Service was great. The women in the front office are graeat assets
Great staff. Fast and friendly. Beautiful job on my car
My car was returned within 2weeks of dropping it off. The service was great and kept me well informed of the timeline. The repairs look so amazing and seamless! Very happy!
Vehicle Make : Mini Cooper
Very nice experience. Loved the updates
Very very good service and kept me informed about the situation at all time. Thanks you!
The customer service was outstanding. Maria and the front desk girls wet amazing and always answered all of my questions. The work on my car is without a doubt unremarkably beautiful. Thank you everyone for you outstanding work!
I loved the professionalism in which this was handled. Constant updates and friendly/comforting conversation. Also, the care of the car and passion employees show in every detail.
Great communication, done when estimated
Each time I've bought my car to you guys you all go above and beyond a job of excellence
I asked four different shops about how long it will take to get my car done. one told me 3 weeks, others 2 weeks. Now these guys at calliber collision told me five days and I thought they are joking. If the insurance hadn't underestimated, I could have gotten it before 5days. They give frequent updates on their progress,they give a lifetime warrant on their work. They wash and wax your car. It's an exhibit of professionalism. Thank you guys for the great work on my lexus
The repairs were finished 7 days early. When I received my car back there was a huge scratch that was not there before. Edgar said he would buff it out and did. I was glad that he didn't argue with me and repaired the mistake.
Caliber Collision went the extra mile in expediting processes, including initial intake for repair, getting me to rental- which helped me be on time for a very important meeting I had that morning- and getting the car done and back to me. Micheal and the team ensured I was informed and was even there after hours to recieve the rental I had and return my car to me after coming back from a week long business trip. The car had just been completed and the transition was flawless. Thanks guys! Your team did an awesome job.
The communication on the status of the vehicle was great. I knew at every day the status and progress. Staff was very friendly.
Everyone was very helpful. I am satisfied with the work done to my car.Excellent service.
Vehicle Make : Volkswagen
Your front desk is welcoming and gets things going. Brian was courteous and held to his promise to keep us informed. The car looks great so your body shop is quite talented. I chose your shop because you are VW Certified so I figured my car would be in the best place for repairs and it was. I will definitely refer others to you. Thank you for being professional and having good customer service which is hard to find these days. I am impressed.
I am so appreciative of the work that was done on my car. It looks like the accident never happened! I also want to thank Lawrence for being so helpful, informative and efficient. I will definitely be recommending Caliber Collision in Chino to my friends! Thank you again!
The daily follow up on status was great.
All employees were great and Anthony texted me everyday letting me know what what going on. Thank you very much
Thank you for keeping me informed about my car and everyone was very nice and helpful.
I loved receiving updates regarding the status of my vehicle and whenever I would call I was greeted by friendly & knowledable staff.
Thank you so much for all your help in restoring my vehicle :)
I was very pleased with the friendly costumer service. The phone calls and text messages that I received with updates were very clear and very helpful.
Excellent service! Thank You
Excellent service from all staff
I was very pleased with my car.
Very friendly and awesome staff. Highly recommend them.
Great customer service prompt delivery
Brian was excellent and the girls behind the desk were great. The work was done ahead of time.
Thank you for keeping me posted with everything what was going on with my precious joy.. and for taking good care of my honda
I picked up the vehicle today and I had to wait quite a while
This shop is ALWAYS reliable, friendly, and they expedite their work! THREE thumbs up!!!
David was very accommodating and helpful through this whole process. You guys did a wonderful job repairing my hood and despite the weather you got it done quickly. Thanks!
Eddie did an excellent job! I'm very happy and satisfied with the work from Caliber Collision and would trust with future repairs on all my car's!
Bear valley location was amazing and attentive. Very professional! Hesperia location was the most unprofessional business I've ever worked with. Made me wait over 45 minutes to check in (with an appointment) and then ended up taking it to Bear Valley because they were full. What a waste of time. They need to get training from the Bear valley manager- Joe.
My repairs were done in a very professional and timEly manner, my service rep. Ryan kept me up to date on the entire process
Good service from start 2 finish
Job well done. Thanks Jerry.
The ladies at the front do an excellent job communicating over the phone and in person. They won my business. Lewis was excellent in communicating the repair process. I really appreciated the text updates and how timely the work was done. I will highly recommend Caliber. Thank you!
Each person from your gal at the counter to your men workers were extremely helpful and thoughtful! They all went above and beyond good service. I have already recommended your business to others.. Thank you!
I appreciated being notified throughout the process by phone and text the status of my car.
EXCELLENT service especially Brian. Would recommend Caliber in a heartbeat.
Louis was very good about being informative on what repairs were going on.
Exceeded expectations in every way. Well spoken and prompt service.
Please do a comlete road test befor releaseing the vehicle to your client
The person who handled my claim seemed unknowledgable about what needed to be fixed. She had no idea how to even open the trunk. She told me the car would be done Wednesday and it wasn't finished until today. When I showed up to pick it up, there was still a broken piece.
They were very nice and helpful.
Vehicle Make : Volkswagen
The customer service here is AMAZING!!!!! Caitlyn was always very helpful! Michael Burnley was very informative, took care of everything for me, kept me informed of the progress on the repairs!!!! I've never experienced such great service before! thank you!!!!!!!
Very nice and polite. Kept me well informed
Excellent customer service! I was kept updated on the repairs and was even offered to be picked up if I didn't have a ride to get my car!
Everyone was very attentive in getting me in and out quickly. Michael kept in contact al through the adventure. great service and work.
Vehicle Make : Volkswagen
Nice people. Good communication. Thank you.
Staff was friendly and easy to talk to. Michael handled my case.
Vehicle Make : Oldsmobile
Anthony was very helpful and a pleasure doing business with. Made our experience great!! Really liked the texts you sent us , letting us know how things were coming along. Thank you all very much
It took a bit longer than expected, but is good
Excellent customer service from initial contact through final delivery of my vehicle. They handled my claim with the insured company to my great satisfaction. Quality of the final repair was unmatched.
Everyone that helped me from the day I dropped off my car to when I picked it up was so professional and pleasant. Really made for a wonderful experience!
Vehicle Make : Mitsubishi
Thank you for always doing a great job!
Ryan Stillman provides professional and excellent customer service and follow through. The repair team also does great work.
It was a pleasant experience, Edgar and the people of the front desk are highly
Courteous and prophesional . I can't really express my gratitude and satisfaction
For the work done. Perfect
I'd like to acknowledge two individuals at the Hesperia center on I ave. First Tony Sanchez for making sure that my pride and joy Maxima was brought back to the best shape possible in a very timely manner. The other individual is Dave Harlow for making sure that even when the center manager wasn't there that everything was going as smooth as possible and getting my Maxima back to be in a fast and efficient manner. Thank you guys for making my horrible incident feel like I was in great hands! I will totally spread the word about Hesperia Caliber Collision on I ave!
Edgar was very professional and he delivered on everything he said he would. I could not be happier with the results!! My car was ready before I was promised. I will definitely recommend Caliber Riverside to anyone!!
Marco was my service rep & he did a great job keeping me informed of my vehicles progress & delivered it on time .
The representative "Alex" went over and above to take care of my car. I am more than satisfied. They did sn awesome job on the repairs. My car looks like new.Thank you.Irene ????
This is not my first experience with you. You are always very professional and deliver what you say and when you say. Mark is so easy to deal with and he keeps me up to date. Hopefully I won't need these services again soon, but rest assured that if I do I will be back to your shop. Thank you for taking care of me and my car.
The staff at Caliber Collision are very kind and have gone above expectations. I would definetly recommend Caliber Collision
Great service and perfect work!!
I liked the updates with texts and phone calls on the status of my vehicle being repaired.I also liked the communication of my insurance with caliber collision where I didn't have to be bothered with.the whole experience with caliber collision was smooth and the front office was very professional.
Edgar was courteous and thorough. We have used Caliber in the past and have always experienced terrific service and workmanship.
Very nice staff and a job well done to the mechanics. My vehicle looks brand new. Please keep up the great work when contacting your clients!
Edgar was extreme professional and courteous. The entire process was easy and very fast. I would go back for any body work.
Vehicle Make : Volkswagen
Very excellent work went above and beyond what they said
I would like to thank everyone at Caliber Collision for being professionals. The work is second to none, I truly recommend Caliber Collision to anyone needing body repair.
Luis was super perfessional & awesome with helping me out with my car.
Great customer service. Quick repair. Thank
Everyone at Caliber is always very professional and courteous.
Well done everyone - thanks for your professional timely job. I really appreciate being told when it will be done and being able to depend on what you say! Thanks again. Don Mellor
I was astonished pleased with Mr. Adrian Estradas dedication and attention Customer Service
Several times Mr. Estrada called me to notify me the status of progress of my car, regardless of the fact that he estimated a day of completion.
The work was done prior to the established and agreed date!
Thank You for your excel work!
Everybody was wonderful and Rick stayed in touch with me the whole time; it was like a 5 star resort for beat up cars and they home like new!
Thank you !
Very professional and kind!!!
Your team is very pleasant. The process was fast and my car looks brand new!
Vehicle Make : Volkswagen
Mr. Botello amd Jessica were always helpful and vwry communicative with the progress of my vehicle. Thus far, I am very satisfied with the service.
The car was left spotless! Good way to ring in the New Year! Thanks!
Excellent experience. Work is beautiful.
They did an excellent job!! They even got it fixed a week in advance! Thank you to the team and all of their efforts.
Everyone was very nice. Ryan Stillman let me know how everything was going. I really appreciated that.
I'm completely satisfied and my car looks better than it did when it went into the shop thank you for all the updates and the timeliness and that caliber put in
100% hassle free dealing. As intimidating it is to work with insurance and dealers and shops, this has been a breeze. Lindsey was amazing, efficient, and communicative.
Great experience! I would not hesitate to recommend Caliber Collision to family and friends for their auto body needs.
Louis was very helpful and efficient in getting my car processed. I was informed on the progress by several texts which I appreciated. I will recommend Caliber and will always choose them. The front desk people were great as well. Thanks for making an otherwise stressful experience comfortable and painless.
I was very happy with the daily updates on the status of our vehicle. Gerry from Norco, CA location kept us up date almost daily on the progress of the repairs. Very satisfied with his service and that of the entire team at Norco. Thank you.
Fabian was very informative about the whole process . Very helpful and my car was delivered in perfect conditions . I know I will use caliber collision for future repair needs and refer to family and friends
Very nice and friendly people. Very helpful. Expained everything I needed answered. Thank You very much
Brian was an amazing man!
having my car done on time I was told and keeping me up to date on progress thank you.
Thank you! I'm extremely satisfied!
They did a very good job on our truck. Everyone was professional and easy to work with. Thank you
We feel Lindsay was very attentive. On top of all what was going on.
A job well done !!
A happy New Year to Lindsay and Staff.
Ron &a Laverne Jaffray
Caliber collision kept me updated by phone and e-mail the whole time my car was with them. The experience was nothing but easy. I brought my car to them all messed up, then the next thing I knew they called me to get my car. It looked beautiful.!!!! I dealt with Edgar. He was very kind and professional. Thank you caliber, I made the right choice in choosing a collision shop.!!!
Repairs on automobile was started before authorization was given by insurance company.
I'm happy with the work that you guys did in my truckn everything looks really nice so far thank you very much
Start to finish your team was very courteous and professional. Great follow up and communication.
Linda and Dave ****.
Extremely happy with the service
Great communication and beautiful work. Thank you.
Louis is great in customer service and overall staff .
I'm very satisfied with the work the technicians did in repairing my car. However, improvement can be made on the coordination between the rental and expected repair date given. If it appears that more time is needed prior to the due date/promised date, then a phone call or email with the new expected due date would be nice along with working out some arrangement for additional coverage for the rental. Other than that, I was pleased with the office staff and the rental during the repairs. I really do appreciate the service that I received.
Friendly staff, kept me informed, engaged me in the process,informed me of delays and decision making. Very happy with my Caliber Collision experience from beginning to end. Happy New Year to the Apple Valley Staff!
Happy I chose Caliber Collision very great communication by Randy always updating your service. Thank You guys well done.
Lawrence kept me updated at all times. Very satisfied with my repair and the customer service from collision.
Did what they said, did not over promise. Very professional, kept me informed. I appreciate all of that. Thank you
Very friendly staff they let me know the progress of my Car's repair every step of the way. I would definitely use them again. Thanks for your fast service Caliber Collection
Everyone at Caliber Ontario are very helpful and courteous. I really enjoy working with them.
Like most people you don' t realize how much you rely on your car until you are without it. Mike realized right away and suggested that he order the parts ahead of time. Our car was still driveable so when he had all of the parts he called us and we brought our car in. Three days later our car was finished exactly when he said it would be. This was a big help to us. We are back on the road again.
Very happy to see my car like new
Jeep repaired properly, Excellent, friendly customer service. Would recommend Calliber anytime
Everything was done quickly and smoothly and to my satisfaction . Thank you and Merry Christmas.
Repairs were quick and easy. The staff was very friendly and their pricing was half as much as Sonshine. They worked great with my insurance as well. I would definitely recommend and return if need be (hopefully not :). Thank you!
Each person there was courteous, friendly and communicated every step of the way. Then the service person walked me out to my car which was really nice.
Great Service and repairs. Thank you
Delighted that car was completed a little early. Everyone in office, particularly Bryan, kept me informed of progress.
Pedro was is one of the best reps for your company. The best complete process ever. He is your company, and rhis guy needs to be promoted...thanks caliber
Very satisfied whit excelente service caliber team keep me e
Updated all the time during the process.
completely satisfied with my experience at Caliber Collision the front desk as well as the technician were both very helpful and always put my consideration first. Would recommend to a friend or family
Vehicle Make : Volkswagen
Fantastic customer service and quality of work!
Well done by all I had contact with!!!
Very satisfied and pleased with the work! Thank you
Other than the pick up of my vehicle, everything was great.
My car repair experience with Caliber Collision was great. The representatives were helpful and kept me updated on the status of my car. Most importantly, they finished my car ahead of the deadline.
Vehicle Make : Mitsubishi
Mrs. Claudia Veliz customer service was excellent!!
Great service...on time apmnt, on time repair, kept informed and perfect repair.
The ease and convenience as well as the professional attitude of your staff aided in putting my family at ease while our car was being repaired
. Thanks from all of us
Thank You!!!! You have an excellent staff which kept me updated,excellent service and repairs was outstanding. Thank you so much for restoring my car. Really enjoyed the professional service of Caliber Collision.
Great communication! Great service, very happy with everything overall!!
Very good customer service!
Rene did a great job keeping me updated on the status of the repairs being done on my car and I was satisfied with the quality of work done.
Job was done to factory condition.. all the staff were very friendly and attentive!!
Armen,Denise,and Vaz were wonderful. Was very satisfied. I would recommend Caliber collision in Apple Valley to anyone who needed their car repaired. Professional,and caring
I really liked the update texts. Two days a week from Caliber and Tues and Thu from the associate the oversaw the work being done on my car.
Everyone was super friendly, they kept us informed and my car was finished way faster than expected!!!! I will bring my car here any time I need a fix! Robert Hoskins was wonderful!!!!! :)
I communicated very clearly with my contact when I could be at Caliber and after I would leave I would leave I would see a voicemail asking me where I was....I liked the staff and how thorough they were but I deal mental health and I cannot deal with pressure like this about MY CAR
Yes im very satisfied and thank you.
Excellent service. Will definitely recommend!
Excelente servicio gracias
The repair came up as I expected people are very friendly and helpful thank you caliber
Nathan was very helpful. My vehicle was repaired on time and less than expected.
Big thank you to all the team, especially to David who kept me updated along the way and made sure my car was 100 percent.
Mr. David Romero did an excellent job, keeping me informed on damage discovered and documented. The original repair schedule was maintained on time. David was able to explain all the repair work that was done when I picked up my car. Thank you David for a job well done!
Lack of communication and the texts are not informative at all. Will not be returning for future repairs.
The job was well done and perfect. My car was done before the expected dilivery and i couldnt be happier with my experience
Professionalism is extraordinary. Thank you
Happy with the work and time it was completely
Alex was awesome to work with. I felt like I was apart of the entire process. The updates are a nice & informative way to stay connected.
Customer satisfaction was excellent.
Brian and the team at Caliber in Redlands are first rate. Did what they said, completed the job a day early and were both professional and nice throughout the process. I will DEFINITELY recommend Caliber Collision of Redlands to anyone I know in need.
The front desk lady who sits on the left side grim customers view is super nice. When she saw that I was being frustrated worth the lady on the right she immediately took over and helped me when she could've just ignore. I appreciate it so much.
Brian has helped me both times at Caliber Collision in Redlands, and both times has been a pleasure to work with. Extremely pleased with the finished product that I received as well as the service while my car was in the shop. I will absolutely recommend Caliber to my friends and family.
Very professional and friendly. Great job on the repairs.
Lawrence Fu kept me updated on the status of my vehicle's repair. Very professional establishment. Car delivered clean inside out.
Would recommend Caliber Collision as a repair facility. Would return for business if needed.
Very professional and friendly staff
The collision center and insurance didn't seem to be on the same page or communicating with each other. I'm not sure who was at fault for that, but that did take away from an otherwise great experience. It was a bit frustrating not knowing what was going on that end, mainly if estimates were being updated. Other than that, my vehicle was returned to me better that before the accident. I'm very pleased with how the repairs turned out as well as the constant updates on how repairs were progressing along the way.
Absolutely appreciated the update status "text". That really helped me guage and plan my day. Thank You! :)
I LOVE your service very much thanks
I was so impressed with the high quality of my contacts with staff at Caliber. From the front desk people to customer service repair estimators, to the actual repair technicians the care and concern for my satisfaction were simply outstanding. I was especially pleased with my initial contacts with Jackie, who was incredibly pleasant and competent and to the followup completion of the repairs with Alex Gallardo. Alex answered all my questions thoroughly, was readily available to me and the repairs were done as quickly as possible. My vehicle was returned to me in impeccable condition. Thank you so much. Joyce Frevert
We left the shop with a smile from the car repairs to the customer service. The employees were very approachable and pleasant. Very happy!
Your team did a great job on my car. My door looks brand new like there was never a dent on it. Thank you for washing and vacumming my car. I wasn't expecting that. My husband and I really appreciate everything. I would recommend Caliber Collision to anybody. Awesome job????????
Not repaired as described, explained or expected
Great service. My car was ready a day early. Thank you Lawrence.
Everyone was really nice and helpful. There is one small spot that needs touch up on my door handle. I'm sure they will fix it super quick when I show them on Monday.
I want to thank Armen and i think her name was Danielle. They were both very helpful and friendly. The repairs on our car were done in a timely and quality manner. Thank you for making our experience so pleasant.
Do not think my comments went thru. We were totally satisfied with the body work and will let State Farm know of our satisfaction. Communication every single day by text and/or phone call from Steve, service advisor. Best customer service we have experienced. Thank you
Everybody I dealt with at your facility was very professional and polite they made getting the repairs needed on my car a painless experience and delivered it a few days early! I will recommend to friends and family if they need collision repair. Thanks for the good customer service!
I am very happy with the repairs done to my Mercedes-Benz. Great customer service from the staff in the front office and with Lawrence my service advisor. I'm completely happy and will definitely come back again.
Very helpful and professional staff!
Excellent service and love the update text messages.
Very professional and provided a beautiful finished product and listen to and explained all my questions and concerns
Lindsey was phenomenal! She updated me through out the repair, she was very positive and cheerful and most kind. What she promised, she delivered. She even went out of her way to make sure I had a ride back from Enterprise if they were too busy since it was late in the day on Friday.
I cannot say enough good things about Lindsey. A true professional and a great asset to your company.
I was referred to the Rancho Cucamonga branch of Caliber Collision for the first time by my insurance company after I got into an accident. I was extremely satisfied with my experience. Everyone I spoke with over at the phone and at the front desk was kind and helpful. Ryan took really great care of my car. He sent me text updates, called periodically to let me know what was going on, and answered all of my questions and I think this was my first experience where I didn't feel like a company dealing with vehicles wasn't trying to take advantage of me. Ryan really went above and beyond with alleviating my concerns at such a stressful time. He deserves a Christmas bonus or something good for his hard work! Thank you, Caliber Collision Rancho!
Very positive experience.
Eddie is very professional
Everyone was very friendly and nice. I received updates about my repairs and everything was done in a timely manner. When I called and left a message they were prompt about returning my call and answering all of my questions. I had a wonderful experience and would recommend them to everyone!
Everything was great smooth and efficient and a great quality of work