We greatly appreciate the fast repair and the constant communication with us through the process. The staff was completely wonderful, from those at the front desk to those who we didn't see personally but we do see their hard work. Thank you!
The crew and Jesse did an awesome job with the car it looks brand new. They even got it done a week early. The care and detail that they do here is amazing. The lifetime warranty on all body work is great. This means that they take pride in their work that they are willing to stand behind it. Great job guys keep up the great work. I see why USAA trusts you guys. Thank you
Great communication! Got my car back back looking great! Thanks again!
Very professional I love the work that was done to my vehicle over all my rating is a perfect 10 will refer to people thank u so much
Our initial contact was with Mike, who was very professional and answered all of our questions. Everyone else we had contact with was also very professional and helpful. Our repair was completed prior to the initial estimated date. The email updates they provided us were great, and our car looks like new. We would highly recommend this company.
Rental car delivered on time and my car was done sooner then expected.
Totally satisfied with car repair experience.
I was thrilled with the level of workmanship and service at every level of the process.; overall the end result was fabulous!
Not only was the craftsmanship top notch, but the professionalism and care of the staff blew my expectations away!
No need to go on with it......Jessie knows what happened and apologized completely. A new scratch showed up on the door, but was in a hurry to get out of there.
Every single staff member at IAC that I had any interaction with were very friendly and professional. Thank you all!!
Did a great job on the 2017 Equinox guys I really appreciate that you got it back to me a day early!
At first I was feeling uncomfortable with how long it was taking for my car to get complete because of some different type of delays that occurred with the parts coming in from the dealers. However, the manager and his team member Jessie were very patient and communicated with me about the process which kept my trust secure. Thank you!
Jessy made the process seamless and kept me updated on the progress. the work and extra care that was taken were above and beyond expectations
We felt the experience other than the car rental was very professionally done from Michelle to the Manager. Follow-up was amazing
Outstanding service and working with Enterprise USAA system makes a seamless experience
I was extremely, beyond happy and satisfied with e erroneous that works there and the repairs done to my vehicle. Thank you so very much for the time, effort and promptness to get my vehicle back to normal. I would definitely recommend this company to anyone who needs their vehicle repaired
Great service. Very customer focused.
Jesse was the greatest. He kept me updated every step of the way. Car was finished ahead of schedule.
You guys are the best!
I was always kept in the loop and when I had to pick it up before the scheduled completon time you came thru and had it done and ready to go.
Thank you so much for making it happen.
Did a great job. 10/10! Very satisfied. ????????
My car looks perfect and was finished weeks before the estimated finish date. They did a great job.
The best experience I've ever dealt with at a repair shop. Darrly was amazing and would definitely bring my car back. Thanks again
Could not be happier with International!
It was a great experience, fast and friendly service done in a timely manner. I couldn't be more satisfied.
Great company to work with.....would highly recommend them to friends and family. Jessie was most helpful....a very congenital person.
Thank you so very much for the great service.
The paint and the quality of repair is beyond my expectations. Thanks to all of you and special thanks to Rob for his professionalism and transparency. I really appreciate it.
Daryl was so helpful and understanding through the process. She kept me updated at all times, the quality of work is top notch and I feel like I'm driving a brand new car again!
Excellent customer service the entire time. Nicole was on point with following up frequently and giving me updates. Great job to the guys who put the car back together, my carlooks great! Very professional from start to finish. . I will be recommending to friends. Oh yeah thanks Matt for delivering and making the swap of my car and the rental car so smooth.
Very friendly staff and repairs were done on time. Would definitely recommend this shop.
The repair was so fast. Love how they keep you updated on a daily with the status of the car.
I am very happy with the work done on my car. Daryl was very helpful and took care of things beyond what I expected. Hopefully I won't need to go back but I will definitely recommend and Yelp.
A job well done. I was totally satisfied with the level of care and service I received. However, I was confused with the text messages and live calls I received as they said two different things. Example; I received a text message about 9 am that said my car was on schedule to be completed next Friday (in 7 days), about two hours later I received a phone call advising me my car was ready for pick up. I was confused, and thought maybe I received a call on error. If the text messages are automated and not accurate skip them to avoid confusion.
Great job to the whole team there!
The most important thing to me was the amount of communication that I had with Nicole Castillo and how understanding and helpful she was for my situation. She really went the extra mile to help me understand every step of the process to making sure my car would be fine and getting general updates. All in all, I really felt like she cared about helping me and making sure my experience with the body shop was as easy as possible. Also, I was extremely happy to see how fast my car was repaired and the quality of the repair. It seems as if my car was never hit in the first place. I would definitely come here again for any problem with my car. Thank you International Autocrafters and thank you Nicole!
I am very satisfied with what they did with my two vehicles very good work from the secondary to the adjuster were very polite gave me all the information I needed and more I didn't have to be calling to see what was happening with my cars so yes I am very satisfied you guys and yes I will use you again if it's needed and recommend you of course so I give your service a 10 plus thank you Patricia O
The BEST body shop anywhere. All staff were always pleasant, professional and friendly. I was frequently updated as to the progress of the repairs to my car. They even managed to finish the repairs 2 days early to accomodate our travel plans. The waiting room is bright, comfortable and clean. They made all arrangements for my rental. I hope do not need repairs to the body of my car again but, if I do, I will only use International Auto Crafters!
Very professional and very personable. Thank You
Nicole was amazingly efficient, thorough and kind throughout the entire process. I will never go anywhere else. She refreshed my opinion of the decline in customer service. Thank you for a trouble free and very satisfactory start to finish experience.
very professional service would recomend your company
to other customers thanks to Daryl good job
Delivered before date given when turned in. Kept me informed about progress on repairs. Very friendly at all times. Thanks everyone.
The staff are awesome and patient. Customer service is priority at the Lake Elsinore store. Thanks for being so helpful and friendly Susan, Nicole, and Daryel.
From what I've seen so far it looks like it's real good
Thanks for your service I'm happy
Jesse of International Auto Crafters in Menifee made a difficult situation a stress-free experience, very appreciated.
Miss Daryl was wonderful, very knowledgeable and customer friendly. She and Miss Susan made things very easy and the repairs were completed in a timely manner. The work that was done on my BMW was exceptional and I was very happy!!! I will definitely be referring your company to anyone I know that are needing autonomy repairs!!!! Thank you all again
Great staff, keeping the customer informed every step of the way, and helped with any questions I had. Loved that they were able to work with me if I had any request or anything else I had. Thank you guys for everything my car looks awesome
They we're so great. They called all the time to keep you informed on how your care was doing. That has never been my experience with anyone else. The personnel were very gracious. I would recommended them to anyone
Work perfect as expected, but not as expected communication on status and progress was constant and accurate. Would look no where else if services ever needed in the future!
Thank you do doing a professional job on my car.
Outstanding service, constant updates.
THEY WERE VERY FAST, FRIENDLY, AND SUFFICIENT. BY FAR BEST CUSTOMER SERVICE AND EXPERIENCE ALL TOGETHER. THANK YOU!
Customer service was great and was updated the status of the vehicle. The car was repaired as promised. Thank you
Vehicle Make : Mini Cooper
Daryl really goes above and beyond to help make the insurance claim process easy and kept us updated with the progress of the repairs.
Professional, nice team and quick service.
Friendly staff. Job well done. Completely satisfied.
Very happy with my car. Looks great and came back so clean. Thanks guys!
Surprisingly outstanding service.
I just want to thank you guys very professional I will recommend my friends to you guys thanks again
Everyone is very warm and polite. Very helpful and caring to my needs when going thru something stressful when your has been hit.
The service and follow through was first class! Thank you again!!
Daniel was the best very patient very honest and helpful. But the work they do is not detailed at all it compares to a back yard shop. I'm a car enthusiasts and have worked on alot of cars as a hobby so I have some knowledge on what to look at and it was simply a joke to have to inspect my car 3 times and still not get it done right. I know that a manager of a collision repair place he has the pressure to get cars in and out ASAP for the company is priority to save the business money and make a profit that's obvious but that gives the manager no right to talk to a client with sarcasim and to be rude and pushy. Customer service is the key to success in any business. But this Manager I think his name was David has it all wrong. Not satisfied at all Daniel tried to help as much as possible but he can only do so much. I have pictures to proof the poor work.
The repairs on my truck look great and we had a very positive experience working with international auto crafters. We especially like the frequent updates on how the repairs were progressing.
Very polite and fast service. Thank you.
I always get my cars fix at IAC
And yes I'm very satisfy.
A job well done thank you very much.
As always everything went very smooth
Car looks great, especially the detail job
After more observation- we noticed that a few scratches were still there. But other than this, everything was great.
We thank everyone involved and appreciate the smooth process.
We hope you all have a Great New Year!!!!
Everything from initial phone call to keeping me updated with the progress of my car was incredible! Friendly staff, easy to work with, heard everything I had to say, test drove the car with me. Answered all my questions! International Auto Crafters will be my number one stop if I ever get hit again! I highly recommend you all!! And thank you for finishing my car faster than expected BY TWO DAYS!! I cannot be happier at this point! Now to be able to drive tomorrow:)
So far, The car looks and drives well. Merry Christmas and a happy New Year to you and your team.
Their service was completely professional and fast and received almost daily updates on the progress. Rob runs a very tight ship
I was updated through out the process, which was great.
I liked knowing what was going on. Nicole was helpful and knowledgeable.
My car drives great. Just need my mirror and will be back to normal.
Thanks to everyone for the great experience
Outstanding work. Well beyond expectations. Thank you!
My car was repaired to the highest standards. It was also washed and cleaned inside and out I couldn't be happier
The experience was like no other. My car had minor cosmetic damage on the rear passenger side quarter panel. Estimated time of completion was a total of 3 days. I got my car the very next day. Repairs were phenomenal, like it was new. My car wash washed thoroughly and even the interior was vacuumed and wiped down. Staff was great and service was excellent. Thank you for the detailed work.
They did an excellent job at fixing up my car on time. The transaction was smooth as well.
My truck looks great!! Thanks guys.
This was our second experience with your business and again we are 100% satisfied
I want to thank IAC for doing an outstanding job on my car, I could not ba any happier to have taken my car too IAC. Everyone was very professional and I want to thank Jessi fir making feel like the IAC family he kept informed of the progress on our BMW. Once again thank you keep up the best work ever my number one shop for auto repairs.
Everyone we worked with was a pleasure and the workmanship met a high standard.
Vehicle Make : Volkswagen
Very professional. Quick and quality service.
Chris Valdez was awesome and I will and I would recommend anyone to go to you guys everyone was so nice I felt like I knew them all for years thank the car is great
very efficient honest and professional
I like the way I received texts periodically and the way you guys reached out on the phone calls thank you.
Jesse is an asset to your business, I would recommend you to friends and family
Professional, timely, seamless service. Thanks
Fast, courteous service with quality work.
Your the best I was very satisfied very professional I would recommend. I was informed every day.thank you so much
Everyone was very friendly and helpful!
The team was courteous, very responsive, always informative, and simply nice durning this traumatic time. You may laugh but ones transpiration is a means of life here in California.
Left rear quarter panel not repaired to satisfaction needs re-work.
You advised will order new part and pay for rental at no expense to me.
I am hoping this issue will be resolved.
Wonderful de%vicr. Fast and efficient. Loved the upfates
Job done on time and car was clean and ready when promised
Excellent body and paint work
Thank you to all the people who work in my kia I'm to happy to have my car back thank you so much god bless you
Nicole was amazing!!! Always friendly and kept me posted every step of the way. My car also looks great!
They did everything they said they would and more and on time. Thank You
International Auto Crafters did an excellent job, our car looks like new. Service was excellent, they gave me a ride to rental car and offered to have me leave the rental car at their location.
Chris was very helpful and professional. I was very sad to leave my car, but it was left in good hands and I was even more excited to get it home.
I'm completely satisfied with the quality of work International Auto Crafters did on my car. Thank you!
They kept me informed every step of they way. Explained the process in detail and has completed everything they promised. And to my satisfaction
Jesse gives very good customer service and their work is superb.
Vehicle Make : Volkswagen
Everything came out great, thank you for the communication updates and getting the job done ahead of schedule.
Excellent customer service
Professional treatment and excellent work. Would recommend
Your company to anyone in need of auto body work.
On a scale of **** to 10, your a 10.
Vehicle Make : Mitsubishi
The repair was faster than expected. And they washed my car. Fast friendly service.
I love all the text and email updates I received. It's great knowing what is going on with the car. Great job on the car.
The staff was incredible. The work was done on time and done very well.
Although the professionalism and the attendances of the associates we dealt with were excellent, the workmanship of the repair was not 100% to our liking. There were areas on the vehicle that require reworking. We would have rathered left the vehicle longer in order for the appropriate amount of attention be paid to the complete repair of the damage.
Great paint work, not a spot of orange peel.
I do have just mist of over spray on the fear window and
left rear quarter. If I can't get it off, I'll let you know and
someone can rub it out. Your offer to detail the car in six
months is outstanding customer service. I will recommend
international auto crafters to one and all.
You guys are awesome!!! My car looks brand new, and it was done so quickly. Thank you Nicole for all the updates!!
Every single person who worked there, from Ivan who drove me to to get my rentalj
Cris is an excellent employee helped and updated me frequently of the progress of my car repair. I am ver impressed with his professionalism and politeness. The same goes with Susan from the front office. You have a great team
Simple repair handled professionally. Hope to not need it, however would trust you again with repair needs.
Excellent service; excellent staff; excellent communication.
Todd, Mike and the crew did a great job working with my schedule... The work on the car looks great and I really appreciate the extra effort they took to take care of my car! Thank you!!!
Nicole was extremely helpful in all aspects of my repair process. I haven't experienced customer service like that in a very long time!! :)
Jesse was very helpful often giving updates as the repairs was ongoing. The repairs were good and warranty if there are problems that arise. One thing though the other lady at your office was not customer friendly and felt uncomfortable with her reception as if I was not a customer. Overall the service is good.Thank you.
I rate them a ten for all their work. I will use them again
Good follow up and quick service
Vehicle Make : Mitsubishi
It was great working with Jesse! Awesome customer service!
Everything was perfect from the time I walked in the door, you guys are the best
Very professional! I really appreciate being able to get my car in so quickly even with some slight confusion on my behalf. Jesse is very kind and professional. Thanks!
Great customer service. Jesse was super friendly & helpful! My car was fixed so fast, it looks great & the complementary car wash/detail was awesome.
They did a great job, Matt informed us about all the details and his job was was great , we really appreciate his work and honesty . Thank you so much. Amal Saad
I loved how they kept me updated on how my car was and it was done even before the time predicted. The color of my car was exactly the same color as my body cause I have a special color on my car I love how it looks like I never got into an accident.
Good job! Thank you for your very friendly staff and superior work! I really appreciate it David T
Very good service. Always stayed in contact with me on updates. Thank you once again.
Thank you for the excellent service on my car! All the details on my repair were clearly communicated and the results are outstanding. I appreciate your professionalism!
The repair work was done professionally and looks perfect. My vehicle was done exactly when they said it would. This was the first time I've been to this business. Very good experience and would definitely recommend this business to anyone else.
The service is fantastic. The car was repaired so fast it surprised me. The shop went way above and beyond. The single most outstanding body repair service I have experienced in 44 years of driving.
Awesome job- done when promised- excellent customer service
Todd was great to deal with as was Christina & Brittany but you guys could do a better job of keeping me notified of the status of the repair. I had to call twice to ask if it was done. The email software you use is nice but you need to use it for it to be effective.
Everyone was very nice to deal with especially Todd. My car was ready when he said it would be and I'm back on the road. The car repairs look great. As if no accident ever happened.
Thank you very much.
They did a great job. Very happy and satisfied with my vehicle.
Jesse was awesome,helpful,and explained the process.. He was also kind!
My van looks back to normal...????
Thank you for doing such a great job! The car looks great and you were all a pleasure to deal with!
Good Experience and Highly Recommended if you want your car fixed. Jesse Arredondo is very professional, honest and nice. You can trust this guy. Good job in fixing our car and will bring there again. Thank you!!!
I couldn't have been more satisfied and pleased with the excellent work that your company repaired on car and the courtesy of the workers treated me employed there..thank you very much and most sincerely Louise L
Great communication, great work!
Everyone at International Auto Crafters is so friendly. Mike was awesome at explaining any repairs my car needed and answered any questions and concerns that I had. Thank you so much for the great service!
we were called on a friday telling us it would be ready theon monday and it was not.we were then told it would be ready by end of day tuesday and it was not ready until wedneaday at noon. Our car was presented to us with masking tape residue on it and finger prints on fender. also our car was not finished it was missing black out strips. we had to come back another day.
No additional thoughts. Thanks for the quick, quality service.
You all are a great team I couldn't have picked a more prefect excellent business to get my car fixed at, I really appreciate your kindness and professionalism.
Perfect...My car was even cleaned to perfection when finished. Staff are all very professional, caring and truly helpful in every way, I would highly recommend them. I gave them the highest recommendation ever to my Insurance Company who had referred me to them. Judy Boehm
Todd and staff,
We are so pleased with the wonderful repairs you did on our 2006 Infiniti.
Jack & Marilyn Alt
The repair for a minor collision took two full weeks to complete, which is a very long period of time to wait. Upon receiving my car today, I found that the AC doesn't work. The AC did work when I dropped the car off for repair two weeks ago. In addition, according to the invoice, the AC was on the list of items that was replaced. So after two weeks of the cost and inconvenience of renting a car, my car is still not repaired and I will be inconvenienced further. I am extremely disappointed because IAC was recommended to me and I chose this shop despite the many other options. I could never recommend this business to others in my community and I plan to contact my insurance company ASAP.
Matt was beyond helpful and professional and went the extra mile to ensure my car was done right. I appreciate his follow and communication very much.
I'll be there in the morning because part of the repaired job came off right after I got on the freeway tonight.
I'm am a return customer because I was very happy with your service the first time. I hope to never have damage to my truck again. but if I do ,I will be returning to International Auto Crafters.
Text update was a good way to keep me updated..everyone was helpful and detail twice a year is cool...thanks IAC!
Everyone was very friendly and efficient. The job was even finished a day early.
Totally professional, they kept me up to date throughout the week and I would certainly used their services again.
Great Job and friendly people ! Will definetly go back to International for future repairs ! My car looks fantastic and further more it was done before the due date ! Very satisfied customer ! Thank you
You were very professional & made it very easy to have my car repair completed . Thank you !
Matt was extremely helpful throughout this entire process. He kept me updated and had my car finished in a timely fashion. The front office staff was also extremely helpful. An all around wonderful experience. Thank you all.
Great job, professional from the check in to check out
Work was done correctly and professionally
This is my second time here. It's not fun the first time an incident occurs and you have to go through the hassle of getting your car repaired, especially the second time around. They have fixed my car to complete satisfaction the first time and this second time was a cake walk. They were very open with their communication with me and how long my car would be with them for. It is nice to have a complete understanding and a step by step break down of how they will be repairing my car. I would recommend this shop to everyone.
Outstanding customer service and quality work every time. We have used them twice now and they always go above and beyond. Keep doing what you are doing! I would highly recommend using international auto crafters.
Great job! Appreciate the work done.
I'm very happy with how it came out.
Incredible experience excellent workmanship thank you for your professionalism.
The business was very friendly and professional. The body work looks great. Leslie was very helpful and communicated every step of the repairs through text or calls. I had a great experience overall and would recommend this business to family or friends.
Thrilled to see my car fixed so perfectly
They took care of my truck and I had nothing to worrie about
Everyone was nice and I didn't have to do anything but drop my car off and pick it up. They took a stressful situation and took the stress right out of it. Great place with great people.
Absolutely best service. Price, time and people top notch. Will come back if needed (hope not). Leslie another job well done.
Todd was a true professional, I felt very confident that they were the right people to repair my car.
The young lady in the front office is a definite asset.
I am very satisfied both with the repairs that were done, and with your great customer service. Daryl ( spelling) did an outstanding job of making sure that I was well taken care of.
Great costumer service Derol did an amazing job keeping me updated on the status of my car than you so much
Great customer service...kept me updated and well informed on the progress of my car.
My LED headlights were ruined. I understand contractually it only has to be restored to mfg specs but that was a wasted 350.00 that has been in my car for two years.
The repair of our car was completed quickly and perfectly. I appreciated being kept up to date each day. The customer service was exceptional, thanks to everyone at IAC.
Excellent service and quality of workmanship!
Completed **** day early & looks like new.
I loved working with Daryl. She never made me feel inadequate for asking questions. She knows the car is my Baby and she oversaw a great job on it!
The car looks great! The unfortunate thing was that it took longer than what they said. Also, the person that drove the car to the front at the time of pick up, he was driving it like if it was his personal car. I don't even drive my car like that. And that shows no respect for customers cars. My husband and I couldn't believe it, but my husband did confronted him.
You did such a wonderful job on my car that I'm very satisfied with the results. When my farmers agent recommended your place to fix my car, I was kind of worried, little I knew the kind of job you'll do...excellent!
Thank you so much,
Thank you for the great customer service and quality repair. You are the best.
Staff was very friendly and took care of my vehicle quickly. I will definitely recommend to friends and family!
Darrell was awesome! Communicated often and was up front about delays- we are overall very impressed with all aspects of our repair! We will definately recommend you!
Commitment to customers is praiseworthy and the contact by email about the progress of the repair very much appreciated . I would give high recommendations to International Auto Crafters .
Excellent job! I was well taken care of by all the staff! 10 out of 10
My experience was nothing short of excellent! Susan & Darryl went above and beyond to answer any questions I had regarding the repairs and were very proactive in letting me know the status of my car on a daily basis. I highly recommend their services!
Justin was professional and friendly. He answered my questions completely and honestly. He made me feel at ease. The work done on my car was superb. The body work and paint job was excellent! I also appreciate the lifetime carwash. I really appreciate that as a customer. In addition, I really like how they kept in contact with me throughout the whole process. They kept in touch and promptly returned my calls if I had any questions. Overall, great customer service! I highly recommend your service to anyone.
It was amazing to see the car after the repairs. I couldn't tell that the car was in an accident! Thank you for your professionalism and craftsmanship. I will insist on having any future repairs done only bye this establishment.