Body Shop

Reviews

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Vehicle Make : Pontiac
Joel K..
5 out of 5
9/20/2017
I was in a horrific accident back on August 30, 2006. My car was taken to Springmall Auto Body, which was bought out by Caliber Collision. Over the years, one of the side running boards/molding clips broke, and a portion was detached from my car. I took my car in on September 19, 2017, over 11 years later, and they treated me as if I was a long lost friend, taking my car in immediately and making the necessary repairs, all within about 10 minutes of arriving. The gentleman who handled my needs was Mark Daiuto. Mark was extremely friendly, kind, knowledgeable, and overall, one of the best customer service representatives I have EVER met, and I mean EVER! If you ever need auto body repairs, no matter how small or how large, I highly recommend Caliber Collision of Springfield.
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Vehicle Make : Acura
Keith B..
5 out of 5
7/18/2017
Excellent job in all respects. the Acura RLX is now perfect again as if the collision never happened.There is no better place to go for collision repair and service.
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Vehicle Make : Volkswagen
Gerlinde P..
5 out of 5
6/27/2017
Had our car repaired after accident (rear end). Looks like brand new. Kept us updated at all time. Very friendly and helpful. Would recommend them anytime.
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Vehicle Make : Toyota
Mike W..
1 out of 5
5/15/2017
After a car accident caused by other party, I was directed by Geico to the Caliber collision center. It turned out to be a nightmare. The aftermarket parts were used, the repair quality was poor, and the service offered by Geico and the collision center was horrible. Never go to Geco Repair Express at the Caliber collision center, go to an official dealership collision center.
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Vehicle Make : Chevrolet
James G..
5 out of 5
3/31/2017
All I can say, is ask for Prescott if you can. I work in sales, so customer satisfaction is TOP priority in my business. From the time i called 4 different places, NONE called me back, Prescott wasted no time in getting me in, getting my car back to me EXACTLY when he said he would, following up with me every couple of days letting me know the progress, and then on top of all of that, he DELIVERED the car to my place of work when I couldn't leave to come get it. THAT is customer service!!! Thanks Again Prescott.
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Vehicle Make : Honda
Mary G..
5 out of 5
3/28/2017
Great customer service! It's awesome that everything is in one place -- GEICO, car rental and repair. I had to just take a few steps from each spot to get everything done. I loved the text updates -- they kept me informed on a daily basis on progress, so I never had to call in to check. Everyone was efficient and professional. I also appreciated the nice surprise of having a SWEET rental - a BMW. I was fine with the shop taking as long as they needed to fix my car ;) When I picked up my car, it was a lot cleaner than when I left it and the damages were all fixed. I wouldn't hesitate to go back for future services!
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Vehicle Make : BMW
sai ..
5 out of 5
3/27/2017
I chose fremont collision center through geico auto body express service.Took appointment online through geico and chose this center as its close to my home Liked following things ****.After dropping off the car i got regular updates through sms regarding my car's progress and the estimate for repairing the damages.I chose sms as contact but could have chosen phonecall,email etc 2.I was happy with the estimate and felt that they have not overcharged as one of the previous quotes i had got from german auto body shop in san jose had quoted almost 2.5 times the estimate i got from fremont center 3.I also chose fremont center as it showed up as one stop shop for dropping off car and taking a rental.Although i was not able to rent a car in the same location i was dropped off to enterprise location from where i could rent a car 4.The car was repaired fairly swiftly and was able to get the car back within 4 days and i was happy with the repairs.The car was also returned clean and washed .I was also able to drop off the car in the collision center and it was not required to go back to enterprise to close the account Overall my experience with fremont collision center was very good
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Vehicle Make : BMW
Bruce C..
2 out of 5
3/22/2017
After the repair 2 of my air fresheners and my Kindle reader were gone, the estimator assigned to me Rudy **** was rude and refuse to investigate further, kept saying "it's common sense not to leave them in the car", "we wouldn't touch things in the car", it's ok that you can't find them if you nicely tell me you've asked everyone who has processed my car and they didn't see it, but it's Rudy's indifferent attitude makes me highly uncomfortable. Other than the horrible experience with our estimator, the front desk receptionists are helpful and professional though.
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Vehicle Make : Infiniti
Emily H..
5 out of 5
3/22/2017
I had a great experience with getting my car repaired after someone backed into it and side wiped my car. My point of contact was Terry who was awesome! After I set my appointment, he informed me they would need 4-5 days to finish repairs. To my surprise Westgate Collision finished my car in 3 days and did an outstanding job! Terry kept me informed as to the status of my car almost daily and it was greatly appreciated.He was professional, friendly and willing to help. A 10 plus to Terry for the great customer experience and kudos to the Westgate Collision staff as well.
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Vehicle Make : Toyota
Ebony B..
1 out of 5
3/21/2017
Office manager lied about me not having an appointment for today. Because she didn't do her job.
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Vehicle Make : Chrysler
Alex K..
5 out of 5
3/18/2017
Great Experience!! They did a great job!
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Vehicle Make : Mercedes Benz
Salome J..
5 out of 5
3/2/2017
Omar & Armando were very helpful. Good experience.
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Vehicle Make : Mercedes Benz
Juan N..
1 out of 5
2/28/2017
Like other customers this place was in some way force to me by Geico, they do not call you back and never answer the phone, horrible customer service, they got the money from Geico and then they try to avoid you, still trying to fix my car there and not luck.
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Vehicle Make : Honda
Ken W..
5 out of 5
2/27/2017
I got an appointment to get my car repaired just a couple of days after being hit. I was very impressed with all of the texts I received notifying me of the progress being made on my car and the repair was completed on time.
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Vehicle Make : Honda
Tena F..
5 out of 5
2/26/2017
Great work! Wish I could submit before and after pics. Very friendly staff and excellent service! Highly recommend!
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Vehicle Make : Dodge
Doreen T..
5 out of 5
2/14/2017
I recently had an accident with my truck. I talked to my insurance agent and she told me not to worry. She gave me a list of body shops to choose from and I chose Fremont Collision Center. The staff was awesome, VERY nice and made the experience pleasant. The estimator and I did a walk through, told me what was going to be done to the truck and the amount of time it would take to complete the job. They then got my rental car ready and after a few minutes, I was on the way back to work. When the truck was done they called me. Got there and I was soo happy with what I saw. The truck looked brand new. I looked at the damaged area and it was as if it never happened. I sighted down the damaged side of my truck and it was straight. When I got home, I showed my daughter the finished product and she said the same thing. She followed behind me as we went for a drive, and said the truck drove straight. Thank you to the team at Fremont Collision Center. You've made a friend for life. Thanks for the experience and expertise in the whole process of the care of not only my truck, but my feelings as well. You truly know what it takes to be a great auto body repair shop. Thank you again.
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Vehicle Make : Honda
**** C..
5 out of 5
2/10/2017
Rear end damage to bumper and side panel. Took the car in Monday (late), repaired by Thursday A.M. Looks like new!
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Vehicle Make : Hyundai
Emiley G..
5 out of 5
1/30/2017
Bopp Collision Center went above and beyond to take care of my car after an accident to the front end. He was quick and did an amazing job. Definitely would recommend him to everyone, and if in the future I'm ever in need of a repair; this is where I'll be coming. Thank you!
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Vehicle Make : Chevrolet
Roman M..
4 out of 5
1/24/2017
I was hit by a Geico policy holder and they fixed my car a day early. The rental car process was smooth and super convenient.
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Vehicle Make : Toyota
Carolyn I..
5 out of 5
1/14/2017
OMG! This autobody shop is the best!!!!! My car looks AWESOME!!!!!!! It was in bad shape. It looks like I bought off the showroom floor. Thank You, Thank You, Thank You!!!!!!!!!!

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