The work was not as good as expected. Had I kept the car I would’ve brought it back. Also, when I picked the car up, it had not even been washed. Even the service center across the street washes the vehicle when it was in for service. Sadly, I will not be a return customer.
9/12/2022
Enrique S. VERIFIED CUSTOMER
Vehicle Make : Buick
EXCELLENT SERVICE. AWESOME TO SEE SUCH PROFESSIONALISM.. GIVE YOUR TEAM A RAISE!!!!
8/17/2022
Michelle R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Shawna kept me informed all along the way. They repaired my vehicle quickly and perfectly.
8/14/2022
Carolyn R. VERIFIED CUSTOMER
Vehicle Make : Dodge
I appreciate the good communication
8/13/2022
Paulette A. VERIFIED CUSTOMER
Vehicle Make : Honda
Car was picked-up June 3rd. Today is Aug 8th. The car is still missing a tow cover and a left rear taillight that was damaged during the repair. There has been no communication from Bell Collision as to when the repair will be completed. I have made several attempts to get a status and have been unsuccessful in getting a call back. Even went to the shop and was not able to see anyone to get a status. I was told by the front receptionist possibly the problem is the parts are still on order. The problem is no communication!! The customer service is the worst I have ever dealt with. I would like to get my car completed so I can move on.
8/8/2022
Maxine D. VERIFIED CUSTOMER
Vehicle Make : Mercury
Good work
6/30/2022
Marcus M. VERIFIED CUSTOMER
Vehicle Make : Subaru
The quality of the work done on the finish blending of the hood wasn’t done very well and my passenger side fender liner has now been ripped off because it was in properly installed.
6/27/2022
Darrell A. VERIFIED CUSTOMER
Vehicle Make : Kia
Great job.
6/19/2022
Sharon S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Shannon as a point of contact person was very professional. When she didn’t know the answer she was sure to say she would check and was able to answer all my questions. Really can’t say enough about the professionalism of your group. Even the person on the front desk on Saturday morning was very helpful. Special thanks to the technician who answered my questions too. Very happy with your work!
6/13/2022
Dolores M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Good customer service.
6/12/2022
Marcos B. VERIFIED CUSTOMER
Vehicle Make : Honda
Unfortunately I had to be a bit forceful to get my daughter's fixed on priority.
I had many broken promises (misunderstanding?) which no clear deadline.
Regardless, the car repair was ok, the paint was great but I had correct some minor mistakes, such as hood cable conduit passing in the wrong path, headlight missing a base support.
In general, the car repair was satisfactory and Bell Collision was able to accommodate my special requirements and needs.
That was a huge plus in this whole ordeal.
Thank you,
Marcos B
5/31/2022
Janelle W. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job fixing my car after the accident. Quick and quality work done. So grateful.
5/28/2022
Susan L. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you!
5/22/2022
Geary R. VERIFIED CUSTOMER
Vehicle Make : Honda
Already did this survey. There was damage done to my car while in the care of Bell Collision.
5/21/2022
Vince P. VERIFIED CUSTOMER
Vehicle Make : Mazda
just a few bumps along the way. carol or shannon know what they were.
5/16/2022
James C. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very nice and helpful!
5/5/2022
Celeate C. VERIFIED CUSTOMER
Vehicle Make : Scion
I was very pleased with the service, professionalism and results. I am a repeat Customer and will refer others to your business since I am happy with your service.
5/1/2022
Diana F. VERIFIED CUSTOMER
Vehicle Make : Honda
Grant Shafton was very courteous and always polite in my interactions with him. He always returned my calls and kept me up to date consistently with updates on my 2014 Honda CRV.
Thank you Grant for your warmth and professionalism.
Diana F