A lot of unexpected time and effort was put into making sure our vehicle was done to our satisfaction and staff, especially Anthony word tirelessly to make sure the job was done right thank you.
All went well quite satisfied thanks
All the staff was extremely thorough and helpful
Vehicle Make : Land Rover
Great communication, class A repairs I'm a doctor and I refer everyone to Caliber Collision but have come to find out none of the shops are as good as Chino
I rejected the car since it was two colors and dirty. It was repainted today and I haven't picked it up.
All went well and weston was super
They are rockstars. Claudia and Joe are very professional, and provided in person updates at all times.
I am supposed to receive 100 discount for using Ameriprise's approved repair shop. I still expect this issue to be resolved in my favor.
You're the only shop we have do any repairs on our cars. Thanks
Thank you you are very all right generous and very fast with your work
All of my expectations were met, and exceeded. Can't tell we were rear ended. On pick up, all requests were completed.
Very easy to set up appointment and received a ride home from a employee that likes working at caliber. My car was done faste then expected and looks great. Thank You
I like that fact that you guys called me and kept me posted on the job .
Very professional and kept me inform throughout the process, very happy with the outcome
The job was done great and the personnel all deserve a 10 (10) being the best. I highly recommend this shop.
Thank you very much.
Laurence was a very nice person explained all what was done to our 2012 Nissan frontier.
I need to drive to find out is something else needs to be doneseat needs to recalibrate but me Fu did a very good job
Westin was very professional and new answers to all my questions. I am very pleased with my experience.
Your service was outstanding, the work that was done was also outstanding. Edgar was so plaseent kept his ward on date works would be done. A rating of **** to 10 I give home a 12.
Thank you for yt? He great service and great work you did on my car..
Appreciate the communication; providing status. Everyone was professional and courteous. The truck overall looks great.
The work done was exceptional, and David did a great job throughout the process with updates, and always having a great attitude! Also, your front desk associates were amazing
Car is beautiful. Might get a couple of years more from her.
It was such a great experience. Thank you Jay for the outstanding customer and continual updates!
The service I received at Caliber Collision was above and beyond! Vincent really made me feel at ease and let me know that my car was in good hands, he and his staff did not disappoint! My car looks better than ever and the stress of this whole ordeal is gone! You guys are awesome, Thank you!
We are very happy with te service
Excelente service and atencions
Sam is great! His communication was awesome. I really appreciate it. Thank you for all your help.
Got my car **** day prior to the promised date. Repair looks amazing. Staff was friendly and great with follow ups and keeping me noted on the process.
Excellent service and friendly professional customer service.
Mrs. Claudia, made sure I was kept up tho date with the progress of my vehicle. She was delightful and made me fill as if I was priority.
Scale of **** to 10
I rate Caliber Collision: 10
Just keep up the good work everything was fine from the receptionist Sunday different guys that I talk to in the back the manager portion everything was so just fine
Marco was excellent and kept me informed and made sure the job was done perfectly.. I wud recommend this place to anyone who may need ur service. Thank u
I thought the repair job look great! Everything matched well with the rest of my truck. Also I appreciated that you washed and cleaned my truck. Thanks
Best service - I am repeat customer because of the way Caliber treats their clients!
Car looks as good as new. They kept in touch with me everyday and finished sooner than orignial date.
Everyone was polite and helpful. My car looked as if nothing ever happened!
The staff was very friendly, efficient, professional and made the experience so easy. The repair was perfect and I was always informed on the progress of my vehicle. Thank you for everything!
Excellent customer service! I also really like the fact I can leave my Enterprise rental car there and it was all taken care of without driving back and forth.
The workmanship was done to my expectations. No complaint!
I was very satisfied with calibers service.. Staff was great and so was my car repairs! Smooth process
Very helpful every step of the way, thanks for such a great team!
Jerry was very sweet and to was a pleasure to do business with him. He went above and beyond and I am extremely happy.
The car looked brand new, inside and out....perfect.
It was as if I just bought the car and was driving it off the dealership lot. Staff was very accommodating and made me feel right at home.
Another excellent job done
Love that you were on touch with me all the time
My car was ready fast I really liked the fact that I was notified on the progress of my car. All the Staffected in your Chino location are very friendly.
Yes everything was top notch quality very friendly people awesome job thank you
Great Job.Got me my car on time as promised.
Great repair for drivers side of truck. Edgar was great to work with. Repair was done 4 days early. Thanks again CH
I am more than pleased you did a great job on my car.I would like to also say that Erica and Frank went above and beyond . They knew that it was a new car and Frank said he was going to get it back to new. There was a small problem we noticed when we got home with the trunk I would like to bring it back in for Frank to look at. Thank you Julie P
Everything from scheduling the estimate appointment to drop off/pick up was excellent. My car was repaired quickly. The staff was professional. Kyle, my rep, was pleasant, polite and a pleasure to work with. If I am ever in need of body repairs again I will certainly come back or refer Caliber to friends and family. Thank you!
Kyle, was a professional rep, the only thing I did not like was that to get service there you need to schedule an appt like it is a hospital or a doctor clinic when I needed to drop off the vehicle at the beginning of the process but overall Kyle was an excellent advisor in that particular caliber shop.
Great customer service, and follow up. Thank you..Kirk Bullard
Very professional. Kept me up-to-date at all times. I was very impressed with the quality of work. I will definitely come back when I have to.
Absolutely the best place for any work or handling of your vehicle.highly recommended
Very efficient and I was very pleased with the job done on my car. Thanks for all the texts updates.
Very Happy with my Services : My Rep: Jay was very
Good ' he kept me updated on everything that was going
On with my car . His personality was very friendly and
Kind ! I will refer others to ur business because u guys
are GOOD !!!!!
Kevin was very helpful and kept me well informed. I was amazed at how quickly it was done and it looks like nothing happened to my truck. Thank you caliber team
Vehicle Make : Volkswagen
Just got the car back. Haven't had a chance to inspect it. But, I liked the service and care you took with me. Car came back clean, repaired & working well. Thanks to everyone.
Car looked great, fast service.
Izaac was very helpful, had an amazing customer experience. Loved the fact that my car was fixed in just a couple of days. Thank you!
The work done on my vehicle was great. The car feels better than when I bought it. There was a minor issue that I found after I left your location, but all in all, the repair was fantastic. Thanks Adrian!
I believe that there is a bigger gap on one side of the grille compared to the other side. No need to call. It is what it is.
Deirdre was wonderful- very friendly and professional.
She treated my car repair as if I were the only customer in the shop, despite the many customers you had that day. She handled all of my concerns and kept me informed throughout the repair process. I am very pleased with the way my car was fixed and the impeccable service that I received.
Deirdre is an excellent representative of your company and because of her, I will recommend Caliber to anyone in need of car repairs. Thank you.
I truly appreciated the daily progress reports. The fact that my truck was completed early was a plus. I have now used their services on two occasions. I would never go elsewhere!
I was very happy with how I was treated by the staff. Claudia went above and beyond to make my visit as smooth as possible! She took care of everything and made my experience better than I expected! If I ever have to have my vehicles worked on again, you can bet I will be back!
excellent communications and service thanks
Armen and Raul were very kind and helpful throughout this process. The repairs made the car look like new. We will bring our cars back when we need this kind of service again.
Caliber Collision did an excellent job for the repair of my Tacoma.
I would like point out that Lawrence Fu and his crew including the front desk staff
did an excellent job. The customer service provided was exceeded to my expectation. The communication updates and the quality of workmanship
was excellent. I am a a very happy customer. Thank very much.
68945 Perez RD suite #7 Cathedral City CA 92234 did a great job on my car can't even tell it was damaged. Color looks really good (good ****) and same with the repairs done by the body man. Thank you
Frank did a very good job
None all was a very good experience. I have no complaints all was well.
The professionalism of your team at the Indio shop is a pleasure to see!
Everyone is willing to help the customer as well as their fellow employees! That is the key to a good work crew and happy customers!
Thank you all for your speedy and thorough work and the beautiful outcome!!
Excellent service. Great concern for customers. Great communication. Larry D
Great customer service and quick service. Office was very clean and welcoming as well. Lawrence who helped with my estimate and repairs was very professional and took well care of my car.
Timely and very satisfying looks like you go way beyond other repair shops
Kind ...attentive....knowledgeable.....professional..on time and very accomedating and friendly. I would definitely recommend this facility to any of my friends and family members.
David from Mercury was great repairs were awesome. Engine light still on
I really enjoyed the warm and friendly customer service from the staff. I also received daily updates on the status of my car repairs. I will definitely bring my car back to caliber collision if I need collision repair services in the future. I will also refer my friends and family to this repair shop.
I appreciated the updates and the pleasant disposition of everyone.
I was quite please with the service, I receive from your company. Your associates did a excellent job on repairing my truck, I thank you very much, I will recommend your company to other customer.
The staff made me feel as if I was a VIP. Thanks
Everyone helpful. Service advisor Louis very helpful and made the overall experience very pleasant. Very satisfied with Caliber Collision
It was a great experience, customer service was great and awesome communication throughout the whole process
The delivery and picking up of the vehicle could be more streamlined, organized and quicker but they did a great job on the truck.
Claudia was always very polite, thank you!
I've taken a couple of my vehicles to your shop to be repaired before and I've always been quite satisfied with your work and service
Sam and Eric went way above and beyond their job in taking care of my car. Customer service like that is why I recommend caliber to other people for car repairs.
I would have liked my car to be washed better before I got it back. Looked like the just rinsed it off
Everything was performed professionally and on time meeting all my expectations.
My truck came out beautifully! And Frank was so kind and awesome!! Thanks for a stress free experience!
Anthony Brasco along with the rest of Caliber Collision in San Bernardino did a great job on getting my car repaired and back to me in no time. I'll definitely recommend Caliber Collision in San Bernardino to family and friends. Thank you again for getting my car back to me in a timely manner. You guys are the best.
I was very appreciative Carlos and his help throughout the whole process I think you did a great job thank you
Thank you for fixing my truck. You all are amazing!
What a great experience from start to finish! The texting updates are fantastic. Let's you know things are moving along, love this kind of communication. Brian Duerr was assigned to me at the Redlands location and he is especially proud of what he does. He took the time to explain everything, in detail and is very professional and enthusiastic about his work. I'm very happy right now, my car looks great! Thank you, Caliber Collision and Brian
Car was repaired quickly. Much faster than I expected. But "quick" in this case did not equal "sloppy". Our car looks as good as new!
The whole process was excellent. I love that you coordinated the rental car pickup and drop off! You worked with my insurance, kept me updated daily, and the car looks new! You even washed and vacuumed it! I couldn't be happier. Thank you!
Love the text messages keeping me informed of the progress of the repair
You were professional with your dealings and always do a good job. Thank you. I like the updates.
Very happy, Brian is wonderful ! The car looks beautiful and was done on time! Great experience with CC!!
Very helpful. Thank you, Mark Karges
I am completely satisfied with all the repairs and how quickly everything was done. You all did such a wonderful job getting everything done on time. And I'm very happy with our customer rep David who took great care of us.
Didn't take as long to fix as I expected. Wes was great with texting me updates of the progress. I would recommend you guys to anybody.
James has excellent customer service skills and is very professional at how he handles his customers. If I ever need to return to Caliber for any reason, I will definitely be requesting him. Thanks again for going above and beyond!
My experience with caliber collision was great, everybody is so nice and treat you with expertise I would recommend this place to anybody.
The repair was super fast and everything came out great!
Thanks caliber collision ????
Vehicle Make : Volkswagen
Edgar did an amazing job
Seamless. Thrilled with everything. Looks great.
Caliber makes it better than new!
My car looks as good as new. We are very please. I really liked how I would receive text & calls to give me updates on my repair progress.
Great courteous service. Everything was done to satisfy customer's needs. Very happy with overall experience.
Everyone did an awesome job thank you for texting me to let me know step by step instructions I will definitely be telling my friends and family about your amazing busines thank you again
Adrian Estrada was amazing. He kept me updated with the progress and worked everything out with the insurance company.
Vehicle Make : Mitsubishi
Great customer service!
Vehicle Make : Volkswagen
Excellent customer service
While having an accident is not great, the experience I had with Caliber was!
My hat is off to Ricky for his professionalism & follow up as well as as calls from Drake & the text message notifications were very much appreciated. Also Jessica was very pleasant & professional with every call. Very pleased with the work & the overall experience. Keep up the great work!
Front desk was great! Everyone was very professional.
Everything was done professionally and I was very satisfied with all the work
Everybody there was very very nice and helpful I was updated every day about the progress on my car which was nice I would definitely recommend you
I was very pleased with the customer service expirence , my viechle was done so quick I was so happy with the end results and drake was an amazing/professional man ! I will definitely recommend:)
Always amazing work at caliber . i know my car is going to come out good as new !
I'm happy with the out come
Very good experience. This is the second time I have used the Norco Location. I had a 2004 corvette a while back and it was fixed on time and paint matched perfect. This time was my 2014 Lexus. They kept me informed each sept of the way and was done one day early. Staff very professional. 5 stars in my book !
Vehicle Make : Mitsubishi
Great job all around
Great staff done on time got daily updates on the repair
I have NEVER received customer service as amazing as the service I received from Caliber in Ontario! Michael and his team were beyond excellent! I am extremely pleased and will refer everyone I know to Caliber Collision in Ontario!
Very helpful and love that I was always notified how the car was coming along. Thank you all for your help, and getting my life back in rhythm as fast as possible.
Calliber did a very good job repairing my vehicle. David was who helped me with it all and he was very helpful and made me feel I lie I could trust calliber with my car. I was very pleased with my overall experience at calliber.
Outstanding customer service, friendly environment across the board. I really appreciated the daily updates. I would recommend your shop to my friends and family
Louis Means was an excellent Service Advisor and kept me very well informed. My car's repair was done and completed very well and very professionally.
I was kept up to date which I was really happy about and they were very courteous and walk me through everything when I picked up the truck
The whole process was very professional from the very start to the time I picked up my car. Caliber Collision kept me updated everyday with the repair process and even finished 2 days early. I will be coming back to them if I ever need to repair my car.
My experience was very good the service was great the customer service was great everyone they're made out of very pleasurable experience they were very professional and help me in every way they could
Alex made our experience very pleasant considering the situation . I would definitely recommend caliber collision to my friends and family without hesitation.
Rick is so professional and knowledgable. He explains the process and is always so nice. The two girls in the front office were kind and I was greeted with a smile. I felt very welcomed! Again, Thank you, Rick
I will take ALL my vehicles to Caliber. Great service, quick turn around time, and quality results. Thank you Caliber Chino Hills! You guys are the best!
I really appreciated the text message updates.
I was extremely satisfied. I was kept informed of completion daily everyone was helpful and respectful. My car looks very good I would rate u five star
alex was great
Caliber met my expectations and delivered my vehicle on time. I will use them again.
I appreciated being kept informed of progress by phone and text. Frank was fabulous and I think the work was great. Very satisfied. Staff was professional and pleasant.
I really liked the daily updates!
Very professional. Great job on the repairs. Thank you
I was very nervous about using Caliber due to a bad experience in the past, however, David put my worries at ease and he was amazing! Also the gentleman at the front desk was awesome!!
Vehicle Make : Volkswagen
Area that was repaired and painted doesnt match the rest of the vehicle.
Body work, yes I was satisfied but had multiple issues with my soft top not working and also controls for managing the radio's volume and other features, were not functioning at all. Also found that the controls to my driver side mirror doesn't function.
I appreciated the constant updates regarding the repair progress.
My car looks great!
Very fast and efficient thank you super easy
Bryan Romero was so responsive and detailed. Thank you for all your help. You work efficiently and with urgency. :)
Everyone was really nice and was very helpful! However, Eric went above and beyond to satisfy me! A man named Anthony was good and helped too, but very impressed with Eric...I will be a returning customer in the future now!
The service and repairs were EXCELLENT!!!
Love that everyone there is so friendly and very informative evry fast and accurate with time of repairs just overall great !!!
Very professionally handled. Beautiful job. Pleasant people. Excellence in every way. Thank you!
We greatly appreciated the speed, and friendliness of the entire process. Your mechanics went above and beyond to make my car beautiful again. I appreciated the text updates, and phone calls on the progress. I had a different vehicle about a year ago that we took to another shop, and they literally had my vehicle 2 months with a plethora of excuses to go along. The damage was almost identical too. This time, I really wanted to avoid that headache and was so impressed with the 5 days it took to fix. Hopefully, I will never have to do this again- BUT if I did I definitely am coming back to Caliber!!
Job well done I love it thank you so much
Vehicle Make : Mitsubishi
Everyone at Caliber Collision, were professional and courteous, Ryan was always helpful. The young women at the front desk were also professional and courteous.
We have used your company for many years. Thank you for your help and kindness.
Edgar and Pete were awesome, car was fine right and looks brand new. I live in Highlsnd and drive to this location.
Marco is a very helping and sensitive person to the customers needs very much appreciate it
Thank you for theJob well Done, very happy
The team was outstanding. From the front desk to the Management. Including the shuttle driver. Professional and earnest consideration for the customer at its best. Thanks Drake and Ricky!
I'm very with the job they did. I was always notified everyday
Of the process by text messages and also by phone.
Once my car was done they provide transportation
For me to pick up my car.. *****
Great customer service..
finished car timely ...
Would recommend others ..
You guys did a great job on our repairs! Quick and reliable service!
The collection did a excellent job pn my car thanks
I am satisfied with how my car looks!
****. Loss of one of the contracts, out of two.
2. Took two weeks when it should have taken one week.
3. Vehicle interior returned dirty from workers.
4. Good point: Reduced rate for inconvenience.
Very helpful crew, from front desk to assigned associate. Carlos called me everyday to give me updates, if there was an issue he would let me know.
Steve and Lawrence are great guys!
On time as agreed, just had a complaint with the rental car company
I am very pleased with the professionalism caliber had. I would recommend them to any friends or family. Overall great experience
Great service! Ryan is awesome!
You did a great job- thanks!
Very satisfied with the whole experience, my advisor Anthony was very helpful and kept me in the loop thruout the process. My car looks fantastic and I couldn't be more happy. We have used Caliber in the past and should the need arise again we will definitely be back. Thanks Caliber, great job!!
Very good work hard to find a good repair company thank you
"WOW" was what I thought when I saw the repair! And it was ready a day early. Excellant work!
Thanks to everyone at Caliber Collission for their great service and professionalism. Thank you Kyle for being on top of things.
Thank you Edgar for everything! You kept me informed all the way through the process. Great job Edgar! And to all the employees at Caliber collision a huge thank you!
Everyone especially Brian Assad was thoughtful and courteous. The driverside mirror was not repaired. It had no noticeable physical damage but was not responding and still is not fixed.
Beautiful job,I soo happy, my car look very good
I would recommend your facility to anyone who needs their vehicle repaired simply because everyone is totally professional courteous and keep you up-to-date concerning your vehicle . The company does wonderful work and I have no complaints about the status of their work or the professionalism of the people . I do want to thank the company for doing such a wonderful job on my car I am certainly glad that I picked your facility to contract the work to make my car look like new again . Thank you very much , Annette F
Caliber collision did a good job, they completed the job when they said they would. My car looks good.
Anthony did an amazing job helping me with my car and I am very satisfied with the work that was done to my car! I was overly excited to drive my car again and you guys help me put my car back together I love it!
Had a very good experience when I was referred by Farmers to your repair workshop. Your staff were very professional and courteous in handling my concerns about the repairs and took the time to explain in every single detail about what to expect and the estimation of the costs and etc. Brian handled our case and everything about him is truly professional and excellent in getting our car back to the way it was. A job well done to you guys at Caliber.
Fast, friendly and competent.
Nice job and nice repair were happy with the job
I felt the experience was amazing.Everyone was helpful and made sure I was informed along the way. The text updates were great. The workmanship was very good. I will sing your praises....the warranty on work and parts is also important..
Had a small job done on the front of my corvette. Came out nice. Paint matches perfect! Would highly recommend caliber collision to everyone!
lot quicker repair than I experienced with you 5 years ago.