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Vehicle Make : BMW
Jonathan M..
1 out of 5
I would recommend that people pass getting their repair at Universal Collision Center due to poor efficiency, quality, and customer service: Efficiency. Someone struck and cracked my front headlamp well as well as damaged my bumper while parked. The whole unit needed to be replacement at a cost of $2000. I filed a claim with a $1000 deductible. It took about ONE MONTH for the to complete this rather simple repair of switching out a lamp well. Quality and Customer Service. Approximately one month after the repair, the same headlamp failed. When we approached Universal Collision Center, they said that it was their problem and that we were responsible. I found it very peculiar since it was the same headlamp they repaired. When I did a literature search on LED lights, I found their average life span is an impressive 50,000 hours, which is well bellow the car's usage. After refusing to correct an obvious oversight either in repair or, at the very least, assessment of what was damaged in the collision, I took the car to Tires Plus. They procured and installed the light for $250 at my expense. Please take the above experience in consideration when reading the guarantee sent to me after the repair: "Should you experience the slightest problem with any aspect of the repair...please notify us immediately and we'll take care of it. Believe me, Jessica, your satisfaction means more to me than anything else that happens here. All our repairs carry a comprehensive warranty designed to deliver total satisfaction and protection for you. Enclosed you will find your completed warranty."
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