Vehicle Make : Mitsubishi
Everyone at Caliber Collision, were professional and courteous, Ryan was always helpful. The young women at the front desk were also professional and courteous.
We have used your company for many years. Thank you for your help and kindness.
Edgar and Pete were awesome, car was fine right and looks brand new. I live in Highlsnd and drive to this location.
Marco is a very helping and sensitive person to the customers needs very much appreciate it
Thank you for theJob well Done, very happy
The team was outstanding. From the front desk to the Management. Including the shuttle driver. Professional and earnest consideration for the customer at its best. Thanks Drake and Ricky!
I'm very with the job they did. I was always notified everyday
Of the process by text messages and also by phone.
Once my car was done they provide transportation
For me to pick up my car.. *****
Great customer service..
finished car timely ...
Would recommend others ..
You guys did a great job on our repairs! Quick and reliable service!
The collection did a excellent job pn my car thanks
I am satisfied with how my car looks!
****. Loss of one of the contracts, out of two.
2. Took two weeks when it should have taken one week.
3. Vehicle interior returned dirty from workers.
4. Good point: Reduced rate for inconvenience.
Very helpful crew, from front desk to assigned associate. Carlos called me everyday to give me updates, if there was an issue he would let me know.
Steve and Lawrence are great guys!
On time as agreed, just had a complaint with the rental car company
I am very pleased with the professionalism caliber had. I would recommend them to any friends or family. Overall great experience
Great service! Ryan is awesome!
You did a great job- thanks!
Very satisfied with the whole experience, my advisor Anthony was very helpful and kept me in the loop thruout the process. My car looks fantastic and I couldn't be more happy. We have used Caliber in the past and should the need arise again we will definitely be back. Thanks Caliber, great job!!
Very good work hard to find a good repair company thank you
"WOW" was what I thought when I saw the repair! And it was ready a day early. Excellant work!
Thanks to everyone at Caliber Collission for their great service and professionalism. Thank you Kyle for being on top of things.
Thank you Edgar for everything! You kept me informed all the way through the process. Great job Edgar! And to all the employees at Caliber collision a huge thank you!
Everyone especially Brian Assad was thoughtful and courteous. The driverside mirror was not repaired. It had no noticeable physical damage but was not responding and still is not fixed.
Beautiful job,I soo happy, my car look very good
I would recommend your facility to anyone who needs their vehicle repaired simply because everyone is totally professional courteous and keep you up-to-date concerning your vehicle . The company does wonderful work and I have no complaints about the status of their work or the professionalism of the people . I do want to thank the company for doing such a wonderful job on my car I am certainly glad that I picked your facility to contract the work to make my car look like new again . Thank you very much , Annette F
Caliber collision did a good job, they completed the job when they said they would. My car looks good.
Anthony did an amazing job helping me with my car and I am very satisfied with the work that was done to my car! I was overly excited to drive my car again and you guys help me put my car back together I love it!
Had a very good experience when I was referred by Farmers to your repair workshop. Your staff were very professional and courteous in handling my concerns about the repairs and took the time to explain in every single detail about what to expect and the estimation of the costs and etc. Brian handled our case and everything about him is truly professional and excellent in getting our car back to the way it was. A job well done to you guys at Caliber.
Fast, friendly and competent.
Nice job and nice repair were happy with the job
I felt the experience was amazing.Everyone was helpful and made sure I was informed along the way. The text updates were great. The workmanship was very good. I will sing your praises....the warranty on work and parts is also important..
Had a small job done on the front of my corvette. Came out nice. Paint matches perfect! Would highly recommend caliber collision to everyone!
lot quicker repair than I experienced with you 5 years ago.
A seamless transaction. Excellent follow up and excellent repairs. I really like having the car brought to my home and Caliber returning my rental.
Quick and fast quality service thank you!
Weston did a great job at keeping me updated on the progress of my repair and working with the insurance company. Thank you!
I was was very pleased with everyone. Very friendly all around made me feel good knowing my car was in great hands. Also my car looks as good as new couldn't be happier. Thanks again for everything
Brian and his crew did a great job for me! I like that they kept in touch and were available to answer my questions, worked in a timely manner, and gave me a ride to pick up my car! thanks, I will definitely recommend your shop, Terrie
The body work and paint on my vehicle looks better than when I bought it! The people I dealt with were the upmost professional and new their job. Had a wonderful experience getting my vehicle repaired after a stressful incident.
One of the trunk hinges was not painted.
Outstanding customer service!
Staff were courteous and knowledgeable. I really liked the text updates, I was able to keep up-to-date on the progress of my vehicle. Even when I am unable to answer my phone or return calls.
You guys were always keeping me informed of my car's progress and you were kind and extremely helpful
Amazing work and very fast.
Excellent service. Great communication.
Ryan was very informative always answered my calls and I am very pleased with my car it looks brand new thank u I'll definitely refer ur company to all my family and friends
Excellent job overall. Only thing was I was getting text message alerts on the status of my repair from two different numbers and both were saying different but similar things. Not sure if both were from Caliber or what but ended up being a little confusing.
The work was done on time and I am satisfied and would use caliber again.
This was my second time getting repairs done on 2 different vehicles with in a year and both times they have done an excellent job. The process went smooth and they always kept in communication with me thru out the repairs. Keeping me in the loop thru out the process is great service in my book. My advisor/estimator Issac was very helpful and honest. I will recommend this repair location to anyone needing repairs.
Thank you to all.
Great service and customer service!!!!!!!
Great people, keep us updated on repairs. I would recommend them to everyone.
Super excited about my 2016 Kia it came out very nice and body work is amazing !
Steve, Alena and rest of staff were wonderful to deal with. I hope I don't have to, but if do it will be with Calibar.
Wow I'm 100% satisfied, the repair to my passenger side door came out looking like new, no sign of a dent.scratch nothing thank you for accepting to do the work
I showed up unannounced and you still took care of me very expediently. Thank you
Very professional people innovating quality control. I love it.
Thank you much. all staff was very nice & professional.
Great job. I was well satisfied by the way I was kept up to date.
I loved how they kept me updated on everything while my vehicle was being repaired.
Was Very friendly and professional as always. Very happy with the final product.
Satisfied but not completely because not all was completed satisfactorily.
Ryan was very knowledgeable and kept us informed throughout. Kudos to him for sure!!
Brian was excellent and I appreciated receiving the text message updates throughout the entire process. The experience was great and everyone there was very courteous and professional. I would definitely recommend their services to others.
Randy really made my experience, but Ritchie came in and improved my experience ten fold.
Everything was done to my satisfaction and I would be glad to return. Thank You
Everyone was courteous and helpful. Our vehicle was repaired and returned much earlier than promised. Will recommend Caliber to friends and family.
Thank you Caliber for the outstanding service! A
Rick was great to work with and made everything easy. Thank you!
Everyone was very helpful. Adrian helped get my car finished faster than expected.
We are very happy with your repair of our Saturn and your friendly employees.
Caliber Collision is the only body shop that I would take my car to for repairs! You guys do a terrific job time and time again ????
My car was ready a day before it was promised. Good job. I'm still waiting for the call to get my wheel cover.
The staff at Caliber Collison always friendly, professional, respectful and does outstanding repairs on time. Always.
The repairs look good and the staff ( Louis ) was very supportive and communication was great. Other staff, desk lady and Carlos were also very kind and helpful.
Good experience all the way around ... THANK YOU
Caliber coliision has an outstanding performance about body shop all the time
Denny exceeded my expectations and delivered exceptional service week in and week out
MUY BUEN TRABAJO. LA ATENSION AL CLIENTE MUY SATISFACTORIA. EL TRABAJO SE TERMINO A TIEMPO Y LA PERSONA QUE REPARO MI CARRO LO DEJO PERFECTO.
Exceptional service! Louis (Service Advisor) kept me informed throughout the week and made sure my car was completed on time/before time! He thoroughly explained the damage to my car and the repairs that were made. Stephanie (front desk) was also very helpful and answered all my questions. Both were very friendly and informative. I am very pleased with my experience/repairs. Thank-you.
Thank you for fixing our truck! Your customer service was great. You guys are all awesome!
Thank you for taking the time to detail my car
I really enjoy the transparency that is provided. The repair to my vehicle was done in a timely manner and I am very pleased.
Your employees were wonderful ????kept me updated and even returned my rental car. Definitely recommend you to everyone
Very professional, friendly service.
Staff was friendly and very professional will definitely come back in the future
Vehicle Make : Volkswagen
Had my car for two weeks and when I was supposed to pick it up my car was leaking oil from the undercarriage and I checked my dip stick for oil and my car had absolutely no oil in it.... so I have to be another rental car that I'm paying out the pock for because caliber collision couldmy find the time to fix my car properly....I now will nevery recommend them to any family or friends.... they told me too "Well sorry we don't do a lot of mechanical work here" then what do you guys do??? Obviously you do not fix vehicles
Excellent service and follow up from Ryan! We are very satisfied with your service.
Everyone was so nice and professional. I would do business with Caliber Collision again!
Great service and outstanding quality of work!
My car looks as good as new. I was updated on the progress and the car was finished in a timely manner. The service was excellent.
Excellent service, Danny was very kind. I received updates on the work progress. On time. They told me that my car was going to be ready on Thursday and it was ready on wednesday, so that was awesome.
Ryan Stillman was helpful and informative during the whole process.
Repair of car was good, however when i went to pick up car the receptionist was not very helpful with a issue regarding a deductible. She said i needed to pay 500 deductible, i told no it was wavied. She said its not in yoyr file and auto club was closed and there was nothing she could do. I asked for a manager and she said he was gone for the day. I asked what do you do if there is a issue like this. She said we can call the manager but that want do any good he needs it see paper work. I had to make the call to auto club and get a rep to tell her that deductible was wavied. I dont feel that i should have made that call to get issue resolved.
Kurt and all of his associates @ Caliber Collision went out of theirs way to give me the customer satifaction that I can hardly belive it happen. Their work should be the GOLD STANDARD for all customer satifaction. My Thanks to all of the staff for such a Great job & I do really appreciate their hard work to insure my complete satifaction. Philip M
Fantastic service. Edgar was great. He always kept in contact and kept me updated on the status of my car. My car was also completed two days early which was a pleasent surprise.
Great customer service and repairs were done very quick and at great expectations
The work and the service was excellent from the minute I walked in the door until the time I drove off in my repaired car ..
I can't think of anything else you could do to make my experience will Caliber.
Great job done in an amazing short period of time. I can't believe you fixed the car in one day. Thanks.
Lawrence kept me updated and was extremely helpful in answering my questions.
I liked Marco's approach to my situation. My car sustained heavy damage, and he ensured that the repairs were thoroughly done, without cutting corners.
I think receving weekly updates would be helpful. My car was there for almost one month, and we were the ones having to call asking for information
From start to finish I had an amazing experience all staff was well knowledgeable and respectful and very detailed. I truly enjoyed the service I received from Steve he kept me updated throughout the whole process and details. This is the second time coming here and yet again I had a 100% pleasant experience. Once thanks to Steve and all the caliber collision staff thank you.
Everyone was very helpful.
Renee went out of his way to make sure I got my Apple back to me in time for my birthday even though the insurance company was not responding to his request timely. He made me feel comfortable that he would fix her to the standard I expected and he did just that. Thank you all that worked on her and the great job they did.
This is my 96 year old Mom's car (don't worry, she doesn't drive anymore ),But, someone driving her, had accident. We so appreciated your picking it up and delivering it to her home ...AND, it was like brand new.! It was spotless inside and out! Stephanie was accommodating, and Luis gave us regular updates. Many thanks to your WONDERFUL TEAM! Lorraine Ehrler and Annetta M
When I see my car on the right side of the passenger door upper part toward the right side of the headlight it's scratched up I was very upset
Great job by everyone involved
Second time using Caliber and working with Jessica and Ryan. Awesome experience.
Overall, exellent job well done , customer Services, exellent. Tank you.
Absolutely loved the service
Not happy that both headlights were not replaced leaving the appearance of my vehicle looking odd at best. Also turn signal not functioning.
Good service!! Nice job and helpful through the the entire process. This is my third time there and I would go anywhere else.????
Denny was great, very friendly and professional. I was very impressed with how fast my vehicle was repaired and looked afterwards. Jessica, at the front desk was also very friendly and informative. Overall very satisfied with my experience at Caliber Collision.
Friendly. Excellent and fast repair. Highly recommended.
Staff was very attentive. Work was completed quickly. There was a small area that needed touch up, without hesitation they took care it.
I highly recommend to anyone.
Excellent service, fast, easy and friendly
You guys did a great job thanks
Although my car was totaled, the staff was wonderful and I have no complaints.
Both Jessica and Alex were extremely helpful.
Great communication. Great service!
I was extremely satisfied with my overall experience. The repair was very quick and the end result looked amazing, a job very well done. I really appreciate the great communication Renne provided me with, he definitley made me feel at ease and comfortable leaving my car with him by following up with me everyday on the progress of my vehicle. He was very friendly and explained everything to me in detail and answered any concerns or questions I had. I will definitley recommend this place to my family and friends. It was such a stressful situation dealing with someone hitting my car but having it repaired at Caliber Collision and seeing the outcome of my car made me feel so relieved and content. Thank you all for your help and outstanding service!
Great experience over all from the receptionist (Jessica)to service advisor (Alex) Job well done on my 2015 MB GLK 250.
You guys and gals are great , thanks for everything.
Always great service and excellent communication
The car was as I barely got it out the dealership!
It took an unusually long time to repair a relatively minor damage
Steve was just great. Very professional . Kept me informed the entire time
Great service from start to finish, 100% satisfied
Vehicle Make : Mini Cooper
Very well organized and prompt with updates.
This was one of the most seamless and pleasant experiencees in automobile repair I have had. They stuck to the original time frame and kept me informed each step along the way.
You guys did a great job. Looks like I drove it off the lot for the first time. Wish I could shake the hand of everyone that worked on my car and thank them personally.
Steve Cahuizo was phenomenal explaining the whole process with my vehicle. He kept me informed, and was very attentive to what I wanted done with the vehicle. Great customer skills, and very polite. Thank you Steve for all your help, and pleasant attitude.
I was very happy my truck got done faster than I expected and it looks just like new and the adjuster Michael was very helpful I am very satisfied and would recommend them to other people I know
Highest quality repair work and professional customer service.
Thank you for all you do... I appreciate every single employee.. You made this very simple and updated through text as you worked on my car. I will recommend you to everybody I know. Again Thank you
I was very happy with the overall job; that they kept me updated was very relaxing for me because you don't have to worry of guessing how everything is going.
Thank you for your excellent service.
Thank you for all of your support and continual updates of on the progress of vehicle. I was assured by your level of support and attention to detail. I appreciate you.. Thanks.
Excellent service my car looks great
Caliber collision has always been amazing. They truly know how to restore the rhythm of my life. Denny was great at keeping me informed and making sure my car was finished on time and well above the expected.
Alex did a GREAT job on keeping me informed of the progress making this experience Albert pleasant and easy.
Great service and great quality!
Great job looks as good as it did before the damage
Great service and great staff. Delivered a 100% customer satisfaction.
I brought my truck in to the shop and they got on it right away. They're staff members are all so friendly and get stuff done! They kept me up to date on how and what was being done to my truck. I got my truck back looking better than ever! My overall review for this team is a 100/100! Thank you so much Caliber Collision!
The worst service I have had.
My car is still wobbly which was and is my greater concern. Superficially the car looks like it was not hit. Other wise one was very nice & professional.
Loved Sam''s customer service. He was awesome - he went the extra mile to help me get my car and rental car sorted out. Thanks
I love Caliber you are the only shop I use.100% satisfaction. Everyone of your employees are awesome.Thsnk you.
Awesome done quickly and professionally
Lawrence, the Servine Advisor was very courtesy and knowledgeable.
He kept me informed, and it was a pleasure to have him as my service
Advisor. Your service was fantastic.
Thank you to all the staff most specially to Jerry for the excellent job
The color match was perfect!!
Alex was great, he got our car fixed perfectly and back to us in 9 days. That was **** week sooner than we were told originally. They did a great job on our car
Lu Lawrence... the guy is very helpful.polite, he explained everything... made caliber a great experience.
Great job, a job well done!
My truck looked great! Everyone was very courteous and professional. I had my choice of where I could have taken my truck in for repairs and I'm glad I chose Caliber. The updates were appreciated as well.
Very professional staff , work was completed on time , Steve took great care of my vehicle , washed vacuumed and armor all the tires perfect customer service
The paint matching was superb and given that the paints 15 years old, it turned out great
It was fast and efficient. The staff was very friendly and accommodating. I would definitely recommend you
Fast, friendly, thorough. Randy in Rialto was great! As well as the rest of the staff. The result was perfect!
The repair was not done properly. When I arrived, there was a section of the bumper that was scratched. As I am not a professional, I never would have questioned that this ****" section would not have been part of the bumper, this been replaced. Also, I question whether or not that scratch was even there to begin with when I brought my vehicle in. But either way, when my service advisor called me yesterday to tell me that there were more small parts to be ordered because "why would they not replace everything just to be sure," that should have included the small piece of the bumper as well.
Also, the body part above the plastic bumper, which was replaced, had a small hole along the seam. The paint was not done smoothly in several small areas and there were already scratches on it.
All in all, I drove 80 miles one way to bring my vehicle to this shop. I wasted an entire day driving there to pick up my vehicle, only for it to be done improperly. My daughter had to miss school today as a result of my wait time to get BACK into a rental vehicle. I was truly disappointed with the service I received at this shop.
I was very impressed you made me feel very at ease when I was still traumatized after the hit. The daily updates were a great plus. I can't believe how smoothly everything went. You all were awesome!!!
This is the second time I've had a car repaired by Caliber Collision and both times the repair and service was superb and beyond my expectations.
Vehicle Make : Mitsubishi
Courteous and professional staff and services.
Thank you , my car looks great .
Office was helpful and text were great.
Thanks again . Rosie M
I appreciated ALL the text message updates. That gave me peace of mind.
Denny from the Rancho Cucamonga location did a great job on my Mercedes , my life is back to the same rhythm just as promised. Excellent job , 10/10 experience!
Everything went exactly the way I was told it would. I'm very happy with how it went!!!
Thank you !!!!! all so very much!! And a Big Thank you to Maria for help me and giving me updates on my car !! The best place to go !!! Thanks Maryann T
The entire experience was great! My car looks fantastic and the customer service was the best. I will highly recommend Caliber to anyone wanting quality auto body work
I really liked being kept updated through text and phone calls from Marco!
Staff was polite and very welcoming. They handled everything very professionally. The last day they had my car, I had a family emergency and David was able to prioritize my car's final touches so I could make it out of town right away. Thankful for caliber!
From start to finish it was the best experience I've ever had dealing with the auto body shop so I want to thank your staff they are the best!
My truck looks amazing I'm so happy with the repairs. Thanks Claudia for answering all my questions and being so helpful.
Everyone I encountered at this location was extremely friendly, helpful, and professional. Especially Ricky who ensured complete customer satisfaction through the entire process and made my experience the best. In addition, my car came out looking great. So in love with their work, I can really tell they pay attention to detail. Incredibly satisfied with the results. Double thumbs up for caliber collision!!
Kurk was an amazing help
He was there for any questions I had.
Was very prompt. I had an great experience here my. At was as good as new. I drove out with a big smile as I did the day I bought my car off the lot.
Thank you all so much! ????????
AJ was thorough and updated me often. He cleaned my car and the repair looks great!!! Love Caliber. My only regret is that they don't serve fast food. :)
I was informed about other repair options after the repairs were already done. It would have been nice to have options before.
Awesome experience and workmanship. You have a great system setup and keep your customers inforned. Couldn't be happier. My car looks like right off the showroom.
James at the Redlands office was great. We had our vehicle at the Riverside location in 2016 and the experience was terrible for many reasons. James was great all the way around, with every single detail. Insurance, car rental, tested sensors on vehicle after repair, made sure vehicle was clean inside and out and great communication and took care of rental car upon drop off. Very pleased with James and the service provided at the Redlands office.
i was so happy to see my car back in good condition. It's like a brand new car. Great service and my car had done on time as they scheduale. I always got update how far my car had been in process. Overall it was great working with caliber collision. Thank you so much for your help!
Denny was so professional,friendly and honest. My car was done when he said it would be done and it was done fast. Very impressed and happy. Thanks Denny.
You guys did a great job!