Reliable Chevrolet - Richardson

Mark Spachholz, made the difference he kept us informed during the entire process, excellent Service Advisor!! Thank you, Jesse

The repair part was perfect, and the people are very nice, personable, and a pleasure to work with. What makes the whole experience a major hassle to have to deal with is the disconnect with the car rental company(s). In a perfect world, I should be able to get a non-gouge price for a car rental simply by proving I’m having my car repaired at Reliable Chevrolet. Pick a lane, ur...ah a car rental company, and tell them that they either need to give your body work customers the same deal currently being offered to insurance company customers, or you will be sending all those customers to a different car rental company. This should be a no-brainer for them. That rental price should be the same price that they should be giving to your body work customers in any case, per the deal (contracted deal) that they already have in place with the various insurance companies. What Enterprise does is double the price (approx.). The customer has to send in the rental bill nowadays to have the insurance company reimburse them, leaving the customer that was renting a car due to their car being repaired in the body shop, which the insurance company is already on the hook for, to pay the body shop. But they are, in effect, not honoring their contracted rental price that they have agreed to with the insurance companies, leaving the individual consumer on the hook for the difference... they actually charge individuals almost double. I had the insurance company call in to get me a car at their contracted price (the price the insurance company would actually cover). I also got a call and a car right away when the insurance company got involved. Twenty-four hours after I picked up the car, they finally called me to let me know that they finally had a car for me. Reliable Chevrolet should have a negotiator contact Enterprise about how they plan to turn the whole car rental process into a much more seamless and pleasant process for Reliable’s customers. It took me four days to get a rental. Other body shops have much better deals with rental companies for their customers; Reliable’s legal office should really be all over fixing this gaping hole in its ability to provide a more pleasant experience for it's customers. It’s not the sort of thing that is going to fix itself. Someone (preferably an experienced professional negotiator) from Reliable will have to actually explain to the rental company what the future relationship is going to be like. A simple agreement shouldn’t be out of the question, tying up loos ends like limitations of liability, proprietary rights, and other standard terms, along with explanations of who picks up who, time limits for providing vehicles with reasonable penalties for when they fail, etc.. It is obvious that Reliable hasn’t approached the whole car rental arrangement with a reputable rental company as a customer satisfaction issue or basic business necessity.

Really great! Speedy kept me updated, Amazing staff!!

Nicole was so nice and helpful during the whole process ...even after.

We already discussed. Great work and service, my car was left unlocked when done. That’s all. No need for a call.

n/a

Chris was a great service advisor. He took care of everything for us with the insurance company. Thank you, Chris!

Nicole is the best. Nothing is easy during Covid times and everything **** when your car gets broken into. Reliable and Nicole really helped me out when Allstate wouldn’t. They secured my car on their lot and got my tailgate glass replaced right away despite several hurdles. I buy from Reliable, I get serviced at Reliable and I get my repairs at Reliable. I know them, I trust them and I like them more with every new encounter I have with the staff. Thanks, Nicole! I appreciate you!!

Excellent service

Everyone was so nice and kept me up to date on the work and was ready before the deadline. Yeah! Thank you so much for your kindness in my troubled time Myrtle P

Great service ready before promised

The car is still out of balance, it's still not fixed.

Reliable Chevrolet provided us with timely work, kept us informed and the final results were excellent.

My passenger side door pops when you open it.

The car looked great pluse it was done on time.

Read the other survey, please.

I also asked for some warranty issues to be addressed. NONE were fixed. Not happy with that. I'm happy with the body repairs though.

I worked with Chris while my truck was being repaired. He was very helpful. He gave me updates nearly every day and called when an issue came up that would have changed the completion date. The team got my truck back to me almost 2 weeks early and I couldn’t be happier.

Unfortunate that it took so long, but that is not Reliable’s fault. Nicole was incredible through it all. Bravo

Other than the grass not being removed under the front where the truck crashed into the grass it look great I'm satisfied