Vehicle Make : Mitsubishi
Awesome repair work only one issue I had asked for a separate estimate on another side of my car that couldn't be fixed. Since the estimator assumed that I didn't want it done after we discussed prices.
He never reached out to me again and when I wanted it done it was to late.
Overall I came home happy with my car the only thing was the wait time with checking in and out plus the car rental enterprise was another issue . I Love that my car was detailed inside and out!! Very nice detail for a Busy mom .
I am thankful that the car was finished ahead of time and great full. Thanks again.
Thanks for the great customer service and the timely fashion on finishing my car. Very satisfied
Thanks for the great service!
Very pleased on the outcome of my car, looks like new. And Didn't expect it done this soon. Courtney in Downey east office was great. Just wished would get a call midway thru the job or status update. I got some text messages instead but that was good as well.
Kept me updated with texts so I didn't have to call once to ask how progress was going, team was very friendly and fast and cooperative.
Good communication. Quality repair.
My Van looked great! Rick was a pleasure to work with. Thank you Pacific Elite.
Everything was top-notch From the service to the quality of work done on my car.
Susana and Rick were patient, personable, and extremely helpful and made what otherwise would have normally been a stressful, annoyance into a smooth and pleasant experience. Thank you, so very much to anyone else who was involved in the work (and even the cleaning!) of my car. It came out just beautifully!
Excellent service by Trever and his team. They took care of my claim and arranged for a rental car to pick me up from the shop in no time. I would definitely go back to this place and will recommend to friends and family. Thank You!
Great job recommend to friends and family
Thank you all for doing such an amazing job on my SUV! It looks like nothing ever happened - in fact, it looks BETTER than before! I give you guys a 10 out of 10, and will forever be grateful for your amazing customer service, excellent repairs..and how quickly you returned my car to me! Please tell EVERYONE there a HUGE THANK YOU from me!
Linda M Drake
Great job! Very efficient.
Car was ready on time and fixed to pre accident condition. Rick Silvera was a pleasure to deal with and I was kept well informed. I will definitely recommend Pacific Elite to my friends and family. Thanks for the great service!
Excellent service from start to finish; I would recommend this shop to anyone.
Jose, the gentleman that ptovided me with my estimate was not only professional, but very knowledgeable in his field. He was extremely nice and personable.
The staff at the fron office is Outstanding as well. I appreciate such great customer service and professionalism!!
Thank you for making the process run smoothly. I also appreciated the updates.
Great communication from Jim Lafave throughout the process!
So far as i can see i am happy with my car.
Hacen buen trabajo
Lo único que NO me gustó fue que me dijeron que se tardarían tres días en componer mi carro y fueron 13
Atrá cosa los avisos de los avances de la compostura del carro ya los mandan tarde
La verdad yo lo pensaría varias veces antes de volver a componer mi carro con ustedes
Deberían de llamar y decir que no va hacer el tiempo indicado de la reparación del auto que necesitan más tiempo
En fin como lo dije anterior mente
La verdad lo pensaría varias veces antes de escogerlos
I am very Thankfull and extremely satisfied with the service I have received from Pacific Elite Collision West. Their customer services is an A+. The estimator Mr. Raymond was respectful, corteous, and very accurate in the job that needed to be done and even beyond. He kept me informed and updated via texts mesaages and phone calls and also via carwise.com. He accomodated my time and needs to the work that needed to be done. Mr. was proffesional and caring. The front desk ladies were proffesional, attentive and kind and offered me a help and a service in a very corteous way. The waiting area is cleaned and offer a confortable environment. I am very pleased with the excellent job done to my old 2005 car and what also impressed me is their life time warranty. THANK YOU SO MUCH to all! God bless you all!
I was very pleased and satisfied when I saw my Van when I came in to pick it up, your repair people really did a good job, you cleaned it had the tires all shinny, and I most say your staff was so polite and so nice, I will certainly recommend anyone that needs service to do business with your company. Thank You, Julie B
Yes done in great time and Sergio was very helpful and professional
Car looked like brand new. Communication throughout the process was consistent and met expectations. The staff was extremely positive and I appreciated their initiative in keeping me informed. If I need auto body work done we will be back.
No estoy satisfecha con el trabajo que hicieron en mi carro, el color de la pintura no es igual
Trevor followed up and took care of the car. It looks great.
Great team loved everything
Better than expected. Appreciated speed and thoroughness. Already recommended Pacific Elite to someone.:/
Every body there is so Profesional I very happy with the work they did thank you again
Very good customer service by Trevor. Tell the paint guy that he did masterful job.
Trevor was absolutely fabulous in every way!!! Above and beyond anything I could have expected. Thank you.
Good job. Special thanks to Lenin Portillo.
For the expedited job and keeping me posted
Great customer service and the guy dravinv the shuttle was legitz
Customer service was excellent on the phone and in person. I appreciate the updates about my car through out the service. I would absolutely recommend Pacific Elite. Thanks!
We are very satisfied with your customer service, and the professional service you provide from the initial call to the delivery of the car.
Thank you very much to all.
Great staff Edgar kept me updated and made the experience excellent
Both times I've brought my car to you guys it's comeback "brand new." Thank you for all the hard work you guys do
The process was did not take very long. Really great work on the rear bumper.
Although the wheels were not part of the repairs needed, I want to thank you guys for having shined the wheels.
Thank you for an awesome experience.
I am very pleased with repairs on my vehicle, and with all staff at Pacific Elite. Everyone was very nice and helpful. I would definitely recommend your shop.
Service was great tnx for making this unfortunate event in to a pleasant process.I just have a small concerned regarding the limited parking available.I hope that can be adress in order to avoid any small accidents in the facility
Great service and very fast turnaround time on the repair. The car looks great
Amazing Service!! Thank you!
Hi as usual a fine job. I'm just waiting for a call from you for me to come in
Tomorrow to have my windshield wiper put on. Thank you.
Robert is just the best I will always bring my car's there when repairs are needed thanks again Robert and Elite
Keep up the honesty & good work
Was satisfied with my service. Went beyond my expectations. Thank you Courtney, Ahmad, Paul and Crystal.
I appreciate all the kindness from your employees. The receptionist, David So, and John. Thank you again.
Thank you for the honesty and great work. Staffs are very friendly and knowledgeable. I'm fortunate to find this place in town.
Muy satisfecha. El servicio y la amabilidad del personal
Totalmente atentos a cada pregunta. Muchas gracias
Excellent job, my car practically looks new!
Robert kept in contact with me until the whole process of my vehicle getting fix. Fantastic job and great work. Will recommend to everyone..
Please thank Jessie for being professional and keeping me informed on my car repair
Very help I will alway come back and put in a great word for the company thank you
Everybody was great coud not have been more helpful
Frank was informative, knowledgeable and very professional
Truest an asset
The car looks great. I appreciate the extra detailing. The employees handling my case were professional and kind. The only suggestion I have is to improve the communication about when the car is finished and when to pick up. I received a text on Thursday that my car was finished and a call would follow to arrange pickup. By Monday, I hadn't heard anything, so I dropped later in the day and was able to get my car. It seemed there was a miscommunication between the shop and who was sending me update texts.
Excellent professional and curteous service. Staff was very friendly and helpful
I liked the updates I received regarding the timeline. Christina and Chantell were very friendly on the phone and in person. Eddie was very knowledgeable regarding the repairs.
Everyone there is so nice and helpful; they truly make the entire process of being in a collision .. better
I am writing to let you know how much I appreciate the outstanding customer service that your staff provided last week. I visited your store to get my car estimated and decided to let Pacific Elite repair my car. Your staff was very attentive and helpful. The employees I interacted with, especially Jesse Cepeda was very knowledgeable about the process that was going to take place and explains it to me he seemed genuinely interested in helping me. I would love to recommend your company to anyone who needs a mobile repair service in the future. Keep up the good work. Thank you, Andaly S
I liked the email updates.
Excellent work, very kind staff.
Great service, awesome repair work!
Thank you for your great service!
Michael Monrreal is extremely proffesional and efficient!
The moment I walked into your office your team was helpful, and very pleasant. I was very impressed by your customer service!
Vehicle Make : Volkswagen
Awesome have been here before and never disappointed awesome people and work done and will calling State Farm to tell them this is and great place to go highly recommend Thank You and will be back if need be
Everyone was very helpful and professional.
I would like to thank everybody at Pacific Elite you're doing a great job
Thank you for expediting the car repair for my wife car
Excellent service, excellent people, excellent service, excellent coomunication
Love the constant updates and my car looks great!
Awesome got it done 1 day earlier thank you!
The repairs were extraordinary but the time was horrible. I was told in 3 days then 5 then 7 then 9
The staff was very friendly and the text updates were convenient. Repair was finished in the time quoted.
Perfect service and repairs! Thank you so much!
Where do I start. First you are greeted by the front desk women that are so helpful and kind. To the repair people that let you know exactly what will be happening to your vehicle. This place is truly amazing they are great at what they do. John even told my husband and I if we have questions or have any problem in the future to bring it right back. Now if that's not amazing customer service I don't know what is. Great work guys you rock!
Great body shop work and detailed estimate. Great customer service (reporting of facts in a timely manner and guidance). I like how the Enterprise Rent-a-Car is down the street.
All the workers make avery good job
Everyone was very kind and helpful.
I am very pleased with the respect and friendlyness of everyone at Pacific Elite . I would without a doubt recommend this shop to family and friends. 5 stars . Thank You so much!
John, Taniesha, Tony and are Top Notch in customer service and keeping customer in the loop during repair process......Travis Regional Mgr is very supportive to customers and tries to accomodate customers when their insurance company (State Farm) puts their Insured in a bind to pay a deductible when the accident is not their fault....When another driver is wreckless and flees the scene after major damage to a car....And without a better recourse action/policy to assist their insured from being double victimized in requiring the heavy proof of burden and consequences be put on their Insured to pay for damage caused to their own insured cars....
thanks for the help- Hector did a great job as did the other staff
Thank you for all your hard work!!
Only way it could of been better, if u served doughnuts with your coffee...lol. I highly recommend you for repairs...Thank You
They did an amazing job on my car !!! I will definitely be recommending people here to this location !!! Not only did they return my car fixed but they also washed my car in and out ! Thank you guys and also thank you Alex for keeping me updated!
Everyone I came in contact with was very friendly. They made me comfortable,and I usually don't feel comfortable at all when it comes to places fixing my car. Vernie was the best,along with the lady at the front desk and the lady who took pictures of my car. I'll definitely recommend this place to everybody. Customer Service was a 10! Follow ups were impressive.
Vehicle Make : Mitsubishi
Lenin kept me informed through out the whole process. I will always come here and refer any family and friends.
Susanna was FANTASTIC!! What a help, how professional, can't believe how kind she was. She gave me info in a timely manner, which was much appreciated. She's very good at her job. Scott was also good. He worked hard to get my car fixed as quickly as possible. He has a kind demeanor, too. He kept the expectations realistic, so there were no surprises. It was great working with both of them.
Excellent service from all staff! Highly recommend Pacific Elite Collision.
Your staff was very efficient and informative.
My experience was exceptional, professional and perfect in every aspect from start to finish..
Great job done everything done in an ordely manner and the car wash is a nice touch ????
Everyone was very helpful, over the phone and in person. Very good customer service from everyone. Will come back here if i ever need to!
Great service. Very efficient. Completed in a timely manner.
Best Collision Center ever! Trevor was amazing and extremely helpful. I have already started recommending this collision center.
The whole process was so smooth and convenient, Mike was very nice and attentive. I also liked the text updates on the repair status. The check out process was also quick and easy, and I appreciated having all the organized paperwork .
Great customer service and professional staff. Provided detailed estimate of work to be done and kept me updated via text messages from beginning to end, very convenient. The quality of work was outstanding. My car looked as if it was never damaged. I would highly recommend this place to anyone!!
both Scott and Rick were personable and professional.
The car was done on time and looks great
Staff was polite and friendly.
Vehicle Make : Volkswagen
Had the best care ever for my car!!! Loved all the updates! W
Muchas gracias a todos los que trabajaron en mi kia soul,quedó como nuevo!!yo les doy 5 estrellas!!
Best customer service I have ever experienced anywhere! Top notch staff!
Great service..John was so nice, professional, and kept me informed throughout the whole process!
The crew did a great job on fixing the car, and re-painting the damaged front end. They also did a beautiful job on cleaning the car, inside and outside. I will definitely use your shop for future repairs.
Listen, I am never that type of customer that tries to nickel and dime one but I am positive that my shocks to my hood where working due to my mechanic doing a tune up about a month ago and my hood was fine. I haven't opened my hood since then. When they brought the car to me there was these 3 little black dots that look like paint the car did not want to turn on when I had to leave. The gentalmen had to come and charge my battery but it wasent the case my car was shaking. I took it to my mechanic and he even stated that it was interesting that my shocks to my hood that keeps it open actually gave up that fast. The auto worker there at pacific elite stated he would install it for me if I just bought the shocks but I am not going to do all that. Each shock cost $80 so I have to go and purchase them because it's not safe especially when the hood cannot stay open. I paid $500 and I am not satisfied. I don't need your help I just want you to know that it's unfair to trust a franchise like yours and get street service. I should of just paid out of pocket somewhere else if I knew this was the case.
Great job to everyone,very happy with the work, everone was so nice,thanks again ????????????
Everyone was very friendly and I didn't have to do much!
Frank took excellent care of my Lexus. It looked brand new when I picked it up. Excellent service and fast repairs. Thank you!!
keep up with the great customer service! :)
Everyone there was friendly and very experienced. I am very pleased with the results because my car looks wonderful. I would refer anyone to go there if they needed any work.
Did a good job... cars was ready when they told me is was going to be really helpful...
You guys were very professional , very comforting , I never had a feeling of doubt. Your service was second to none! Makes me happy to know that awesome service & workmanship and a genuine caring for the customer and their needs still exist. It is a rare thing these days...... Thank you for the awesome experience!
My hood latch was damaged in the collision and was not repaired
I am vey happy about their work except I wish they could have give me a heads up . Other than that no problem and thank you very much .
Excellent customer service, Streamley professional, answer all my questions. Thank you
Paul did a great job and gave excellent service the entire process!
My car looks beautiful! Your team took great care - like it was their own. Thank you so much.
Louie and everybody at pacific elite Awesome!
Everyone that works there was very nice and helpful. I love the way they keep you updated and let the insurance and car rental what is going on. Everyone ws so professional and the service was excellent. Definitely will recommend Pacicif Elite Collision to everone in ned.
I will swing by to show you this one spot I didn't see before like something white was rubbed against the ride back of the car but other than that looks great . Don't panic it's something minor I'm sure
Jonathan was very friendly and did great job woth his customer service. He is very attentive to his clients.
Mike and Shasta did a great job. Mike made me feel so much better in this stressful time. Great information and communication
Friendly service, perfect on the paint job
Very good job, nice workers
The service was exceptional in every aspect. Specially Jhon the service manager was very professional and on top of his game . Thank you for caring
Great service. Everything went smooth.
Job well done. Love the nice car wash provided after
Staff was awesome. Courtney really took great care of my car and getting it done in a timely manner. Thank you
I received excellent customer service from every staff I communicated with. I felt very comfortable leaving my car with Pacific Elite.
very helpful and thorough
Professional. Knowledgeable. Courteous.
Excellent service and car looked great
Vehicle Make : Mini Cooper
Thank you for the job well done. Staff are very nice.
Your process is streamlined and efficient. Thank you
I have nothing to say because I'm so happy on overall. Thanks so much on the job well done.
On time, as promised! Great job!
Excellent staff excellent everything couldn't be happier everyone who works there is such a professional in everything. I would definitely recommend this to all my Friends and family the staff there was so professional.
All staff always friendly,keeps me informed well done work helpful know their jobs. Very friendly. And good work on my car every time. Will not consider any place else for my car. Thank you for perfect experience every time. Teresa Q
I really love the way Les and Maria at the Nevada office conduct business they are extremely courteous and mostly friendly! Everyone spoke and said Good Morning ???? I would recommend highly the work is really good and leaves you very satisfied! Sabrina ****
Very satisfied and happy with the repair. It took a while but the result is really satisfying. Goo Job Mike L. Will recommend with friends...
courteous and efficient service kept me informed
Y buen trabajo
Phenomenal service; I felt more like I had taken my car to a mini spa resort rather than a repair shop. Received it back in pristine condition, extremely clean and with a full tank of gas. The whole experience was a true blessing.
Vehicle Make : Volkswagen
Robert went put of his way to keep me updated and was really nice and very competent. Although he made sure I had a rent a car reservation everything. I was very pleased.
The truck looks great and it was completed early. The staff was courteous and professional.
I like the way that I got my car fixed fast and easy no problems they were very polite and professional , in the future I will refer u to any of my friends family or coworkers again thank you very much for your service A-1????
They were very pleasant and helpful. They kept me updated the entire time and when it took longer then the original due date they accommodated me. And my car returned beautiful and intact. I am very well pleased.
Every thing came out just like it should.
Your team did an amazing job, got my car looking good as new. I really appreciated that it was clean inside and out when I picked it up. Not a big fan of the air fresheners that were used inside of my car but at least it smelled clean.
Mark and his team were awesome! Great service, great follow-up, and everything done in a timely fashion! The car was clean and ready to go! Highly recommended!!
I couldn't be happier with the quality and efficiency of the service I received. If I should ever need damage repaired again, this will be where I take my vehicle!
good work and ahead of schedule.
Completely satisfied with the work done on my car and the staff was awesome.
I liked that I was kept in the loop with the progress on the repairs via text. That saved me from calling in to get updates or status of my car. They got my car done when they said it would be done.
Everyone there was very respectful.
Thank you Pacific Elite for another job well done! (:
Team is very professional and keep me posted on status of repair.
Pacific Elite staff are very professional, precise, attentive to their customers' needs, friendly, honest, and answered all my questions. They made me feel secure and that I could trust and ensure that my vehicle would be restored completely and back to its original design????????????????!!!
The service was great and so fast! Hopefully I'm never in another accident but if that does happen I'll definitely come back to Pacific Elite.
Fantastic customer service and very professional! I couldn't be happier with how my car turned out!
Very happy to receive my car 10 days earlier than estimated. Thank you team at Pacific Elite Collision!
Early finish and great customer service. This team went over and beyond a good job.
Kudos to your entire team, from Susana to Scott and the crew. This is my second time having my car repair at Pacific Elite and I am always completely satisfied. VISTA Ford's choice of shop is on point.
Vehicle Make : Mitsubishi
Great service and attention to detail
Very courteous staff. Very prompt and very professional
Both Christina and Ed were excellent
Everything promised on time. Will always recommend this team
I appreciated the thoroughness of the repairs. My vehicle looks and drives great.
They went beyond what a surface look would have dictated and identified a safety hazard as a result of my accident, that they repaired. Because I sometimes have my grandchildren or my sister in the vehicle with me, I am very grateful they found what I felt had been impacted and they fixed it.
Trevor was awesome, he went above and beyond. Very happy with CSR and updates. Great craftsmanship on the repair.
They continued to provide me with informative updates and the customer service was outstanding. They made me feel comfortable throughout the experience.
I liked that there very professional and they greet you with a smile I don't feel intimidated because I'm a women . It was my 2nd time thier and I would recommend them to evryone.
Thank you again .????
Steve and Frank went above and beyond to ensure that I was satisfied with my service at Pacific Elite.
Work was done fast and satisfactory. I appreciate all the updates and customer service.
Completely satisfied with the work at this time
The text message alerts were great to keep me at ease that the progress was moving along ahead of schedule.
I was very please with your team,and pacific Elite did excellent work on my vehicle. 100 percent satisfied.
Enrique and Eliza were great. Enrique kept me updated at what stage my car was.
I give them both a 10++.