My estimator, Rico Jaochico, was outstanding.
He was very professional and efficient. He provided frequent
updates on the status of my vehicle and it was ready
when promised. I am very happy and satisfied with my experience
with Chilton Autobody.
Should have provided better progress reports. Useless messages on my phone we’re not very helpful
Vehicle Make : Mercedes Benz
Great help. Thanks
Staff was very friendly and engaging. Suzee was exceptionally nice and helpful. Thank you, will definitely refer to anyone needing these type of repairs
I will take bak my car it not look right
There are several issues...
Repairs were not completed on time. Completion date kept getting delayed. When I finally picked up the car, there were multiple issues; the damaged rear plastic part of the bumper was not replaced; there was a deep scratch on the painted part of the rear bumper; there was glue residue near rear tail light. I had to leave the car an extra day for issues to be fixed. The rear plastic part was replaced and glue residue was removed. The scratch was touched up but it is still very noticeable.
My car was not repaired to the specifications discussed when I dropped it off for repairs.
Vehicle Make : Volkswagen
Great service, fast, helpful. They took the time to take care of me and make sure I understood completely the process and the details of the repair work. Walked away after dropping off my car feeling like I could trust them. The repair took less time than expected and was done well.
Suzee (apologies if I am misspelling this name) was PHENOMENAL. Truly over the top customer service experience. When I first arrived I was not happy because I arrived at 12:45 for a ****:30 appointment (hectic day, lost track of time) and was told that since I arrived early I would need to come back because Michelle was about to be going on break but "someone else" could take care of things when I came back. That was frustrating and felt like a waste of time. When I came back Suzee was very reassuring and helpful and everything was great after that, I just wish I hadn't lost some time to being told someone was too busy and had to take a lunch. I didn't see other customers there at the time so I didn't understand.
Thank you for helping me with my car and I really appreciate the comfort of knowing it will be fixed in good hands. I hope I'm never a victim of this kind of crime again but if something happens I know where to go and who I want to help me out.
Always helpful and friendly. Stayed in touch & did work quickly. Thanks
I'd like to give special thanks to Amy!! She is so nice to talk and gave me useful advice about fixing the car. I really appreciate her work.
I appreciate how helpful you were in assisting with talking to multiple people due to travel plans.
Great job, I’m very pleased. I really appreciate it. ????????
Jack Chilton was very helpful, patient and professional!
Christian is awesome and the work is solid. Thanks guys!
Better communication on expectation for when car would be finished.
The up to date status was great
Thanks for your fantastic work and service