Extremely professional. Great communication. Work was completed early and looks great. Highly recommend ed.
They had me from my first phone inquiry. The entire team was very professional, helpful, informative and accommodating. I trusted them to perform the repairs to my car and was very pleased with the results. I would recommend them to anyone. Job well done!
Great job truly appreciated
Need to call, funny spots on bumper
Everyone accociated with
your company has always been polite, efficient and
Job well done
Sincerely, Louise L
Great job everyone. Not one problem and everyone was very pleasant. Loved all the emails, and every thing went as planned.
Thank you so much, I will recommend you to all my friends.
A 10 on a scale of **** to 10
Julian Lumagui really went above and beyond to help me. He was a pleasure to work with. He's a real asset to your organization.
I have had work performed by International Auto Crafters in the past and it has always been a pleasant experience.
Lisa and Gary Michaels
Great fast service. Will visit again
My car was finished earlier than expected. It was washed and detailed. It looked as good as the day I bought it. Please thank your team for me, they did an outstanding job.
Excellent service and excellent repair job!
Also, your employees are extremely pleasant and
And helpful. We were informed of the progress
Every step of the way.
Have early say 7:30 4 drop off
All I can say is WOW!! My truck was smashed and I went the shop, I was greeted by The manager and he interduced to Daryl my mercury adjuster. Within the first minutes I felt good about this place!! Then I return to pick up my truck and could not believe the repairs they were perfect!!! So I go to the office and quickly mike and Daryl are already on the paperwork and mike pulls up my truck and even turns on the a/c so when I came outside truck was ready to roll Wow this is my shop forever Thank you Mike and Daryl and entire staff.
Work was done well and I was kept up to date on status, always got through to person when I called and really liked daily email updates.
Great customer service! Daryl made me feel very comfortable leaving my vehicle with international auto crafter knowing it was under the best care.
It was a great experience, they took care of my wife's car and gave updates throughout
I am so impressed with your professionalism and communication. Everything was perfect with my car repairs, but it was so helpful to have your timely updates and reassurance that repairs were going as planned and projected. thank you!
I loved the communication via text. Felt very informed
Daryl, handled the estimate and just about everything else for my wife's truck repair, she was kind and knowledgeable answering all of my questions and especially since I've had very little experience dealing with insurance claims she went to great lengths to explain the whole process. The end product is a repaired vehicle and a very satisfying repair, but more than that a job well done by her and International Auto Crafters. I would highly recommend her and this team to anyone else who is in need of this type of repair work.
Very friendly and helpful
The work done on my truck was perfect! Looks like brand new! Jamie and all of the staff were a pleasure to work with.
I was very pleased during the whole process. Everyone there was friendly and made me feel like my car was in good hands. Michael my adjuster was just awesome and very helpful. My car looked amazing when I picked it up!
The work and end result was great. On the second week that my car was there, each day I was told "It will be ready tomorrow" that was three days in a row. Not once did anyone apologize for delays.
Michelle was great, my car was done early, and the work was done perfectly. Couldn't have been better. Thank you
Very Happy with the result????Thank you so much????
Bill was very helpful with working my car repairs around my schedule. The repairs were done quickly and I am very pleased with the job!
Michelle was always pleasant and had great communication with me through the process! I will definitely recommend International Auto Crafters to anyone who is looking for your service!
I was completely satisfied with the work and service at international Auto Crafters. The body Work was extremely well done. The professionalism of the staff was beyond exceptional.
The whole process has been wonderful. The friendly and knowledgeable staff have been there to answer every question I've had and this has by far been the smoothest repair process I have ever experienced. From the time I brought the vehicle in for an estimate all the way up until the time I picked up my finished vehicle I have experienced nothing short of amazing service. I am a customer for life now and I will be recommending IAC Menifee to all my friends and family.
Thanks for the speediness
Courteous and professional staff. I was pleased with all aspects of my repair.
Courteous and professional
Your team has been just great; professional, courteous and quality workmanship. I particularly appreciated the email updates during the repair process. Although I hope I can avoid coming in again for auto repair any time soon, I would certainly recommend you to anyone. It was a pleasure driving my clean car. Just like new!
Great customer service got my car back in a very timely manner looks brand new awesome work. Love that they throw in two free detailings twice a year for as long as you own the car! I also like how they kept you informed as to what was going on with your car either by phone or by text nice touch!
Fantastic customer swrvice everybody I talked to was super nice and did everything they could to help out. Even though I am always working and hardly ever had the time to answer the calls or come in. But nonetheless I loved the regular updates and the friendly employees. Thank you very much
Service was great and very fast turn around. Pleasant employees that helped us from start to finish.
Very good service and on time!
I would use them again if needed.
Everyone was professional and the work was expert and completed earlier than the original estimated time. Specifically, Jesse was excellent and Joey (not sure of name spelling) was fabulous and went above and beyond to make sure we were completely satisfied.
Thank you for a job well done!
I am completely satisfied, especially with the communication. I wouldn't change anything about you all. It was a pleasure to have you all repair the car. If needed in the future we shall return to you. Thanks again!
Excellent job!! Very professional from start to finish. I was updated every step of the way. I will be referring everyone I know that needs any body work done. Thank you for all your hard work.
Polite, professional, good people. Very high quality work. I am more than pleased with the time, cost, and product of this organization. Scale of **** to 10 with 10 being the best they are an easy 10. They have my business.
My car looks great and the employees were very nice. There could have been better communication with myself or my husband as to what was going on with my car and why it was taking longer than first planned. I felt that my car was being held longer because more money was being requested from my insurance than the amount in the original proposal. It was only a scratch on passenger door and rear side panel.It took 5 days to repair. I would recommend your business,I was very happy with the work done on my car. Thanks
I can trust International Auto with their honesty, their loyalty and professionalism and interaction with their customers.
You our my number one business.
Excellent customer service. Also, repair wasgreat
Thank you A satisfied customer
They were awesome and had my car back to me much faster than I expected! I'll be referring everyone I know to IAC.
Service was outstanding and prompt!
Kind personal service by Michelle with excellent communication regarding status updates.
Work done well and on time!
This is my 2nd experience with Intl Auto Crafters and have been completely impressed and satisfied with their customer service and their work. Highly recommend them!
Always the utmost professionals. Unfortunately because this wasn't the first time using them, but fortunately they are the best
Very courteous and prompt. Great service!
The woman at the front office is terrific.
Professional and helpful!!
Vehicle Make : Mini Cooper
Excellent service and work thank you very much
You did a great job in a timing manor and I am totally happy about it thanks again
We were happy that it didn't take long even with the amount of damage. Thanks!
Very courteous and seemed truely interested in our satisfaction. Treating our car with wash, vacuum, and calling rental place was beyond our expecations and was appreciated. Thank you!
Vehicle Make : Mini Cooper
Such an easy process. Everyone was kind and extremely helpful. I would definitely recommend International Auto crafters to others!
I am very happy with your service & will recommend my family & friends.
Good communication throughout the repairs. When l left a message to follow up received a call back in a timely manner
THANK YOU ..TO YOUR TEAM WORK I really love your guys service..you guys did a great job on my car and returning back the way my car was before...clean and neat..thank for letting me know everyone you guys did something to my car and keeping me on touch till u guys fixed...thank you international auto craft employees..
We greatly appreciate the fast repair and the constant communication with us through the process. The staff was completely wonderful, from those at the front desk to those who we didn't see personally but we do see their hard work. Thank you!
The crew and Jesse did an awesome job with the car it looks brand new. They even got it done a week early. The care and detail that they do here is amazing. The lifetime warranty on all body work is great. This means that they take pride in their work that they are willing to stand behind it. Great job guys keep up the great work. I see why USAA trusts you guys. Thank you
Great communication! Got my car back back looking great! Thanks again!
Very professional I love the work that was done to my vehicle over all my rating is a perfect 10 will refer to people thank u so much
Our initial contact was with Mike, who was very professional and answered all of our questions. Everyone else we had contact with was also very professional and helpful. Our repair was completed prior to the initial estimated date. The email updates they provided us were great, and our car looks like new. We would highly recommend this company.
Rental car delivered on time and my car was done sooner then expected.
Totally satisfied with car repair experience.
I was thrilled with the level of workmanship and service at every level of the process.; overall the end result was fabulous!
Not only was the craftsmanship top notch, but the professionalism and care of the staff blew my expectations away!
No need to go on with it......Jessie knows what happened and apologized completely. A new scratch showed up on the door, but was in a hurry to get out of there.
Every single staff member at IAC that I had any interaction with were very friendly and professional. Thank you all!!
Did a great job on the 2017 Equinox guys I really appreciate that you got it back to me a day early!
At first I was feeling uncomfortable with how long it was taking for my car to get complete because of some different type of delays that occurred with the parts coming in from the dealers. However, the manager and his team member Jessie were very patient and communicated with me about the process which kept my trust secure. Thank you!
Jessy made the process seamless and kept me updated on the progress. the work and extra care that was taken were above and beyond expectations
We felt the experience other than the car rental was very professionally done from Michelle to the Manager. Follow-up was amazing
Outstanding service and working with Enterprise USAA system makes a seamless experience
I was extremely, beyond happy and satisfied with e erroneous that works there and the repairs done to my vehicle. Thank you so very much for the time, effort and promptness to get my vehicle back to normal. I would definitely recommend this company to anyone who needs their vehicle repaired
Great service. Very customer focused.
Jesse was the greatest. He kept me updated every step of the way. Car was finished ahead of schedule.
You guys are the best!
I was always kept in the loop and when I had to pick it up before the scheduled completon time you came thru and had it done and ready to go.
Thank you so much for making it happen.
Did a great job. 10/10! Very satisfied. ????????
My car looks perfect and was finished weeks before the estimated finish date. They did a great job.
The best experience I've ever dealt with at a repair shop. Darrly was amazing and would definitely bring my car back. Thanks again
Could not be happier with International!
It was a great experience, fast and friendly service done in a timely manner. I couldn't be more satisfied.
Great company to work with.....would highly recommend them to friends and family. Jessie was most helpful....a very congenital person.
Thank you so very much for the great service.
The paint and the quality of repair is beyond my expectations. Thanks to all of you and special thanks to Rob for his professionalism and transparency. I really appreciate it.
Daryl was so helpful and understanding through the process. She kept me updated at all times, the quality of work is top notch and I feel like I'm driving a brand new car again!
Excellent customer service the entire time. Nicole was on point with following up frequently and giving me updates. Great job to the guys who put the car back together, my carlooks great! Very professional from start to finish. . I will be recommending to friends. Oh yeah thanks Matt for delivering and making the swap of my car and the rental car so smooth.
Very friendly staff and repairs were done on time. Would definitely recommend this shop.
The repair was so fast. Love how they keep you updated on a daily with the status of the car.
I am very happy with the work done on my car. Daryl was very helpful and took care of things beyond what I expected. Hopefully I won't need to go back but I will definitely recommend and Yelp.
A job well done. I was totally satisfied with the level of care and service I received. However, I was confused with the text messages and live calls I received as they said two different things. Example; I received a text message about 9 am that said my car was on schedule to be completed next Friday (in 7 days), about two hours later I received a phone call advising me my car was ready for pick up. I was confused, and thought maybe I received a call on error. If the text messages are automated and not accurate skip them to avoid confusion.
Great job to the whole team there!
The most important thing to me was the amount of communication that I had with Nicole Castillo and how understanding and helpful she was for my situation. She really went the extra mile to help me understand every step of the process to making sure my car would be fine and getting general updates. All in all, I really felt like she cared about helping me and making sure my experience with the body shop was as easy as possible. Also, I was extremely happy to see how fast my car was repaired and the quality of the repair. It seems as if my car was never hit in the first place. I would definitely come here again for any problem with my car. Thank you International Autocrafters and thank you Nicole!
I am very satisfied with what they did with my two vehicles very good work from the secondary to the adjuster were very polite gave me all the information I needed and more I didn't have to be calling to see what was happening with my cars so yes I am very satisfied you guys and yes I will use you again if it's needed and recommend you of course so I give your service a 10 plus thank you Patricia O
The BEST body shop anywhere. All staff were always pleasant, professional and friendly. I was frequently updated as to the progress of the repairs to my car. They even managed to finish the repairs 2 days early to accomodate our travel plans. The waiting room is bright, comfortable and clean. They made all arrangements for my rental. I hope do not need repairs to the body of my car again but, if I do, I will only use International Auto Crafters!
Very professional and very personable. Thank You
Nicole was amazingly efficient, thorough and kind throughout the entire process. I will never go anywhere else. She refreshed my opinion of the decline in customer service. Thank you for a trouble free and very satisfactory start to finish experience.
very professional service would recomend your company
to other customers thanks to Daryl good job
Delivered before date given when turned in. Kept me informed about progress on repairs. Very friendly at all times. Thanks everyone.
The staff are awesome and patient. Customer service is priority at the Lake Elsinore store. Thanks for being so helpful and friendly Susan, Nicole, and Daryel.
From what I've seen so far it looks like it's real good
Thanks for your service I'm happy
Jesse of International Auto Crafters in Menifee made a difficult situation a stress-free experience, very appreciated.
Miss Daryl was wonderful, very knowledgeable and customer friendly. She and Miss Susan made things very easy and the repairs were completed in a timely manner. The work that was done on my BMW was exceptional and I was very happy!!! I will definitely be referring your company to anyone I know that are needing autonomy repairs!!!! Thank you all again
Great staff, keeping the customer informed every step of the way, and helped with any questions I had. Loved that they were able to work with me if I had any request or anything else I had. Thank you guys for everything my car looks awesome
They we're so great. They called all the time to keep you informed on how your care was doing. That has never been my experience with anyone else. The personnel were very gracious. I would recommended them to anyone
Work perfect as expected, but not as expected communication on status and progress was constant and accurate. Would look no where else if services ever needed in the future!
Thank you do doing a professional job on my car.
Outstanding service, constant updates.
THEY WERE VERY FAST, FRIENDLY, AND SUFFICIENT. BY FAR BEST CUSTOMER SERVICE AND EXPERIENCE ALL TOGETHER. THANK YOU!
Customer service was great and was updated the status of the vehicle. The car was repaired as promised. Thank you
Vehicle Make : Mini Cooper
Daryl really goes above and beyond to help make the insurance claim process easy and kept us updated with the progress of the repairs.
Professional, nice team and quick service.
Friendly staff. Job well done. Completely satisfied.
Very happy with my car. Looks great and came back so clean. Thanks guys!
Surprisingly outstanding service.
I just want to thank you guys very professional I will recommend my friends to you guys thanks again
Everyone is very warm and polite. Very helpful and caring to my needs when going thru something stressful when your has been hit.
The service and follow through was first class! Thank you again!!
Daniel was the best very patient very honest and helpful. But the work they do is not detailed at all it compares to a back yard shop. I'm a car enthusiasts and have worked on alot of cars as a hobby so I have some knowledge on what to look at and it was simply a joke to have to inspect my car 3 times and still not get it done right. I know that a manager of a collision repair place he has the pressure to get cars in and out ASAP for the company is priority to save the business money and make a profit that's obvious but that gives the manager no right to talk to a client with sarcasim and to be rude and pushy. Customer service is the key to success in any business. But this Manager I think his name was David has it all wrong. Not satisfied at all Daniel tried to help as much as possible but he can only do so much. I have pictures to proof the poor work.
The repairs on my truck look great and we had a very positive experience working with international auto crafters. We especially like the frequent updates on how the repairs were progressing.
Very polite and fast service. Thank you.
I always get my cars fix at IAC
And yes I'm very satisfy.
A job well done thank you very much.
As always everything went very smooth
Car looks great, especially the detail job
After more observation- we noticed that a few scratches were still there. But other than this, everything was great.
We thank everyone involved and appreciate the smooth process.
We hope you all have a Great New Year!!!!
Everything from initial phone call to keeping me updated with the progress of my car was incredible! Friendly staff, easy to work with, heard everything I had to say, test drove the car with me. Answered all my questions! International Auto Crafters will be my number one stop if I ever get hit again! I highly recommend you all!! And thank you for finishing my car faster than expected BY TWO DAYS!! I cannot be happier at this point! Now to be able to drive tomorrow:)
So far, The car looks and drives well. Merry Christmas and a happy New Year to you and your team.
Their service was completely professional and fast and received almost daily updates on the progress. Rob runs a very tight ship
I was updated through out the process, which was great.
I liked knowing what was going on. Nicole was helpful and knowledgeable.
My car drives great. Just need my mirror and will be back to normal.
Thanks to everyone for the great experience
Outstanding work. Well beyond expectations. Thank you!
My car was repaired to the highest standards. It was also washed and cleaned inside and out I couldn't be happier
The experience was like no other. My car had minor cosmetic damage on the rear passenger side quarter panel. Estimated time of completion was a total of 3 days. I got my car the very next day. Repairs were phenomenal, like it was new. My car wash washed thoroughly and even the interior was vacuumed and wiped down. Staff was great and service was excellent. Thank you for the detailed work.
They did an excellent job at fixing up my car on time. The transaction was smooth as well.
My truck looks great!! Thanks guys.
This was our second experience with your business and again we are 100% satisfied
I want to thank IAC for doing an outstanding job on my car, I could not ba any happier to have taken my car too IAC. Everyone was very professional and I want to thank Jessi fir making feel like the IAC family he kept informed of the progress on our BMW. Once again thank you keep up the best work ever my number one shop for auto repairs.
Everyone we worked with was a pleasure and the workmanship met a high standard.
Vehicle Make : Volkswagen
Very professional. Quick and quality service.
Chris Valdez was awesome and I will and I would recommend anyone to go to you guys everyone was so nice I felt like I knew them all for years thank the car is great
very efficient honest and professional
I like the way I received texts periodically and the way you guys reached out on the phone calls thank you.
Jesse is an asset to your business, I would recommend you to friends and family
Professional, timely, seamless service. Thanks
Fast, courteous service with quality work.
Your the best I was very satisfied very professional I would recommend. I was informed every day.thank you so much
Everyone was very friendly and helpful!
The team was courteous, very responsive, always informative, and simply nice durning this traumatic time. You may laugh but ones transpiration is a means of life here in California.
Left rear quarter panel not repaired to satisfaction needs re-work.
You advised will order new part and pay for rental at no expense to me.
I am hoping this issue will be resolved.
Wonderful de%vicr. Fast and efficient. Loved the upfates
Job done on time and car was clean and ready when promised
Excellent body and paint work
Thank you to all the people who work in my kia I'm to happy to have my car back thank you so much god bless you
Nicole was amazing!!! Always friendly and kept me posted every step of the way. My car also looks great!
They did everything they said they would and more and on time. Thank You
International Auto Crafters did an excellent job, our car looks like new. Service was excellent, they gave me a ride to rental car and offered to have me leave the rental car at their location.
Chris was very helpful and professional. I was very sad to leave my car, but it was left in good hands and I was even more excited to get it home.
I'm completely satisfied with the quality of work International Auto Crafters did on my car. Thank you!
They kept me informed every step of they way. Explained the process in detail and has completed everything they promised. And to my satisfaction
Jesse gives very good customer service and their work is superb.
Vehicle Make : Volkswagen
Everything came out great, thank you for the communication updates and getting the job done ahead of schedule.
Excellent customer service
Professional treatment and excellent work. Would recommend
Your company to anyone in need of auto body work.
On a scale of **** to 10, your a 10.
Vehicle Make : Mitsubishi
The repair was faster than expected. And they washed my car. Fast friendly service.
I love all the text and email updates I received. It's great knowing what is going on with the car. Great job on the car.
The staff was incredible. The work was done on time and done very well.
Although the professionalism and the attendances of the associates we dealt with were excellent, the workmanship of the repair was not 100% to our liking. There were areas on the vehicle that require reworking. We would have rathered left the vehicle longer in order for the appropriate amount of attention be paid to the complete repair of the damage.
Great paint work, not a spot of orange peel.
I do have just mist of over spray on the fear window and
left rear quarter. If I can't get it off, I'll let you know and
someone can rub it out. Your offer to detail the car in six
months is outstanding customer service. I will recommend
international auto crafters to one and all.
You guys are awesome!!! My car looks brand new, and it was done so quickly. Thank you Nicole for all the updates!!
Every single person who worked there, from Ivan who drove me to to get my rentalj
Cris is an excellent employee helped and updated me frequently of the progress of my car repair. I am ver impressed with his professionalism and politeness. The same goes with Susan from the front office. You have a great team
Simple repair handled professionally. Hope to not need it, however would trust you again with repair needs.
Excellent service; excellent staff; excellent communication.
Todd, Mike and the crew did a great job working with my schedule... The work on the car looks great and I really appreciate the extra effort they took to take care of my car! Thank you!!!
Nicole was extremely helpful in all aspects of my repair process. I haven't experienced customer service like that in a very long time!! :)
Jesse was very helpful often giving updates as the repairs was ongoing. The repairs were good and warranty if there are problems that arise. One thing though the other lady at your office was not customer friendly and felt uncomfortable with her reception as if I was not a customer. Overall the service is good.Thank you.
I rate them a ten for all their work. I will use them again
Good follow up and quick service
Vehicle Make : Mitsubishi
It was great working with Jesse! Awesome customer service!
Everything was perfect from the time I walked in the door, you guys are the best
Very professional! I really appreciate being able to get my car in so quickly even with some slight confusion on my behalf. Jesse is very kind and professional. Thanks!
Great customer service. Jesse was super friendly & helpful! My car was fixed so fast, it looks great & the complementary car wash/detail was awesome.
They did a great job, Matt informed us about all the details and his job was was great , we really appreciate his work and honesty . Thank you so much. Amal Saad
I loved how they kept me updated on how my car was and it was done even before the time predicted. The color of my car was exactly the same color as my body cause I have a special color on my car I love how it looks like I never got into an accident.
Good job! Thank you for your very friendly staff and superior work! I really appreciate it David T
Very good service. Always stayed in contact with me on updates. Thank you once again.