team, especially Starla, for helping to make this a smooth, easy process for repairs. Job well done by all. Thank you!

Very professional, clean and timely. Loved the attention to detail and caring manner.

I scheduled an appointment for Monday to have my electric left rear view mirror replaced. The male tech who I spoke to on the phone said they had the part in stock and said he would set it aside with my name on it so it would be here on Monday. I verified that it was the electric mirror because they (this same dealer) upgraded the mirrors when I bought the truck. He said yes he had the electric mirror. When I arrived for my Monday appointment the female salesperson (who looked for the part by VIN number) said they didn’t have the mirror and would need to order it. I was frustrated. It seemed like one hand didn’t know what the other hand was doing. I asked her if she was looking for the right part? My mirrors are electric. She looked some more. (I’ve now been waiting for almost an hour. I left my truck with her and went to lunch). While I was at lunch she called to say they found the electric mirror but did not have time to install it. So we rescheduled for Wednesday. On Wednesday I arrived and after they took my truck apart the sales person (Hanna) said they didn’t have the electric mirror. She said they didn’t know it was electric and accused me of changing out the mirrors from the stock mirrors the truck came with. I was upset. Now I’m being blamed for this problem. I said your company put the electric mirrors on when I bought the truck. I’ve also told two different people over the last 5 days that they were electric. I asked, how many people do I need to tell that the truck has electric mirrors. They apologized and said they would order the part and let me know when it would be in. After waiting for 10 minutes for an answer as to when the mirror would be available, I went up to the sales person (Hanna) and asked her to check with the first person I talked to who said he had the electric mirror set aside for my Monday appointment. How many male salesmen could there be? 5 min later Hanna came back and said they found the part and were installing it now. Not including the first 30 minutes because I did get there 30 min early. The **** hour appointment ended up taking 2 ****/2 hours but they got it done.

This body shop went way above and beyond for me and I am eternally grateful. They were always in contact and informative. Then when I recieved my car it was looking and driving amazingly ! I appreciate each person who had a hand in working on my vehicle even the ladies in the office they are amazing girls! 100 out of 10 is what I would rate them all!

Job was not completed. Missing parts and extra bolts

My car was returned with patches of paint gone. I was asked to sign the final papers BEFORE I was shown my car. There are places where the paint is gone. Did note this to the customer service agent. She mentioned that this might have occurred when it was it was washed. Please contact me ASAP Mary E **** ****-****-xxxx ****-****-xxxx So