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Vehicle Make : Kia
Cj U..
1 out of 5
Take it from me, dont take your car here. I am still fighting it out with them about my car. My car was a year old and got rear ended at a red light. The paint job and condition of this car was excellent prior to the accident. Took it to Rosner Collision, big mistake. I am still fighting and refusing delivery of the car and contesting it with the insurance company and Rosner. First, they tried to deliver the car to me with a scratch still on it. They buffed it out while I stood there and waited. Then, when I looked at the rear of the vehicle, I noticed that they splashed dark green paint on it (some paint spots) when the car is BRIGHT, neon green. They have refused to remove the paint splashes on the back and have called me a liar despite photo evidence showing that the dark green paint spots were not on the back of the car. We are still fighting this out to this day and I still have the rental. They will NOT make it right and not return my car to the pre accident condition. It now looks like it has a shoddy paint job on a new car :( AWFUL. Rosner has disrespected me through this entire process and I am at the point of giving up and dumping the car and the insurance company that supports Rosner (direct repair shop). Its been an awful experience. Take it from me... I try to stay open minded, dont make that mistake. Find another shop. The way Rosner is acting with something as simple as paint spots they got on it from another vehicle, I seriously doubt they will EVER honor their lifetime repair guarantee on the car repairs. How does your car come out with new damage?!?!


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